Direct Staffing Inc
Social Media Engagement Agent
Direct Staffing Inc, Northville, Michigan, United States, 48167
Seed Staffing is working with a hot client in Downtown Northville supporting a social media program.
Job Description Job Description
Responsible for social media customer service on Twitter and Facebook pages as well as other social platforms. To be successful you must have a passion for customer service and written communications. In addition to these duties, the Team Lead will be responsible for quality control of responses, team training and development, analytics/reporting and timesheet approval.
Responsibilities Effectively and accurately engage with customer service inquiries via social media
Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required
Provide exceptional service to all internal and external customers
Adhere and contribute to defining processes that produce best-in-class social consumer engagement experiences, focusing on constant improvement and a value-based approach
Utilize correct tools to efficiently manage a number of often concurrent activities
Provide thought leadership and insights to improving the process of reaching customers
Ability to explore creative ways to successfully drive customer engagement which will lead to improved customer satisfaction
Qualifications Required Skills/Experience
3+ years’ experience in retail or sales related profession
High-level knowledge with social platforms
Computer navigation and typing proficiency
Strong reading comprehension and written communication skills
Automotive industry experience preferred
Extensive expertise and knowledge of specific industry and job-related experience in lieu of educational requirements
Position related experience 1+ year’s experience with social platforms (forums, Facebook, twitter etc.) at a personal/professional level
Required Education/Training/Certifications/Licenses
Requires a Bachelor’s Degree
Additional Information This is a contract position with an open ended contract. Benefits include, Medical, Dental, 401K, PTO, Paid Holidays.
All candidates will successfully complete the required Drug Testing and Background Checks prior to the supplier confirming the acceptance of the assignment.
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Job Description Job Description
Responsible for social media customer service on Twitter and Facebook pages as well as other social platforms. To be successful you must have a passion for customer service and written communications. In addition to these duties, the Team Lead will be responsible for quality control of responses, team training and development, analytics/reporting and timesheet approval.
Responsibilities Effectively and accurately engage with customer service inquiries via social media
Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required
Provide exceptional service to all internal and external customers
Adhere and contribute to defining processes that produce best-in-class social consumer engagement experiences, focusing on constant improvement and a value-based approach
Utilize correct tools to efficiently manage a number of often concurrent activities
Provide thought leadership and insights to improving the process of reaching customers
Ability to explore creative ways to successfully drive customer engagement which will lead to improved customer satisfaction
Qualifications Required Skills/Experience
3+ years’ experience in retail or sales related profession
High-level knowledge with social platforms
Computer navigation and typing proficiency
Strong reading comprehension and written communication skills
Automotive industry experience preferred
Extensive expertise and knowledge of specific industry and job-related experience in lieu of educational requirements
Position related experience 1+ year’s experience with social platforms (forums, Facebook, twitter etc.) at a personal/professional level
Required Education/Training/Certifications/Licenses
Requires a Bachelor’s Degree
Additional Information This is a contract position with an open ended contract. Benefits include, Medical, Dental, 401K, PTO, Paid Holidays.
All candidates will successfully complete the required Drug Testing and Background Checks prior to the supplier confirming the acceptance of the assignment.
#J-18808-Ljbffr