Utah Staffing
Collections Specialist
We're seeking motivated candidates with strong customer service backgrounds who are confident on the phone, comfortable handling sensitive financial conversations, and capable of staying professional, clear, and firm when guiding customers through repayment solutions. Experience in collections, call centers, or banking is a strong plus. Position Overview
In this role, you will contact customers regarding delinquent accounts, help resolve past-due balances, and ensure all interactions follow regulatory and compliance standards. This position is ideal for someone who enjoys problem-solving, negotiating, and supporting customers through financial challenges. Key Responsibilities
Contact customers by phone regarding delinquent accounts and obtain commitment for payment or payment arrangements. Update and document account information accurately in internal systems. Follow established guidelines to determine appropriate collection remedies. Develop and negotiate repayment schedules while explaining consequences of continued delinquency. Perform skip tracing and due diligence to ensure compliance with federal regulations. Adhere to the Fair Debt Collection Practices Act and state/federal bankruptcy laws. Assist with additional assigned tasks as needed. Qualifications
High school diploma or GED required. Experience in collections, customer service, banking, or finance preferred. Strong verbal communication skills and ability to be direct, clear, and professional. Ability to handle challenging conversations with borrowers, attorneys, and third parties. Solid negotiation, follow-up, and time-management skills. Basic understanding of loans, credit cards, overdrafts, and general collection processes. Proficiency with PC applications such as Excel and Word. Knowledge of regulatory compliance is a plus. Why You'll Love This Role
Work in a modern, sustainable on-site facility with amenities designed for comfort and productivity. Join a team environment with opportunities to strengthen negotiation and financial operations skills. Competitive pay and eligibility for a comprehensive benefits package (medical, dental, vision, 401(k), and moreeligibility requirements apply). Job Type & Location
This is a Contract position based out of Midvale, UT. Pay and Benefits The pay range for this position is $18.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline
This position is anticipated to close on Jan 26, 2026.
We're seeking motivated candidates with strong customer service backgrounds who are confident on the phone, comfortable handling sensitive financial conversations, and capable of staying professional, clear, and firm when guiding customers through repayment solutions. Experience in collections, call centers, or banking is a strong plus. Position Overview
In this role, you will contact customers regarding delinquent accounts, help resolve past-due balances, and ensure all interactions follow regulatory and compliance standards. This position is ideal for someone who enjoys problem-solving, negotiating, and supporting customers through financial challenges. Key Responsibilities
Contact customers by phone regarding delinquent accounts and obtain commitment for payment or payment arrangements. Update and document account information accurately in internal systems. Follow established guidelines to determine appropriate collection remedies. Develop and negotiate repayment schedules while explaining consequences of continued delinquency. Perform skip tracing and due diligence to ensure compliance with federal regulations. Adhere to the Fair Debt Collection Practices Act and state/federal bankruptcy laws. Assist with additional assigned tasks as needed. Qualifications
High school diploma or GED required. Experience in collections, customer service, banking, or finance preferred. Strong verbal communication skills and ability to be direct, clear, and professional. Ability to handle challenging conversations with borrowers, attorneys, and third parties. Solid negotiation, follow-up, and time-management skills. Basic understanding of loans, credit cards, overdrafts, and general collection processes. Proficiency with PC applications such as Excel and Word. Knowledge of regulatory compliance is a plus. Why You'll Love This Role
Work in a modern, sustainable on-site facility with amenities designed for comfort and productivity. Join a team environment with opportunities to strengthen negotiation and financial operations skills. Competitive pay and eligibility for a comprehensive benefits package (medical, dental, vision, 401(k), and moreeligibility requirements apply). Job Type & Location
This is a Contract position based out of Midvale, UT. Pay and Benefits The pay range for this position is $18.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline
This position is anticipated to close on Jan 26, 2026.