TEKsystems
Collections Specialist
Location:
Salt Lake City, UT (OnSite)
Pay:
$18-$21/hr
Schedule:
Mon-Fri or Tue-Sat, 9:30 AM-6:00 PM
Contract Length:
12 months (with potential extension)
Job Type & Location:
Contract position based out of Midvale, UT.
Workplace Type:
Fully onsite location in Midvale, UT.
Application Deadline:
This position is anticipated to close on Jan 26, 2026.
About the Company
Our client is a well‑established financial institution known for innovation, customer service, and strong community presence. This team operates out of a modern, energy‑efficient facility designed to support productivity, collaboration, and employee wellness, including onsite amenities, natural lighting, and convenient transit access.
What We're Looking For
We're seeking motivated candidates with strong customer service backgrounds who are confident on the phone, comfortable handling sensitive financial conversations, and capable of staying professional, clear, and firm when guiding customers through repayment solutions. Experience in collections, call centers, or banking is a strong plus.
Position Overview
In this role, you will contact customers regarding delinquent accounts, help resolve past‑due balances, and ensure all interactions follow regulatory and compliance standards. This position is ideal for someone who enjoys problem solving, negotiating, and supporting customers through financial challenges.
Key Responsibilities
Contact customers by phone regarding delinquent accounts and obtain commitment for payment or payment arrangements.
Update and document account information accurately in internal systems.
Follow established guidelines to determine appropriate collection remedies.
Develop and negotiate repayment schedules while explaining consequences of continued delinquency.
Perform skip tracing and due diligence to ensure compliance with federal regulations.
Adhere to the Fair Debt Collection Practices Act and state/federal bankruptcy laws.
Assist with additional assigned tasks as needed.
Qualifications
High school diploma or GED required.
Experience in collections, customer service, banking, or finance preferred.
Strong verbal communication skills and ability to be direct, clear, and professional.
Ability to handle challenging conversations with borrowers, attorneys, and third parties.
Solid negotiation, follow‑up, and time‑management skills.
Basic understanding of loans, credit cards, overdrafts, and general collection processes.
Proficiency with PC applications such as Excel and Word.
Knowledge of regulatory compliance is a plus.
Why You'll Love This Role
Work in a modern, sustainable onsite facility with amenities designed for comfort and productivity.
Join a team environment with opportunities to strengthen negotiation and financial operations skills.
Competitive pay and eligibility for a comprehensive benefits package (medical, dental, vision, 401(k), and more – eligibility requirements apply).
Pay and Benefits
Pay range: $18.00 - $21.00/hr.
Benefits may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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Salt Lake City, UT (OnSite)
Pay:
$18-$21/hr
Schedule:
Mon-Fri or Tue-Sat, 9:30 AM-6:00 PM
Contract Length:
12 months (with potential extension)
Job Type & Location:
Contract position based out of Midvale, UT.
Workplace Type:
Fully onsite location in Midvale, UT.
Application Deadline:
This position is anticipated to close on Jan 26, 2026.
About the Company
Our client is a well‑established financial institution known for innovation, customer service, and strong community presence. This team operates out of a modern, energy‑efficient facility designed to support productivity, collaboration, and employee wellness, including onsite amenities, natural lighting, and convenient transit access.
What We're Looking For
We're seeking motivated candidates with strong customer service backgrounds who are confident on the phone, comfortable handling sensitive financial conversations, and capable of staying professional, clear, and firm when guiding customers through repayment solutions. Experience in collections, call centers, or banking is a strong plus.
Position Overview
In this role, you will contact customers regarding delinquent accounts, help resolve past‑due balances, and ensure all interactions follow regulatory and compliance standards. This position is ideal for someone who enjoys problem solving, negotiating, and supporting customers through financial challenges.
Key Responsibilities
Contact customers by phone regarding delinquent accounts and obtain commitment for payment or payment arrangements.
Update and document account information accurately in internal systems.
Follow established guidelines to determine appropriate collection remedies.
Develop and negotiate repayment schedules while explaining consequences of continued delinquency.
Perform skip tracing and due diligence to ensure compliance with federal regulations.
Adhere to the Fair Debt Collection Practices Act and state/federal bankruptcy laws.
Assist with additional assigned tasks as needed.
Qualifications
High school diploma or GED required.
Experience in collections, customer service, banking, or finance preferred.
Strong verbal communication skills and ability to be direct, clear, and professional.
Ability to handle challenging conversations with borrowers, attorneys, and third parties.
Solid negotiation, follow‑up, and time‑management skills.
Basic understanding of loans, credit cards, overdrafts, and general collection processes.
Proficiency with PC applications such as Excel and Word.
Knowledge of regulatory compliance is a plus.
Why You'll Love This Role
Work in a modern, sustainable onsite facility with amenities designed for comfort and productivity.
Join a team environment with opportunities to strengthen negotiation and financial operations skills.
Competitive pay and eligibility for a comprehensive benefits package (medical, dental, vision, 401(k), and more – eligibility requirements apply).
Pay and Benefits
Pay range: $18.00 - $21.00/hr.
Benefits may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
#J-18808-Ljbffr