Remote Licensed Property & Casualty Insurance Agent
Mass Markets, Nashville, Tennessee, United States, 37247
Remote Licensed Property & Casualty Insurance Agent
Join to apply for the Remote Licensed Property & Casualty Insurance Agent role at Mass Markets
Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are hiring licensed insurance agents who are positive, persuasive, and have the drive to succeed. In this role, you will provide full life-cycle customer service and sales to assist customers in understanding their coverages and selecting the right products, services and best solutions to meet their personal financial needs.
This is an excellent opportunity for you to start your career, and with our industry-leading training, you are sure to succeed. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.
What you will do
Interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
Handle inbound and outbound contacts in a courteous, timely, and professional manner.
Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
Listen to customers, understand their needs, and resolve customer issues.
Research systems to find missing information; coordinate with other departments to resolve issues as applicable.
Utilize systems and technology to complete account management tasks and accurately document/process customer orders.
Follow all required scripts, policies, and procedures and comply with confidentiality requirements.
Escalate customer issues to the appropriate staff and management for resolution as needed.
Attend meetings and training and review all new training material to stay up-to-date on program knowledge, systems, and processes.
Candidate Qualifications
MUST be 18 years of age or older.
High school diploma or equivalent.
Excellent organizational, written, and oral communication skills.
Ability to type swiftly and accurately (20+ WPM).
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
Basic understanding of Windows operating system.
Highly reliable with the ability to maintain regular attendance and punctuality.
Ability to evaluate, troubleshoot, and follow-up on customer issues; aptitude for conflict resolution, problem-solving, and negotiation.
Customer service oriented (empathetic, responsive, patient, and conscientious).
Ability to multi-task, stay focused, and self-manage; strong team orientation and customer focus.
Ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
Excellent interpersonal skills and the ability to build relationships with your team and customers.
Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.
State or Federal work experience.
Compensation & Benefits At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect From MCI We offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: PTO and paid holidays.
Incentives & Rewards: Cash bonuses and prizes through contests.
Health Benefits: Medical, dental, and vision coverage after 60 days for full-time employees; MEC medical plans after 30 days for all employees. Benefit options vary by location.
Retirement Savings: Retirement programs where available.
Disability Insurance: Short-term disability coverage.
Life Insurance: Life insurance options.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: Focus on internal promotions and advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Casual Dress Code and a team-oriented, engaging work environment.
Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. Occasional movement and lifting up to 40 pounds may be required.
Conditions of Employment
Must be authorized to work in the country where the job is based.
Willing to submit to a Level II background and/or security investigation with fingerprint; offers contingent on results.
Willing to submit to drug screening; offers contingent on results.
Reasonable Accommodation In accordance with the ADA, MCI provides reasonable accommodations on request to qualified applicants or employees with a disability unless undue hardship would result. Contact Human Resources for accommodation requests.
Equal Opportunity Employer All aspects of employment at MCI are based on merit and qualifications. MCI maintains a work environment free from discrimination. MCI will consider qualified applicants with criminal histories as allowed by law. We do not discriminate based on age, race, color, national origin, sex, gender identity, protected veteran status, disability, or any other characteristic protected by law.
About MCI MCI helps customers take on CX and DX challenges with industry-leading solutions. We provide BPO, staff augmentation, contact center services, IT services, and related offerings across multiple brands and locations.
#J-18808-Ljbffr
Join to apply for the Remote Licensed Property & Casualty Insurance Agent role at Mass Markets
Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are hiring licensed insurance agents who are positive, persuasive, and have the drive to succeed. In this role, you will provide full life-cycle customer service and sales to assist customers in understanding their coverages and selecting the right products, services and best solutions to meet their personal financial needs.
This is an excellent opportunity for you to start your career, and with our industry-leading training, you are sure to succeed. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.
What you will do
Interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
Handle inbound and outbound contacts in a courteous, timely, and professional manner.
Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
Listen to customers, understand their needs, and resolve customer issues.
Research systems to find missing information; coordinate with other departments to resolve issues as applicable.
Utilize systems and technology to complete account management tasks and accurately document/process customer orders.
Follow all required scripts, policies, and procedures and comply with confidentiality requirements.
Escalate customer issues to the appropriate staff and management for resolution as needed.
Attend meetings and training and review all new training material to stay up-to-date on program knowledge, systems, and processes.
Candidate Qualifications
MUST be 18 years of age or older.
High school diploma or equivalent.
Excellent organizational, written, and oral communication skills.
Ability to type swiftly and accurately (20+ WPM).
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
Basic understanding of Windows operating system.
Highly reliable with the ability to maintain regular attendance and punctuality.
Ability to evaluate, troubleshoot, and follow-up on customer issues; aptitude for conflict resolution, problem-solving, and negotiation.
Customer service oriented (empathetic, responsive, patient, and conscientious).
Ability to multi-task, stay focused, and self-manage; strong team orientation and customer focus.
Ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
Excellent interpersonal skills and the ability to build relationships with your team and customers.
Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.
State or Federal work experience.
Compensation & Benefits At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect From MCI We offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: PTO and paid holidays.
Incentives & Rewards: Cash bonuses and prizes through contests.
Health Benefits: Medical, dental, and vision coverage after 60 days for full-time employees; MEC medical plans after 30 days for all employees. Benefit options vary by location.
Retirement Savings: Retirement programs where available.
Disability Insurance: Short-term disability coverage.
Life Insurance: Life insurance options.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: Focus on internal promotions and advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Casual Dress Code and a team-oriented, engaging work environment.
Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. Occasional movement and lifting up to 40 pounds may be required.
Conditions of Employment
Must be authorized to work in the country where the job is based.
Willing to submit to a Level II background and/or security investigation with fingerprint; offers contingent on results.
Willing to submit to drug screening; offers contingent on results.
Reasonable Accommodation In accordance with the ADA, MCI provides reasonable accommodations on request to qualified applicants or employees with a disability unless undue hardship would result. Contact Human Resources for accommodation requests.
Equal Opportunity Employer All aspects of employment at MCI are based on merit and qualifications. MCI maintains a work environment free from discrimination. MCI will consider qualified applicants with criminal histories as allowed by law. We do not discriminate based on age, race, color, national origin, sex, gender identity, protected veteran status, disability, or any other characteristic protected by law.
About MCI MCI helps customers take on CX and DX challenges with industry-leading solutions. We provide BPO, staff augmentation, contact center services, IT services, and related offerings across multiple brands and locations.
#J-18808-Ljbffr