Director of Case Management

Job DescriptionJob DescriptionDirector of Case ManagementLocation: Renton or Tacoma, WA (Hybrid Flexibility)Compensation: $100,000–$125,000 DOE + Quarterly Incentive BonusesBenefits: Fully covered Medical & Dental, Free Parking, 4 Weeks PTOEmployment Type: Full-Time | Onsite/HybridAbout the FirmWe are a leading, client‑focused Personal Injury law firm with offices in Renton and Tacoma. Our team is dedicated to delivering exceptional service, compassionate support, and outstanding results for injured clients throughout Washington. As we continue to grow, we are seeking a seasoned and proactive Director of Case Management to lead our Case Manager team and drive excellence across our pre‑litigation operations.Position OverviewThe Director of Case Management will oversee the firm’s Case Manager team, ensure high-quality handling of all pre‑litigation files, and support the efficient progression of cases toward settlement. This leadership role requires strong people management skills, personal injury expertise, and the ability to troubleshoot complex or stalled cases. The ideal candidate is a confident leader, an excellent communicator, and a strategic problem solver who thrives in a fast‑paced environment.Key ResponsibilitiesLead, mentor, and supervise the Case Manager team across both office locations.Oversee the firm’s pre‑litigation case inventory, ensuring timely and accurate case handling.Serve as a resource for complex or challenging cases, offering guidance and strategic direction.Monitor team performance, productivity, and adherence to firm processes and best practices.Collaborate with attorneys and support staff to move files efficiently through the settlement pipeline.Develop and implement operational improvements to enhance workflow, client service, and case outcomes.Assist in training, onboarding, and ongoing professional development of Case Managers.Maintain a strong understanding of personal injury procedures, client communication standards, and medical treatment timelines.Ensure consistent, high-quality documentation and communication across all active files.What We OfferCompetitive base salary: $100,000–$125,000 DOELucrative Quarterly incentive bonusesFully covered Medical & Dental insurance4 weeks PTOFree parkingTo submit your resume confidentially please send to Sam(dot)Sheehan(at)RobertHalf(dot)(com)7+ YOE in Personal Injury Case Management requiredStrong knowledge of personal injury claims processes, medical records review, demand preparation, and settlement negotiation workflows.Experience using FileVine preferred but not required2+ years of supervisory or team leadership experience.Ability to work on a hybrid basis in Renton or Tacoma