Commercial Card Strategic Product Manager
Firsthorizon, Birmingham, Alabama, United States, 35275
Commercial Card Strategic Product Manager
Job Category:
Banking
Requisition Number:
COMME015564
Posted : January 12, 2026
Full-Time
Locations
International Park, 2000 International Park Dr, Birmingham, AL 35243, USA
International Park, 2000 International Park Dr, Birmingham, AL 35243, USA
4725 Piedmont Row Dr, Charlotte, NC 28210, USA
4725 Piedmont Row Dr, Charlotte, NC 28210, USA
Main Office-Memphis, 165 Madison Ave, Memphis, TN 38103, USA
Main Office-Memphis, 165 Madison Ave, Memphis, TN 38103, USA
Miami Lakes, 5901 Miami Lakes Dr E, Miami Lakes, FL 33014, USA
Miami Lakes, 5901 Miami Lakes Dr E, Miami Lakes, FL 33014, USA
Downtown Fort Worth, 2821 W 7th St Ste 450, Fort Worth, TX 76107, USA
Downtown Fort Worth, 2821 W 7th St Ste 450, Fort Worth, TX 76107, USA
Downtown Orlando, 60 N Court Ave, Orlando, FL 32801, USA
Downtown Orlando, 60 N Court Ave, Orlando, FL 32801, USA
Location:
On site at location listed in job posting.
Schedule:
Monday through Friday, 9:00am to 5:00PM
SUMMARY The Commercial Card Strategic Project Manager manages strategic initiatives and projects related to the overall success of the Commercial Card team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Partner with Commercial Card Director, Product Manager and Client Experience Manager for special projects
Manage infrastructure improvements and workflow efficiencies
Lead projects, mentor and coach teams for new functionality, releases and testing related to new Commercial Card initiatives
Support initiatives to assess and improve the client experience with responsibilities including customer journey mapping, pain point identification and overall operational process improvement
Represent Commercial Card in the broader departmental or enterprise projects and initiatives
Establish a partnership and rapport with Commercial Card vendors to develop and test new enhancements and product functionality
Build and maintain process and procedures related to implementations and support to ensure a quality onboarding experience, appropriate controls and oversight
Maintain a high-level understanding and possess the ability to navigate across the bank’s internal and customer facing systems
Partner with TM Sales, TM Risk Management, Credit and others FH departments to document workflow, define/re-engineer the service delivery process with a focus on simplicity and ease of doing business; establish key SLAs and metrics to measure success
Evaluate/enhance/maintain client implementation and support documentation; create workflow tools to improve and automate the implementation process
Possess and demonstrate a high level of professionalism and communicate in a clear, and concise manner
Other duties as assigned
SUPERVISORY RESPONSIBILITIES QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Bachelor’s degree in Business, Finance, Economics, Accounting, or related field
5 years of Commercial Card experience required
Previous product management, implementation or project management experience required
Strong problem solving through ability to analyze qualitative, operational & financial data
Strong interpersonal, influencing and relationship building skills; must demonstrate the ability to work cross functionally with a variety of different personality types
Ability to concisely and effectively communicate with management
High degree of adaptability & intellectual curiosity
Thorough knowledge of Commercial Card, treasury management products, functions, support systems and related policies, procedures and regulatory issues
Demonstrate initiative and innovation to resolve issues rapidly, able to influence others and committed to make changes as necessary
Excellent written and verbal communication skills a must; candidate should be able to manage internal and external relationships effectively with the ability to articulate complex solutions to all stakeholders
Strong planning, project organization skills and attention to detail
COMPUTER AND OFFICE EQUIPMENT SKILLS Microsoft Office Suite
CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc) Certified Purchasing Card Professional (CPCP), Certified Cash Manager (CCM) or Certified Treasury Professional (CTP) or Project Management Professional (PMP) preferred
About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com .
Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Banking
Requisition Number:
COMME015564
Posted : January 12, 2026
Full-Time
Locations
International Park, 2000 International Park Dr, Birmingham, AL 35243, USA
International Park, 2000 International Park Dr, Birmingham, AL 35243, USA
4725 Piedmont Row Dr, Charlotte, NC 28210, USA
4725 Piedmont Row Dr, Charlotte, NC 28210, USA
Main Office-Memphis, 165 Madison Ave, Memphis, TN 38103, USA
Main Office-Memphis, 165 Madison Ave, Memphis, TN 38103, USA
Miami Lakes, 5901 Miami Lakes Dr E, Miami Lakes, FL 33014, USA
Miami Lakes, 5901 Miami Lakes Dr E, Miami Lakes, FL 33014, USA
Downtown Fort Worth, 2821 W 7th St Ste 450, Fort Worth, TX 76107, USA
Downtown Fort Worth, 2821 W 7th St Ste 450, Fort Worth, TX 76107, USA
Downtown Orlando, 60 N Court Ave, Orlando, FL 32801, USA
Downtown Orlando, 60 N Court Ave, Orlando, FL 32801, USA
Location:
On site at location listed in job posting.
Schedule:
Monday through Friday, 9:00am to 5:00PM
SUMMARY The Commercial Card Strategic Project Manager manages strategic initiatives and projects related to the overall success of the Commercial Card team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Partner with Commercial Card Director, Product Manager and Client Experience Manager for special projects
Manage infrastructure improvements and workflow efficiencies
Lead projects, mentor and coach teams for new functionality, releases and testing related to new Commercial Card initiatives
Support initiatives to assess and improve the client experience with responsibilities including customer journey mapping, pain point identification and overall operational process improvement
Represent Commercial Card in the broader departmental or enterprise projects and initiatives
Establish a partnership and rapport with Commercial Card vendors to develop and test new enhancements and product functionality
Build and maintain process and procedures related to implementations and support to ensure a quality onboarding experience, appropriate controls and oversight
Maintain a high-level understanding and possess the ability to navigate across the bank’s internal and customer facing systems
Partner with TM Sales, TM Risk Management, Credit and others FH departments to document workflow, define/re-engineer the service delivery process with a focus on simplicity and ease of doing business; establish key SLAs and metrics to measure success
Evaluate/enhance/maintain client implementation and support documentation; create workflow tools to improve and automate the implementation process
Possess and demonstrate a high level of professionalism and communicate in a clear, and concise manner
Other duties as assigned
SUPERVISORY RESPONSIBILITIES QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Bachelor’s degree in Business, Finance, Economics, Accounting, or related field
5 years of Commercial Card experience required
Previous product management, implementation or project management experience required
Strong problem solving through ability to analyze qualitative, operational & financial data
Strong interpersonal, influencing and relationship building skills; must demonstrate the ability to work cross functionally with a variety of different personality types
Ability to concisely and effectively communicate with management
High degree of adaptability & intellectual curiosity
Thorough knowledge of Commercial Card, treasury management products, functions, support systems and related policies, procedures and regulatory issues
Demonstrate initiative and innovation to resolve issues rapidly, able to influence others and committed to make changes as necessary
Excellent written and verbal communication skills a must; candidate should be able to manage internal and external relationships effectively with the ability to articulate complex solutions to all stakeholders
Strong planning, project organization skills and attention to detail
COMPUTER AND OFFICE EQUIPMENT SKILLS Microsoft Office Suite
CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc) Certified Purchasing Card Professional (CPCP), Certified Cash Manager (CCM) or Certified Treasury Professional (CTP) or Project Management Professional (PMP) preferred
About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com .
Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr