340B Health
Associate Director of Sales Operations
340B Health, Los Angeles, California, United States, 90079
Description
Lead strategic direction for Medicare Advantage Sales Operations with leadership and oversight responsibility for sales call center, broker support services, training and development, and technology enablement. Own organizational accountability for CMS compliance, audit readiness, and regulatory monitoring across all operations.
You will:
Develop and maintain comprehensive CMS compliance frameworks, policies, and procedures aligned with regulatory requirements
Direct oversight and management of sales call center operations to achieve service level targets (80% answered in 20 seconds)
Develop annual call center staffing strategy to support sales forecast, including capabilities, training, CMS test calls, and compliance oversight
Coordinate annual CMS audits, delegated entity oversight reviews, and compliance monitoring across distribution channels
Oversee broker support team resources and commission accuracy with timely payments meeting CMS compliance standards
Own Salesforce platform and all related sales tools including broker portal, marketing tools, and lead distribution
Manage annual broker certification programs and online compliance-focused training modules
Salary Range: $128,500-$298,100/annually
Schedule The standard schedule is Monday - Friday, 8:00am - 5:00pm, including occasional weekend and holiday may be required. The Annual Enrollment Period (AEP) runs from October 1 to December 7, and the peak season extends from October 1 to March 31, during which varied scheduling may apply.
Qualifications We are seeking a strategic individual with:
Required:
Bachelor's degree and/or equivalent experience/training
8 or more years of progressively responsible operations, call center management, and healthcare administration experience in leadership roles
Applies advanced knowledge of Medicare Advantage and MAPD regulatory frameworks
Utilizes strong operational management skills to improve workflow efficiency and service levels
Experience managing call center operations and CMS test call requirements
Proficient in Salesforce and CRM-enabled workflow optimization
Expert-level knowledge of operations, call center management, and sales operations
Deep knowledge and understanding of Medicare Advantage, CMS compliance requirements, regulatory oversight, and audit processes
Excellent written and verbal communication skills; strong planning, organizational, and conceptual skills
Demonstrated experience overseeing delegated entity compliance and CMS monitoringAbility to lead teams through performance coaching, development planning, and accountability structures
Knowledgeable of regulatory compliance to ensure audit readiness and documentation accuracy
Preferred:
Call center or customer service leadership experience
Healthcare or insurance industry experience with CMS audit experience
Health and life insurance license (must obtain within 60 days of hire)
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You will:
Develop and maintain comprehensive CMS compliance frameworks, policies, and procedures aligned with regulatory requirements
Direct oversight and management of sales call center operations to achieve service level targets (80% answered in 20 seconds)
Develop annual call center staffing strategy to support sales forecast, including capabilities, training, CMS test calls, and compliance oversight
Coordinate annual CMS audits, delegated entity oversight reviews, and compliance monitoring across distribution channels
Oversee broker support team resources and commission accuracy with timely payments meeting CMS compliance standards
Own Salesforce platform and all related sales tools including broker portal, marketing tools, and lead distribution
Manage annual broker certification programs and online compliance-focused training modules
Salary Range: $128,500-$298,100/annually
Schedule The standard schedule is Monday - Friday, 8:00am - 5:00pm, including occasional weekend and holiday may be required. The Annual Enrollment Period (AEP) runs from October 1 to December 7, and the peak season extends from October 1 to March 31, during which varied scheduling may apply.
Qualifications We are seeking a strategic individual with:
Required:
Bachelor's degree and/or equivalent experience/training
8 or more years of progressively responsible operations, call center management, and healthcare administration experience in leadership roles
Applies advanced knowledge of Medicare Advantage and MAPD regulatory frameworks
Utilizes strong operational management skills to improve workflow efficiency and service levels
Experience managing call center operations and CMS test call requirements
Proficient in Salesforce and CRM-enabled workflow optimization
Expert-level knowledge of operations, call center management, and sales operations
Deep knowledge and understanding of Medicare Advantage, CMS compliance requirements, regulatory oversight, and audit processes
Excellent written and verbal communication skills; strong planning, organizational, and conceptual skills
Demonstrated experience overseeing delegated entity compliance and CMS monitoringAbility to lead teams through performance coaching, development planning, and accountability structures
Knowledgeable of regulatory compliance to ensure audit readiness and documentation accuracy
Preferred:
Call center or customer service leadership experience
Healthcare or insurance industry experience with CMS audit experience
Health and life insurance license (must obtain within 60 days of hire)
#J-18808-Ljbffr