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We are seeking a customer-focused
Technical Service Representative
who combines strong technical knowledge with excellent interpersonal skills. The ideal candidate will have experience in specialty chemicals or related industries, a passion for solving technical challenges, and the ability to support customers with product applications and troubleshooting. You will play a key role in strengthening customer relationships and driving business growth through technical expertise. What will you be doing?
Customer Support:
Provide technical assistance to customers, including troubleshooting, product recommendations, and application guidance. On-Site Service:
Conduct customer visits to support product trials, installations, and performance evaluations. Product Expertise:
Act as a subject matter expert on product performance and application processes. Training & Education:
Deliver technical presentations and training sessions for customers and internal teams. Problem Resolution:
Collaborate with R&D, Quality, and Sales teams to resolve technical issues and ensure customer satisfaction. Documentation:
Prepare detailed reports on technical findings, trials, and recommendations. Market Feedback:
Gather insights on customer needs and market trends to support product development and innovation. Who are You?
Customer-Centric:
You prioritize customer success and build trust through reliable support. Analytical:
You approach technical challenges logically and make data-driven decisions. Clear Communicator:
You can explain complex technical concepts in a simple, understandable way. Collaborative:
You work effectively with cross-functional teams and external partners. Adaptable:
You thrive in a dynamic environment and can manage multiple priorities. What competencies will you need?
Technical Knowledge:
Strong understanding of specialty chemicals, formulations, and application processes. Problem-Solving Skills:
Ability to diagnose and resolve technical issues quickly and effectively. Communication Skills:
Excellent verbal and written communication for customer interactions and reporting. Project Management:
Ability to manage technical trials and service projects from start to finish. Data Analysis:
Proficiency in analyzing performance data and drawing actionable insights. Digital Literacy:
Familiarity with CRM systems, technical documentation tools, and Microsoft Office. We are Offering... Nearest Major Market:
New Haven Nearest Secondary Market:
Hartford
#J-18808-Ljbffr
Technical Service Representative
who combines strong technical knowledge with excellent interpersonal skills. The ideal candidate will have experience in specialty chemicals or related industries, a passion for solving technical challenges, and the ability to support customers with product applications and troubleshooting. You will play a key role in strengthening customer relationships and driving business growth through technical expertise. What will you be doing?
Customer Support:
Provide technical assistance to customers, including troubleshooting, product recommendations, and application guidance. On-Site Service:
Conduct customer visits to support product trials, installations, and performance evaluations. Product Expertise:
Act as a subject matter expert on product performance and application processes. Training & Education:
Deliver technical presentations and training sessions for customers and internal teams. Problem Resolution:
Collaborate with R&D, Quality, and Sales teams to resolve technical issues and ensure customer satisfaction. Documentation:
Prepare detailed reports on technical findings, trials, and recommendations. Market Feedback:
Gather insights on customer needs and market trends to support product development and innovation. Who are You?
Customer-Centric:
You prioritize customer success and build trust through reliable support. Analytical:
You approach technical challenges logically and make data-driven decisions. Clear Communicator:
You can explain complex technical concepts in a simple, understandable way. Collaborative:
You work effectively with cross-functional teams and external partners. Adaptable:
You thrive in a dynamic environment and can manage multiple priorities. What competencies will you need?
Technical Knowledge:
Strong understanding of specialty chemicals, formulations, and application processes. Problem-Solving Skills:
Ability to diagnose and resolve technical issues quickly and effectively. Communication Skills:
Excellent verbal and written communication for customer interactions and reporting. Project Management:
Ability to manage technical trials and service projects from start to finish. Data Analysis:
Proficiency in analyzing performance data and drawing actionable insights. Digital Literacy:
Familiarity with CRM systems, technical documentation tools, and Microsoft Office. We are Offering... Nearest Major Market:
New Haven Nearest Secondary Market:
Hartford
#J-18808-Ljbffr