Bilingual Call Center Representative (Fluent in Spanish & English)
MassMarkets, Tampa, FL, United States
Bilingual Call Center Representative (Fluent in Spanish & English)
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Location: Tampa, FL
Position Overview We are looking for bilingual call center representatives to support inbound customer service, help desk, technical support, and back‑office processing for commercial and public sector positions. In this entry‑level role you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries. Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable. Compensation is commensurate with experience; on‑job paid training is provided.
Position Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner
Listen to customers, understand their needs, and resolve customer issues
Research systems to find missing information and coordinate with other departments to resolve issues
Follow the processes of the client program and perform all tasks in a courteous and professional manner
Utilize systems and technology to complete account management tasks
Accurately document and process customer claims in appropriate systems
Follow all required scripts, policies, and procedures
Utilize knowledge base and training to accurately answer customer questions
Comply with requirements surrounding confidential and personal information
Appropriately elevate customer issues to the managerial team as needed
Ensure first‑call resolution through problem solving and effective call handling
Attend meetings and training and review all new training material to stay up‑to‑date on program knowledge, systems, and processes
Adhere to all attendance and work schedule requirements
Candidate Qualifications WONDER IF YOU ARE A GOOD FIT?
Ideal candidates are highly motivated, energetic, and dedicated. Below are the required qualifications.
Required
Must be 18 years of age or older
High school diploma or equivalent
Experience with data‑entry utilizing a computer
The ability to read and speak English fluently
Have a wired, high‑speed internet connection (download speed of 20Mbps+)
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words per minute)
Ability to work regular scheduled shifts within our hours of operation, including the training period
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Familiarity with computer and Windows PC applications, and the ability to learn new complex applications
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow up on customer issues
An aptitude for conflict resolution, problem solving, and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi‑task, stay focused, and self‑manage
Strong team orientation and customer focus
The ability to thrive in a fast‑paced environment where change and ambiguity are prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment
State or Federal work experience
Conditions of Employment All MCI Locations
Must be authorized to work in the country where the job is based.
Must be willing to submit a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation Details Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
Benefits
Paid Time Off: Earn PTO and paid holidays.
Incentives & Rewards: Participate in contests that include cash bonuses and prizes.
Health Benefits: Full‑time employees eligible for comprehensive medical, dental, and vision coverage after 60 days of employment; all employees have access to MEC medical plans after 30 days.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short‑term disability coverage.
Life Insurance: Access life insurance options.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: Focus on internal promotions and significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team‑oriented culture.
Casual Dress Code: Be comfortable while you work.
Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks, reach in any direction, and move objects up to forty (40) pounds.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship.
Diversity and Equality At MCI, we embrace differences and believe diversity benefits our employees, company, customers, and community. MCI maintains a work environment free from discrimination. All employees are responsible for fulfilling MCI’s commitment to a diverse and equal‑opportunity work environment.
About MCI MCI helps customers take on their CX and DX challenges differently, creating industry‑leading solutions. MCI assists companies with business process outsourcing, staff augmentation, contact center services, and IT services. MCI has ten business process outsourcing facilities across the United States, Canada, and overseas.
Disclaimer The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all‑inclusive list of duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Customer Service
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Location: Tampa, FL
Position Overview We are looking for bilingual call center representatives to support inbound customer service, help desk, technical support, and back‑office processing for commercial and public sector positions. In this entry‑level role you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries. Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable. Compensation is commensurate with experience; on‑job paid training is provided.
Position Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner
Listen to customers, understand their needs, and resolve customer issues
Research systems to find missing information and coordinate with other departments to resolve issues
Follow the processes of the client program and perform all tasks in a courteous and professional manner
Utilize systems and technology to complete account management tasks
Accurately document and process customer claims in appropriate systems
Follow all required scripts, policies, and procedures
Utilize knowledge base and training to accurately answer customer questions
Comply with requirements surrounding confidential and personal information
Appropriately elevate customer issues to the managerial team as needed
Ensure first‑call resolution through problem solving and effective call handling
Attend meetings and training and review all new training material to stay up‑to‑date on program knowledge, systems, and processes
Adhere to all attendance and work schedule requirements
Candidate Qualifications WONDER IF YOU ARE A GOOD FIT?
Ideal candidates are highly motivated, energetic, and dedicated. Below are the required qualifications.
Required
Must be 18 years of age or older
High school diploma or equivalent
Experience with data‑entry utilizing a computer
The ability to read and speak English fluently
Have a wired, high‑speed internet connection (download speed of 20Mbps+)
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words per minute)
Ability to work regular scheduled shifts within our hours of operation, including the training period
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Familiarity with computer and Windows PC applications, and the ability to learn new complex applications
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow up on customer issues
An aptitude for conflict resolution, problem solving, and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi‑task, stay focused, and self‑manage
Strong team orientation and customer focus
The ability to thrive in a fast‑paced environment where change and ambiguity are prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment
State or Federal work experience
Conditions of Employment All MCI Locations
Must be authorized to work in the country where the job is based.
Must be willing to submit a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation Details Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
Benefits
Paid Time Off: Earn PTO and paid holidays.
Incentives & Rewards: Participate in contests that include cash bonuses and prizes.
Health Benefits: Full‑time employees eligible for comprehensive medical, dental, and vision coverage after 60 days of employment; all employees have access to MEC medical plans after 30 days.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short‑term disability coverage.
Life Insurance: Access life insurance options.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: Focus on internal promotions and significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team‑oriented culture.
Casual Dress Code: Be comfortable while you work.
Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks, reach in any direction, and move objects up to forty (40) pounds.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship.
Diversity and Equality At MCI, we embrace differences and believe diversity benefits our employees, company, customers, and community. MCI maintains a work environment free from discrimination. All employees are responsible for fulfilling MCI’s commitment to a diverse and equal‑opportunity work environment.
About MCI MCI helps customers take on their CX and DX challenges differently, creating industry‑leading solutions. MCI assists companies with business process outsourcing, staff augmentation, contact center services, and IT services. MCI has ten business process outsourcing facilities across the United States, Canada, and overseas.
Disclaimer The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all‑inclusive list of duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Customer Service
#J-18808-Ljbffr