California Staffing
Customer Service Representative
California Staffing, Artesia, California, United States, 90702
Customer Service Representative
We are looking for a dedicated Customer Service Representative to join our team in Los Alamitos, California. In this long-term contract position, you will play a critical role in managing customer orders, ensuring smooth communication, and maintaining high levels of customer satisfaction. This is an excellent opportunity for individuals with a passion for delivering exceptional service within the electronics industry. Responsibilities: Manage customer orders from initiation to final delivery, ensuring timely communication of any exceptions or issues to customers, sales teams, and management. Process orders within designated response deadlines, adhering to specific customer channel requirements. Perform routine system maintenance, resolving order exceptions, documenting them accurately, and ensuring warehouse compliance with special instructions. Address order-related challenges by collaborating with departments such as Credit and Sales Operations, and coordinating with shipping carriers to resolve shipment delays or errors. Monitor back orders and ensure timely fulfillment, including working with inventory planners and assessing alternative stock locations. Collaborate with the Allocation Administrator to prioritize orders and ensure accurate processing. Track and release back-ordered products promptly upon warehouse receipt, maintaining adherence to account schedules. Generate and deliver requested customer reports, such as product availability or order status, within specified timelines. Update and maintain detailed customer profiles, ensuring accurate account administration. Research and process customer credits and debits efficiently, ensuring completion within 24 hours. Requirements: Proven experience in customer service and order management within a fast-paced environment. Proficiency in SAP and Microsoft Office applications, including Word, PowerPoint, and Excel. Strong skills in handling inbound and outbound calls, as well as managing order entry and fulfillment. Ability to collaborate effectively across departments to resolve issues and ensure timely delivery. Demonstrated ability to manage account administration tasks, including updating profiles and processing credits or debits. Excellent communication and organizational skills to provide accurate and timely updates to customers. Familiarity with tracking and managing inventory allocations and back orders. Prior experience in the electronics industry is a plus, but not required.
We are looking for a dedicated Customer Service Representative to join our team in Los Alamitos, California. In this long-term contract position, you will play a critical role in managing customer orders, ensuring smooth communication, and maintaining high levels of customer satisfaction. This is an excellent opportunity for individuals with a passion for delivering exceptional service within the electronics industry. Responsibilities: Manage customer orders from initiation to final delivery, ensuring timely communication of any exceptions or issues to customers, sales teams, and management. Process orders within designated response deadlines, adhering to specific customer channel requirements. Perform routine system maintenance, resolving order exceptions, documenting them accurately, and ensuring warehouse compliance with special instructions. Address order-related challenges by collaborating with departments such as Credit and Sales Operations, and coordinating with shipping carriers to resolve shipment delays or errors. Monitor back orders and ensure timely fulfillment, including working with inventory planners and assessing alternative stock locations. Collaborate with the Allocation Administrator to prioritize orders and ensure accurate processing. Track and release back-ordered products promptly upon warehouse receipt, maintaining adherence to account schedules. Generate and deliver requested customer reports, such as product availability or order status, within specified timelines. Update and maintain detailed customer profiles, ensuring accurate account administration. Research and process customer credits and debits efficiently, ensuring completion within 24 hours. Requirements: Proven experience in customer service and order management within a fast-paced environment. Proficiency in SAP and Microsoft Office applications, including Word, PowerPoint, and Excel. Strong skills in handling inbound and outbound calls, as well as managing order entry and fulfillment. Ability to collaborate effectively across departments to resolve issues and ensure timely delivery. Demonstrated ability to manage account administration tasks, including updating profiles and processing credits or debits. Excellent communication and organizational skills to provide accurate and timely updates to customers. Familiarity with tracking and managing inventory allocations and back orders. Prior experience in the electronics industry is a plus, but not required.