Maryland Staffing
Bilingual Call Center Representative (English/Spanish)
Maryland Staffing, Gaithersburg, Maryland, United States, 20877
Call Center Representative
We are looking for a dedicated and compassionate Call Center Representative to join our team in Gaithersburg, Maryland. This bilingual call center representative contract position supports patients by handling high-volume inbound and outbound calls. This role focuses on appointment coordination, patient support, and accurate documentation using Athena or other EMR systems. Responsibilities: Answer high-volume inbound calls in English and Spanish Schedule, reschedule, and cancel patient appointments in EMR Provide accurate information regarding services, locations, and providers Verify patient information and insurance details Document all interactions thoroughly in Athena or EMR system Escalate urgent or complex issues as appropriate Maintain productivity and quality standards Requirements: High school diploma or equivalent required 12 years of call center or patient services experience Bilingual: fluent in English and Spanish Experience with Athena or other EMR/EHR systems strongly preferred Excellent phone etiquette, data entry, and problem-solving skills Ability to work in a fast-paced, metrics-driven environment
We are looking for a dedicated and compassionate Call Center Representative to join our team in Gaithersburg, Maryland. This bilingual call center representative contract position supports patients by handling high-volume inbound and outbound calls. This role focuses on appointment coordination, patient support, and accurate documentation using Athena or other EMR systems. Responsibilities: Answer high-volume inbound calls in English and Spanish Schedule, reschedule, and cancel patient appointments in EMR Provide accurate information regarding services, locations, and providers Verify patient information and insurance details Document all interactions thoroughly in Athena or EMR system Escalate urgent or complex issues as appropriate Maintain productivity and quality standards Requirements: High school diploma or equivalent required 12 years of call center or patient services experience Bilingual: fluent in English and Spanish Experience with Athena or other EMR/EHR systems strongly preferred Excellent phone etiquette, data entry, and problem-solving skills Ability to work in a fast-paced, metrics-driven environment