Seneca Resources Company, LLC
Asset Management 16389
Seneca Resources Company, LLC, Pensacola, Florida, United States, 32573
Position Title:
Sr. / T3 Desktop Support (Asset Management)
Location:
Pensacola, FL (Onsite - 5x/week)
Clearance Requirements:
None
Position Status:
Contract to Hire
Pay Rate:
$23 - $27 per hour
Position Description We are seeking an experienced Sr. / T3 Desktop Support professional to provide advanced, hands‑on support across the full lifecycle of IT assets and end‑user technology services. This role is ideal for a senior support specialist who excels in complex desktop issues, IT asset management, logistics coordination, and secure handling of enterprise IT equipment.
The successful candidate will serve as an escalation point for Tier 1 and Tier 2 issues, ensuring accurate asset tracking, seamless equipment distribution, and compliance with security and operational standards. This position requires strong technical expertise, attention to detail, and the ability to adapt quickly in a dynamic IT environment.
Key Responsibilities Advanced Desktop & Asset Support
Serve as Tier 3 escalation support for desktop, laptop, and peripheral issues.
Confirm receipt and validation of IT assets from vendors and internal sources.
Identify, tag, and document assets including serial numbers, model details, manufacturers, and purchase orders.
Close purchase orders and ensure asset data accuracy within IT Asset Management (ITAM) systems.
IT Asset Management & Inventory Control
Scan and update IT assets in asset management systems upon receipt and deployment.
Manage onsite and offsite inventory warehousing services.
Coordinate short‑term and long‑term asset storage based on business demand.
Perform monthly and quarterly inventory audits to ensure data integrity.
Provide inventory reporting and assist with asset distribution planning.
Logistics & Distribution Services
Coordinate domestic and international delivery and pickup of IT equipment.
Identify cost‑effective shipping options while meeting service‑level expectations.
Ensure equipment is scanned and assigned to receiving users or entities.
Maintain end‑to‑end traceability of data‑bearing equipment.
Secure Disposal & Recycling
Support secure disposal and recycling of obsolete or damaged IT equipment.
Perform data sanitization by removing data‑storing components and batteries.
Coordinate approved onsite shredding services when applicable.
Maintain detailed disposal and destruction records in compliance with security guidelines.
Vendor & Facilities Support
Liaise with approved IT asset disposition (ITAD) and recycling vendors.
Maintain logistics and warehouse equipment (carts, pallet jacks, delivery vehicles).
Manage recycling and disposal of packaging and warehouse materials.
Service Management & Process Improvement
Use ServiceNow or similar ITSM platforms to manage tickets, track inventory, and close tasks.
Adapt quickly to evolving processes and implement new directives.
Mentor junior support staff and promote best practices across desktop support operations.
Required Skills / Education
5+ years of experience in Desktop Support (Tier 3 / Senior Level) or equivalent IT support role.
Strong experience with IT Asset Management (ITAM), inventory control, and logistics.
Proficiency with ServiceNow or similar ticketing/ITSM platforms.
Knowledge of secure handling, disposal, and recycling of IT equipment.
Strong troubleshooting skills across Windows OS, hardware, peripherals, and enterprise tools.
Excellent documentation, communication, and customer service skills.
Ability to manage multiple priorities in a fast‑paced, enterprise environment.
Ability to lift and move IT equipment as required.
About Seneca Resources At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.
When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.
Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.
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Sr. / T3 Desktop Support (Asset Management)
Location:
Pensacola, FL (Onsite - 5x/week)
Clearance Requirements:
None
Position Status:
Contract to Hire
Pay Rate:
$23 - $27 per hour
Position Description We are seeking an experienced Sr. / T3 Desktop Support professional to provide advanced, hands‑on support across the full lifecycle of IT assets and end‑user technology services. This role is ideal for a senior support specialist who excels in complex desktop issues, IT asset management, logistics coordination, and secure handling of enterprise IT equipment.
The successful candidate will serve as an escalation point for Tier 1 and Tier 2 issues, ensuring accurate asset tracking, seamless equipment distribution, and compliance with security and operational standards. This position requires strong technical expertise, attention to detail, and the ability to adapt quickly in a dynamic IT environment.
Key Responsibilities Advanced Desktop & Asset Support
Serve as Tier 3 escalation support for desktop, laptop, and peripheral issues.
Confirm receipt and validation of IT assets from vendors and internal sources.
Identify, tag, and document assets including serial numbers, model details, manufacturers, and purchase orders.
Close purchase orders and ensure asset data accuracy within IT Asset Management (ITAM) systems.
IT Asset Management & Inventory Control
Scan and update IT assets in asset management systems upon receipt and deployment.
Manage onsite and offsite inventory warehousing services.
Coordinate short‑term and long‑term asset storage based on business demand.
Perform monthly and quarterly inventory audits to ensure data integrity.
Provide inventory reporting and assist with asset distribution planning.
Logistics & Distribution Services
Coordinate domestic and international delivery and pickup of IT equipment.
Identify cost‑effective shipping options while meeting service‑level expectations.
Ensure equipment is scanned and assigned to receiving users or entities.
Maintain end‑to‑end traceability of data‑bearing equipment.
Secure Disposal & Recycling
Support secure disposal and recycling of obsolete or damaged IT equipment.
Perform data sanitization by removing data‑storing components and batteries.
Coordinate approved onsite shredding services when applicable.
Maintain detailed disposal and destruction records in compliance with security guidelines.
Vendor & Facilities Support
Liaise with approved IT asset disposition (ITAD) and recycling vendors.
Maintain logistics and warehouse equipment (carts, pallet jacks, delivery vehicles).
Manage recycling and disposal of packaging and warehouse materials.
Service Management & Process Improvement
Use ServiceNow or similar ITSM platforms to manage tickets, track inventory, and close tasks.
Adapt quickly to evolving processes and implement new directives.
Mentor junior support staff and promote best practices across desktop support operations.
Required Skills / Education
5+ years of experience in Desktop Support (Tier 3 / Senior Level) or equivalent IT support role.
Strong experience with IT Asset Management (ITAM), inventory control, and logistics.
Proficiency with ServiceNow or similar ticketing/ITSM platforms.
Knowledge of secure handling, disposal, and recycling of IT equipment.
Strong troubleshooting skills across Windows OS, hardware, peripherals, and enterprise tools.
Excellent documentation, communication, and customer service skills.
Ability to manage multiple priorities in a fast‑paced, enterprise environment.
Ability to lift and move IT equipment as required.
About Seneca Resources At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.
When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.
Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.
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