Client Account Manager II - Mass Market
Alaska Communications, Fairbanks, Alaska, United States, 99701
Client Account Manager II
Mass Market
At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us? The Client Account Manager II
Mass Market position will retain and grow our existing customer base. Act as a business partner to existing customers with an emphasis on driving increased sales and revenue by demonstrating the value of our products and services. Introduce ACS end-to-end technology solutions to enable residential and small business customers to solve their connectivity needs. This position requires a strong emphasis on outside sales prospecting. Essential Functions
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions listed below. Meets or exceeds sales goals by assessing current customer needs, strategically identifying Alaska Communications solutions, and closing sales. Attends events to drive customer acquisitions and conducts face-to-face visits with customers to develop relationships and expand revenue sources. This position is expected to spend at least 60% of their work week off-site with customers in face-to-face meetings, and prospecting for new customer acquisition. Prepares sales documentation, activity reports and forecasts, as required. Receives and works sales leads from customer call centers and websites through to their closing. Maintains an ongoing relationship with accounts to ensure positive customer experience and maximize sales opportunities. Develops and maintains collaborative relationships with internal stakeholders. Take initiative to improve processes that will enhance customer satisfaction and/or increase company profitability. Performs other duties as assigned and completes projects not specified in this job description. Competency Statements
Customer Focused
Think and act in ways that put our customers first and make them promoters of our products and services. Accountability
- Ability to accept responsibility and account for their actions. Sales Ability
- Ability to uncover customer business needs and use effective communication skills to direct them to unique ACS solutions. Relationship Building
- Ability to effectively build relationships with customers and co-workers. Technical Aptitude
- Ability to quickly learn and use complex systems and applications. Business Acumen
Ability to communicate with a high degree of professionalism (written/verbal), effective at decision making, able to forecast sales accurately and analyze financial information. Communications skills
Ability to communicate (written/verbal/aural) with a high degree of professionalism. Minimum Qualifications
Education Required Bachelor's degree in business administration, marketing, information technology or other closely related fields. Alternate education and training may be substituted for the degree requirement on a year for year basis. Experience Required Two (2) years of experience in a quota carrying sales environment to include selling products/services to small and medium business customers. Alternate experience and education may be substituted for the requirement on a year-for-year basis. Preferred One (1) year of telecommunications or information technology experience. Computer Skills Demonstrated proficiency working with the Microsoft Office suite, to include Teams, Word, Excel, PowerPoint, and Outlook. Additional Requirements Valid driver's license is required. We hope you'll join us as we change lives through technology.
Mass Market
At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us? The Client Account Manager II
Mass Market position will retain and grow our existing customer base. Act as a business partner to existing customers with an emphasis on driving increased sales and revenue by demonstrating the value of our products and services. Introduce ACS end-to-end technology solutions to enable residential and small business customers to solve their connectivity needs. This position requires a strong emphasis on outside sales prospecting. Essential Functions
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions listed below. Meets or exceeds sales goals by assessing current customer needs, strategically identifying Alaska Communications solutions, and closing sales. Attends events to drive customer acquisitions and conducts face-to-face visits with customers to develop relationships and expand revenue sources. This position is expected to spend at least 60% of their work week off-site with customers in face-to-face meetings, and prospecting for new customer acquisition. Prepares sales documentation, activity reports and forecasts, as required. Receives and works sales leads from customer call centers and websites through to their closing. Maintains an ongoing relationship with accounts to ensure positive customer experience and maximize sales opportunities. Develops and maintains collaborative relationships with internal stakeholders. Take initiative to improve processes that will enhance customer satisfaction and/or increase company profitability. Performs other duties as assigned and completes projects not specified in this job description. Competency Statements
Customer Focused
Think and act in ways that put our customers first and make them promoters of our products and services. Accountability
- Ability to accept responsibility and account for their actions. Sales Ability
- Ability to uncover customer business needs and use effective communication skills to direct them to unique ACS solutions. Relationship Building
- Ability to effectively build relationships with customers and co-workers. Technical Aptitude
- Ability to quickly learn and use complex systems and applications. Business Acumen
Ability to communicate with a high degree of professionalism (written/verbal), effective at decision making, able to forecast sales accurately and analyze financial information. Communications skills
Ability to communicate (written/verbal/aural) with a high degree of professionalism. Minimum Qualifications
Education Required Bachelor's degree in business administration, marketing, information technology or other closely related fields. Alternate education and training may be substituted for the degree requirement on a year for year basis. Experience Required Two (2) years of experience in a quota carrying sales environment to include selling products/services to small and medium business customers. Alternate experience and education may be substituted for the requirement on a year-for-year basis. Preferred One (1) year of telecommunications or information technology experience. Computer Skills Demonstrated proficiency working with the Microsoft Office suite, to include Teams, Word, Excel, PowerPoint, and Outlook. Additional Requirements Valid driver's license is required. We hope you'll join us as we change lives through technology.