Senior Director of Ecommerce Operations & Amazon (Fashion / Luxury / Beauty)
Chameleon Collective, Beverly Hills
Senior Director of Ecommerce Operations & Amazon (Fashion / Luxury / Beauty)
This range is provided by Chameleon Collective. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$170,000.00/yr - $180,000.00/yr
Our client in the fashion space is seeking a Senior Director of eCommerce Ops who is a hands-on, strategic leader responsible for owning and scaling the DTC site and Amazon businesses, with a primary focus on product presentation, site experience, merchandising, conversion optimization, and platform performance . This role partners closely with Marketing on traffic and acquisition while maintaining clear ownership of the site, product storytelling, and the Amazon ecosystem.
Key Responsibilities
- Own end-to-end performance for the DTC site and Amazon channels, including conversion, AOV, retention, and customer lifetime value.
- Lead the vision and execution of a best-in-class onsite customer experience across desktop and mobile.
- Drive a product-led ecommerce strategy, including PDP optimization, navigation, launches, collections, pricing presentation, and promotional storytelling.
- Own Amazon channel strategy, ensuring strong content, merchandising, discoverability, and operational excellence.
- Develop and execute a clear ecommerce roadmap aligned to business objectives.
- Partner cross-functionally with Marketing, Creative, and Operations to align launches, inventory, and storytelling.
- Manage ecommerce platforms, Amazon tools, agencies, and technology partners.
- Use data, testing, and customer insights to continuously improve site and Amazon performance.
- Stay closely connected to ecommerce and Amazon best practices, bringing practical, forward-thinking ideas into the business.
Who You Are
- A senior ecommerce leader with deep experience running DTC sites and Amazon , ideally within fashion, accessories, or premium consumer brands.
- Strong in product storytelling, UX, and merchandising , with experience collaborating closely (but not owning) paid acquisition.
- Equally comfortable setting strategy and executing in the details.
- Customer-obsessed, commercially minded, and brand-aware.
- A confident cross-functional partner who thrives in fast-moving environments.
Qualifications
- 10+ years of ecommerce or digital leadership experience with direct ownership of DTC site and Amazon channels.
- Proven track record improving ecommerce performance through product, UX, and merchandising excellence.
- Experience leading platform strategy and managing external partners.
- Strong cross-functional leadership skills.