Remote Licensed Property & Casualty Insurance Agent
Mass Markets, Albuquerque, New Mexico, United States
Remote Licensed Property & Casualty Insurance Agent
Mass Markets is hiring a licensed Property & Casualty Insurance Agent. This remote role provides full life-cycle customer service and sales to help customers understand their coverages and select the right products and solutions to meet their personal financial needs. Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information; coordinate with other departments to resolve issues as applicable Utilize systems and technology to complete account management tasks Accurately document and process customer orders in appropriate systems Follow all required scripts, policies, and procedures Comply with requirements surrounding confidential information and personal information Escalate customer issues to the appropriate staff and management for resolution as needed Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements Candidate Qualifications
Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words per minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevail Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience Compensation and Benefits
Starting compensation is based on experience; comprehensive benefits and incentives designed to support and reward team members Paid Time Off, holidays, and opportunities for bonuses and prizes Health Benefits: medical, dental, and vision coverage after specified periods; MEC medical plans available Retirement savings programs where available Disability Insurance, Life Insurance, and Supplemental Insurance options Career growth and internal promotion opportunities Paid training and a team-focused work environment Casual dress code Equal Opportunity Employment
At Mass Markets, we embrace differences and believe diversity benefits our employees, customers, and community. All aspects of employment are based on merit and qualifications. We are an equal opportunity employer and do not discriminate on any protected characteristic. Reasonable accommodations are available to qualified applicants with disabilities as required by law. The employer reserves the right to revise this job description at any time. This job description is not an employment contract, and either the employee or the employer may terminate employment at any time for any reason.
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Mass Markets is hiring a licensed Property & Casualty Insurance Agent. This remote role provides full life-cycle customer service and sales to help customers understand their coverages and select the right products and solutions to meet their personal financial needs. Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information; coordinate with other departments to resolve issues as applicable Utilize systems and technology to complete account management tasks Accurately document and process customer orders in appropriate systems Follow all required scripts, policies, and procedures Comply with requirements surrounding confidential information and personal information Escalate customer issues to the appropriate staff and management for resolution as needed Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements Candidate Qualifications
Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words per minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevail Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience Compensation and Benefits
Starting compensation is based on experience; comprehensive benefits and incentives designed to support and reward team members Paid Time Off, holidays, and opportunities for bonuses and prizes Health Benefits: medical, dental, and vision coverage after specified periods; MEC medical plans available Retirement savings programs where available Disability Insurance, Life Insurance, and Supplemental Insurance options Career growth and internal promotion opportunities Paid training and a team-focused work environment Casual dress code Equal Opportunity Employment
At Mass Markets, we embrace differences and believe diversity benefits our employees, customers, and community. All aspects of employment are based on merit and qualifications. We are an equal opportunity employer and do not discriminate on any protected characteristic. Reasonable accommodations are available to qualified applicants with disabilities as required by law. The employer reserves the right to revise this job description at any time. This job description is not an employment contract, and either the employee or the employer may terminate employment at any time for any reason.
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