Federal Express Corporation
Responsible for ensuring that U.S. and Canadian customs regulations are adhered to when processing import and export documents to facilitate the movement of cross-border packages. Communicate with consignees, shippers and brokers to clear shipments, close entries, resolve paperwork issues and customs holds.
Essential Functions
Complies with the Canada Border Services Agency (CBSA) for on-site package examinations, shipment hold requirements and shipment clearance.
Researches issues on CBSA bonded shipments that are on hold at Gateway (can include communication with consignee, shipper and/or broker)
Researches CBSA tracers and responds with clearance information
Reviews and verifies shipment information for the United States Customs and Border Protection (USCBP)
Manages inbound and outbound calls to resolve paperwork issues (including duties and taxes), clear shipments and close entries
Performs routine data entry and directs commercial invoices through Genesis System to brokers as part of the clearance process
Trains and mentors other Admin Associates and Customs Associates within the department
Performs other duties as assigned
High school diploma; Post secondary education in International Studies or recipient of Certified Customs Specialist designation preferred
4 years administrative experience in cross-border transportation and/or customs, 2 of which as a Customs Associate II
Knowledge Skills and Abilities
Strong proficiency in Microsoft Word & Excel and Internet Explorer
Excellent understanding of technical and administrative terms relating to US and Canadian government import and export regulations
Excellent organizational skills and strong attention to detail
Ability to mentor, coach and act as a knowledge resource to other employees
Job Conditions Pay Transparency:
Pay Additional Details: PFT Position. Shift Schedule: Tuesday to Saturday 12:00am - 8:00am. Fixed Term 6 Months contract. Job Posting End Date: 01/26/2026 by 3:00 PM Local Time
DISCLAIMER This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5, G, or 1[A]Z]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered.
Employment Equity Statement At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.
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Essential Functions
Complies with the Canada Border Services Agency (CBSA) for on-site package examinations, shipment hold requirements and shipment clearance.
Researches issues on CBSA bonded shipments that are on hold at Gateway (can include communication with consignee, shipper and/or broker)
Researches CBSA tracers and responds with clearance information
Reviews and verifies shipment information for the United States Customs and Border Protection (USCBP)
Manages inbound and outbound calls to resolve paperwork issues (including duties and taxes), clear shipments and close entries
Performs routine data entry and directs commercial invoices through Genesis System to brokers as part of the clearance process
Trains and mentors other Admin Associates and Customs Associates within the department
Performs other duties as assigned
High school diploma; Post secondary education in International Studies or recipient of Certified Customs Specialist designation preferred
4 years administrative experience in cross-border transportation and/or customs, 2 of which as a Customs Associate II
Knowledge Skills and Abilities
Strong proficiency in Microsoft Word & Excel and Internet Explorer
Excellent understanding of technical and administrative terms relating to US and Canadian government import and export regulations
Excellent organizational skills and strong attention to detail
Ability to mentor, coach and act as a knowledge resource to other employees
Job Conditions Pay Transparency:
Pay Additional Details: PFT Position. Shift Schedule: Tuesday to Saturday 12:00am - 8:00am. Fixed Term 6 Months contract. Job Posting End Date: 01/26/2026 by 3:00 PM Local Time
DISCLAIMER This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5, G, or 1[A]Z]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered.
Employment Equity Statement At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.
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