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Home Genius Exteriors

Customer Service Representative

Home Genius Exteriors, Columbus, Ohio, United States, 43224

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About the Role: We’re hiring a

Call Center Representative

to join our Columbus-based team. You’ll engage with homeowners who’ve expressed interest in our remodeling services— via phone and text —to schedule in-home sales appointments. This is a

hybrid communication role

focused on outbound/inbound appointment setting, not cold calling.

It’s fast-paced, performance-driven, and a great fit for someone who thrives on hitting goals and delivering a polished first impression.

What You’ll Do:

Make outbound calls and respond to inbound leads to schedule in-home appointments

Communicate through

both phone and text platforms

using our CRM

Use call scripts and templates to handle objections and guide conversations

Confirm lead information, schedule appointments, and ensure proper internal handoff

Track appointment setting metrics and strive for top-tier performance

Work closely with our sales and marketing teams to ensure a smooth lead flow

What We’re Looking For:

Strong phone presence and clear verbal communication

Comfort with both call handling and

high-volume texting

workflows

CRM or lead management system experience preferred

Goal-driven, competitive, and coachable

Reliable, detail-oriented, and able to multitask in a busy office

Previous experience in appointment setting, call center, or inside sales is a strong plus

Compensation:

$17.50/hour base pay

Weekly bonuses based on confirmed appointment volume

Top performers regularly earn $1,000–$1,500/week total compensation

Benefits (for full-time employees):

Health, Dental, and Vision Insurance

Paid Time Off and Company Holidays

Weekly Pay

Eligible for full benefits after 30 days of full-time employment

About Us: Home Genius Exteriors has grown from $3M to over $200M in five years, with plans to expand nationally by 2030. We’re one of the fastest-growing home remodeling companies in the country, powered by a culture of performance, growth, and innovation.

If you’re ready to grow your income and your career in a modern, high-energy call center—apply today.

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