Cleveland Clinic
divh2Account Representative II/h2pJoin the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world./ppCleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As an Account Representative II, you will perform specialized operational responsibilities within a functional unit of Revenue Cycle Management, including customer service, insurance billing and follow-up for commercial and government payers, insurance verification, cash application, credit balance resolution, and account reconciliation. In this role, you will work to ensure that patients claims are processed and paid accurately and efficiently./ppThe healthcare environment is constantly evolving, and this role provides an excellent opportunity for individuals to stay current with changes, contribute to process enhancements, and build a foundation for a career in healthcare billing and finance./ppA caregiver in this role works remotely from 8:00 a.m.
4:30 p.m./ppA caregiver who excels in this role will:/pulliRecommend and execute policies and procedures to the supervisor to ensure the timely resolution of patient service and third-party reimbursement issues to foster an environment of total customer responsiveness./liliProvide input to management obtained from various insurance companies, outside agencies and patients regarding reimbursement and customer service-related issues./liliRecommend and execute changes to customer service programs in accordance with changes in insurance regulations from data obtained from various groups./liliProvide feedback to supervisor to assist the department liaison with various departments and physicians regarding various issues, including diagnosis coding./liliComply and assist with the implementation of management reporting systems to ensure accurate and timely reporting of department goals and results./liliAssist with the development, implementation and execution of a quality control program for the timely and accurate resolution of patient and insurance inquiries./li/ulpMinimum qualifications for the ideal future caregiver include:/pulliHigh School Diploma/GED and two years of experience in a patient account or financial environment/liliOR Associates Degree and one year of experience/liliOR Bachelors Degree/liliKnowledge of patient accounts, including customer service, insurance processing, insurance verification and cash application/liliKnowledge of additional specialized functions may be required, such as third-party payors, Medicare processing, hospital and physician billing and pricing, and CPT4/ICD code application/li/ulpPreferred qualifications for the ideal future caregiver include:/pulliExcel skills/li/ulpPhysical Requirements:/pulliManual dexterity to operate office equipment./liliMay require periods of sitting, standing and the ability to walk to various locations throughout the Foundation to attend meetings; must have normal or correction vision to clearly communicate verbally by phone or in person./li/ulpPersonal Protective Equipment:/pulliFollows standard precautions using personal protective equipment as required./li/ulpPay Range/ppMinimum hourly: $15.75/ppMaximum hourly: $21.65/ppThe pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidates actual compensation will be determined after taking factors into consideration such as the candidates work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinics benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.)./p/div
4:30 p.m./ppA caregiver who excels in this role will:/pulliRecommend and execute policies and procedures to the supervisor to ensure the timely resolution of patient service and third-party reimbursement issues to foster an environment of total customer responsiveness./liliProvide input to management obtained from various insurance companies, outside agencies and patients regarding reimbursement and customer service-related issues./liliRecommend and execute changes to customer service programs in accordance with changes in insurance regulations from data obtained from various groups./liliProvide feedback to supervisor to assist the department liaison with various departments and physicians regarding various issues, including diagnosis coding./liliComply and assist with the implementation of management reporting systems to ensure accurate and timely reporting of department goals and results./liliAssist with the development, implementation and execution of a quality control program for the timely and accurate resolution of patient and insurance inquiries./li/ulpMinimum qualifications for the ideal future caregiver include:/pulliHigh School Diploma/GED and two years of experience in a patient account or financial environment/liliOR Associates Degree and one year of experience/liliOR Bachelors Degree/liliKnowledge of patient accounts, including customer service, insurance processing, insurance verification and cash application/liliKnowledge of additional specialized functions may be required, such as third-party payors, Medicare processing, hospital and physician billing and pricing, and CPT4/ICD code application/li/ulpPreferred qualifications for the ideal future caregiver include:/pulliExcel skills/li/ulpPhysical Requirements:/pulliManual dexterity to operate office equipment./liliMay require periods of sitting, standing and the ability to walk to various locations throughout the Foundation to attend meetings; must have normal or correction vision to clearly communicate verbally by phone or in person./li/ulpPersonal Protective Equipment:/pulliFollows standard precautions using personal protective equipment as required./li/ulpPay Range/ppMinimum hourly: $15.75/ppMaximum hourly: $21.65/ppThe pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidates actual compensation will be determined after taking factors into consideration such as the candidates work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinics benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.)./p/div