Interplace, Inc.
Bilingual Material Control & Inside Sales Specialist
Interplace, Inc., Denver, Colorado, United States
Primary Duty: Inside Sales and Customer Service
Responsibilities
Process, generate, analyze and maintain quotes, customer POs, sale orders, and RMAs using the ERP system.
Collaborate with management to develop, plan, prepare and execute on strategic deals in complex sales cycles.
Develop sales forecasting activities and set appropriate performance goals.
Successfully match customer price/technical requirements to proposed solutions under the guidance of the Account Managers.
Effectively communicate client needs to FOA Engineering Team for existing issues, problems, and any requests.
Take ownership of assigned customers and serve as the lead point of contact for any and all matters specific to your customers.
Manage various work streams to ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Communicate clearly the progress through monthly/quarterly initiatives to management.
Develop forecasts; track and analyze key account metrics.
Identify and grow opportunities and collaborate with the sales and marketing teams to ensure growth attainment.
Update the status of manufacturing by attending weekly production meetings; incorporating delivery schedule changes into the open order register; monitoring the backlog for accuracy.
Organize and maintain information for management on current and historical sales; booking reports; and RMAs from issuance to final disposition.
Prepare reports which includes collecting, disseminating, and presenting objective data; develop recommendations on cause or corrective action; and execute expedient follow-up to ensure FOA financial objectives and complete customer satisfaction.
Generate quotations for standard products while maintaining an up-to-date price list as per Account Managers’ instructions.
Take the initiative to maintain currency of technical knowledge by routinely walking through manufacturing operations to observe the latest techniques or capabilities.
Assist with phone system as a back-up for answering incoming calls; and paging.
Train new inside sales and sales personnel in cross-over job-related duties.
Success Measures Measures of success include new customer acquisition rates, renewal rates, identifying up‑selling and cross‑selling opportunities, customer satisfaction and contribution to overall sales team and business success.
Confidentiality Protect organization’s value by keeping proprietary information confidential.
#J-18808-Ljbffr
Responsibilities
Process, generate, analyze and maintain quotes, customer POs, sale orders, and RMAs using the ERP system.
Collaborate with management to develop, plan, prepare and execute on strategic deals in complex sales cycles.
Develop sales forecasting activities and set appropriate performance goals.
Successfully match customer price/technical requirements to proposed solutions under the guidance of the Account Managers.
Effectively communicate client needs to FOA Engineering Team for existing issues, problems, and any requests.
Take ownership of assigned customers and serve as the lead point of contact for any and all matters specific to your customers.
Manage various work streams to ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Communicate clearly the progress through monthly/quarterly initiatives to management.
Develop forecasts; track and analyze key account metrics.
Identify and grow opportunities and collaborate with the sales and marketing teams to ensure growth attainment.
Update the status of manufacturing by attending weekly production meetings; incorporating delivery schedule changes into the open order register; monitoring the backlog for accuracy.
Organize and maintain information for management on current and historical sales; booking reports; and RMAs from issuance to final disposition.
Prepare reports which includes collecting, disseminating, and presenting objective data; develop recommendations on cause or corrective action; and execute expedient follow-up to ensure FOA financial objectives and complete customer satisfaction.
Generate quotations for standard products while maintaining an up-to-date price list as per Account Managers’ instructions.
Take the initiative to maintain currency of technical knowledge by routinely walking through manufacturing operations to observe the latest techniques or capabilities.
Assist with phone system as a back-up for answering incoming calls; and paging.
Train new inside sales and sales personnel in cross-over job-related duties.
Success Measures Measures of success include new customer acquisition rates, renewal rates, identifying up‑selling and cross‑selling opportunities, customer satisfaction and contribution to overall sales team and business success.
Confidentiality Protect organization’s value by keeping proprietary information confidential.
#J-18808-Ljbffr