Remote Licensed Property & Casualty Insurance Agent
MCI, Bismarck, North Dakota, United States
Overview
Remote Licensed Property & Casualty Insurance Agent at MCI. This remote, work-from-home role is full-time with compensation including hourly pay and bonus. The company provides training, benefits, and opportunities for advancement. What You’ll Do
Handle inbound and outbound contacts in a courteous, timely, and professional manner Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information; coordinate with other departments to resolve issues as applicable Utilize systems and technology to complete account management tasks Accurately document and process customer orders in appropriate systems Follow all required scripts, policies, and procedures Comply with requirements surrounding confidential information and personal information Escalate customer issues to the appropriate staff and managerial for resolution as needed Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements What We’re Looking For (Qualifications)
Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills Ability to type swiftly and accurately (20+ words per minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality Ability to evaluate, troubleshoot, and follow-up on customer issues Aptitude for conflict resolution, problem-solving, and negotiation Customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus Ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required)
One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience All MCI Locations & Miscellaneous
Must be authorized to work in the country where the job is based Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint; drug screening may be required Compensation & Benefits
Starting compensation is based on experience Paid Time Off, holidays, and other benefits vary by geography Incentives & rewards, health benefits, retirement savings, disability and life insurance, supplemental insurance, and opportunities for career growth Paid training and a casual work environment This job operates in a professional office environment; you will be largely sedentary and may need to sit/stand for long periods while using a computer and headset. Reasonable accommodations via Human Resources can be provided per ADA policies.
#J-18808-Ljbffr
Remote Licensed Property & Casualty Insurance Agent at MCI. This remote, work-from-home role is full-time with compensation including hourly pay and bonus. The company provides training, benefits, and opportunities for advancement. What You’ll Do
Handle inbound and outbound contacts in a courteous, timely, and professional manner Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information; coordinate with other departments to resolve issues as applicable Utilize systems and technology to complete account management tasks Accurately document and process customer orders in appropriate systems Follow all required scripts, policies, and procedures Comply with requirements surrounding confidential information and personal information Escalate customer issues to the appropriate staff and managerial for resolution as needed Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements What We’re Looking For (Qualifications)
Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills Ability to type swiftly and accurately (20+ words per minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality Ability to evaluate, troubleshoot, and follow-up on customer issues Aptitude for conflict resolution, problem-solving, and negotiation Customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus Ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required)
One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience All MCI Locations & Miscellaneous
Must be authorized to work in the country where the job is based Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint; drug screening may be required Compensation & Benefits
Starting compensation is based on experience Paid Time Off, holidays, and other benefits vary by geography Incentives & rewards, health benefits, retirement savings, disability and life insurance, supplemental insurance, and opportunities for career growth Paid training and a casual work environment This job operates in a professional office environment; you will be largely sedentary and may need to sit/stand for long periods while using a computer and headset. Reasonable accommodations via Human Resources can be provided per ADA policies.
#J-18808-Ljbffr