Maryland Staffing
Bilingual Call Center Representative (English/Spanish)
Maryland Staffing, Silver Spring, Maryland, United States, 20993
Bilingual Call Center Representative
The Bilingual Call Center Representative supports patients by handling high-volume inbound and outbound calls. This role focuses on appointment coordination, patient support, and accurate documentation using Athena or other EMR systems. Responsibilities: Answer high-volume inbound calls in English and Spanish Schedule, reschedule, and cancel patient appointments in EMR Provide accurate information regarding services, locations, and providers Verify patient information and insurance details Document all interactions thoroughly in Athena or EMR system Escalate urgent or complex issues as appropriate Maintain productivity and quality standards Requirements: High school diploma or equivalent required 12 years of call center or patient services experience Bilingual: fluent in English and Spanish Experience with Athena or other EMR/EHR systems strongly preferred Excellent phone etiquette, data entry, and problem-solving skills Ability to work in a fast-paced, metrics-driven environment Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.
The Bilingual Call Center Representative supports patients by handling high-volume inbound and outbound calls. This role focuses on appointment coordination, patient support, and accurate documentation using Athena or other EMR systems. Responsibilities: Answer high-volume inbound calls in English and Spanish Schedule, reschedule, and cancel patient appointments in EMR Provide accurate information regarding services, locations, and providers Verify patient information and insurance details Document all interactions thoroughly in Athena or EMR system Escalate urgent or complex issues as appropriate Maintain productivity and quality standards Requirements: High school diploma or equivalent required 12 years of call center or patient services experience Bilingual: fluent in English and Spanish Experience with Athena or other EMR/EHR systems strongly preferred Excellent phone etiquette, data entry, and problem-solving skills Ability to work in a fast-paced, metrics-driven environment Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.