Director of Customer Care & Hospitality

San Francisco International Airport provided pay range

This range is provided by San Francisco International Airport. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$193,700.00/yr - $247,260.00/yr

We’re Hiring: Director of Customer Care & Hospitality at SFO

San Francisco International Airport (SFO) is proud to be one of the world’s premier gateways, serving more than 54 million travelers each year with a commitment to innovation, sustainability, and a guest experience where people and the planet come first .

We are excited to announce a leadership opportunity for an exceptional, service-driven professional to join our team as Director of Customer Care & Hospitality .

In this role, the Director will:

• Shape the vision for a world-class, hospitality-centered airport experience
• Lead Guest Experience, Custodial Services, Ambassadors & Volunteers (750+ team members)
• Drive culture change, elevate service standards, and strengthen partnerships across the airport community
• Leverage data, insights, and innovation to enhance every step of the passenger journey

We’re seeking a strategic, inspiring leader with deep experience in hospitality or complex, high-volume customer-facing environments who is passionate about creating memorable, inclusive, and seamless experiences for millions of travelers.

Salary: $193,700–$247,260 + exceptional City & County of San Francisco benefits

To learn more visit: SFO-Director-of-Customer-Care-and-Hospitality-Nov-2025.pdf

Apply: Send resume + letter of interest to

First consideration: Applications received by December 29, 2025

Full profile:

Confidential inquiries:

Christine Boulware – /

SFO is an equal opportunity employer committed to equity, inclusion, and workforce diversity. We welcome applicants from all backgrounds.