Remote Licensed Property & Casualty Insurance Agent
Mass Markets, Frankfort, Kentucky, United States, 40601
Remote Licensed Property & Casualty Insurance Agent
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Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are hiring licensed insurance agents who are positive, persuasive, and have the drive to succeed. In this role, you will provide full life-cycle customer service and sales to assist customers in understanding their coverages and selecting the right products, services and best solutions to meet their personal financial needs. This is an excellent opportunity to start your career with industry-leading training and advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner
Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
Listen to customers, understand their needs, and resolve customer issues
Research systems to find missing information; coordinate with other departments to resolve issues as applicable
Utilize systems and technology to complete account management tasks; accurately document and process customer orders
Follow all required scripts, policies, and procedures; comply with confidentiality requirements
Escalate customer issues to appropriate staff and management for resolution as needed
Attend meetings and training; stay up-to-date on program knowledge, systems, and processes
Adhere to attendance and work schedule requirements
Qualifications
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Typing speed of 20+ words per minute
Basic knowledge of Microsoft Office Suite and Windows operating system
Reliable with regular attendance and punctuality
Ability to evaluate, troubleshoot, and follow up on customer issues
Aptitude for conflict resolution, problem-solving, and negotiation
Customer service oriented (empathetic, responsive, patient, conscientious)
Ability to multi-task, stay focused, and self-manage; strong team orientation and customer focus
Thrives in a fast-paced environment with change and ambiguity
Preferred (Not Required)
One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center
State or Federal work experience
Compensation & Benefits Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members, with details provided during the hiring process. Benefits include: Paid Time Off, incentives and rewards, health benefits after eligibility, retirement savings, disability and life insurance options, supplemental insurance, career growth opportunities, paid training, and a collaborative work environment. Some benefits may vary by geography.
Additional Information Equal Opportunity Employer: MCI and its subsidiaries embrace diversity and are committed to creating an inclusive environment. All employment decisions are based on merit and qualifications. MCI complies with all applicable laws regarding background checks and drug screening where required. Reasonable accommodations are available on request per the Americans with Disabilities Act (ADA).
About Mass Markets / MCI MCI helps customers take on CX and DX challenges through industry-leading solutions and services, including business process outsourcing, contact center services, and IT services. The organization operates multiple brands and locations, driven by a focus on growth, innovation, and customer outcomes.
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Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are hiring licensed insurance agents who are positive, persuasive, and have the drive to succeed. In this role, you will provide full life-cycle customer service and sales to assist customers in understanding their coverages and selecting the right products, services and best solutions to meet their personal financial needs. This is an excellent opportunity to start your career with industry-leading training and advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner
Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
Listen to customers, understand their needs, and resolve customer issues
Research systems to find missing information; coordinate with other departments to resolve issues as applicable
Utilize systems and technology to complete account management tasks; accurately document and process customer orders
Follow all required scripts, policies, and procedures; comply with confidentiality requirements
Escalate customer issues to appropriate staff and management for resolution as needed
Attend meetings and training; stay up-to-date on program knowledge, systems, and processes
Adhere to attendance and work schedule requirements
Qualifications
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Typing speed of 20+ words per minute
Basic knowledge of Microsoft Office Suite and Windows operating system
Reliable with regular attendance and punctuality
Ability to evaluate, troubleshoot, and follow up on customer issues
Aptitude for conflict resolution, problem-solving, and negotiation
Customer service oriented (empathetic, responsive, patient, conscientious)
Ability to multi-task, stay focused, and self-manage; strong team orientation and customer focus
Thrives in a fast-paced environment with change and ambiguity
Preferred (Not Required)
One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center
State or Federal work experience
Compensation & Benefits Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members, with details provided during the hiring process. Benefits include: Paid Time Off, incentives and rewards, health benefits after eligibility, retirement savings, disability and life insurance options, supplemental insurance, career growth opportunities, paid training, and a collaborative work environment. Some benefits may vary by geography.
Additional Information Equal Opportunity Employer: MCI and its subsidiaries embrace diversity and are committed to creating an inclusive environment. All employment decisions are based on merit and qualifications. MCI complies with all applicable laws regarding background checks and drug screening where required. Reasonable accommodations are available on request per the Americans with Disabilities Act (ADA).
About Mass Markets / MCI MCI helps customers take on CX and DX challenges through industry-leading solutions and services, including business process outsourcing, contact center services, and IT services. The organization operates multiple brands and locations, driven by a focus on growth, innovation, and customer outcomes.
#J-18808-Ljbffr