Direct Staffing Inc
Social Media Engagement Specialist
Direct Staffing Inc, Northville, Michigan, United States, 48167
Come work for a great company in a cool tech environment in Downtown Northville!
Job Description Responsible for social media customer service on Twitter and Facebook pages as well as other social platforms.
To be successful you must have a passion for customer service and written communications.
Responsibilities
Effectively and accurately engage with customer service inquiries via social media
Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required
Provide exceptional service to all internal and external customers
Adhere and contribute to defining processes that produce best-in-class social consumer engagement experiences, focusing on constant improvement and a value-based approach
Utilize correct tools to efficiently manage a number of often concurrent activities
Provide thought leadership and insights to improving the process of reaching customers
Ability to explore creative ways to successfully drive customer engagement which will lead to improved customer satisfaction
Qualifications
3+ years’ experience in retail or sales related profession
High-level knowledge with social platforms
Computer navigation and typing proficiency
Strong reading comprehension and written communication skills
Automotive industry experience preferred
Extensive expertise and knowledge of specific industry and job-related experience in lieu of educational requirements
Position related experience 1+ years experience with social platforms (forums, Facebook, twitter etc.) at a personal/professional level
Education
Requires a Bachelor’s Degree
Additional Information This position supports a social media channel for a fortune 500 company!
All your information will be kept confidential according to EEO guidelines. All candidates will successfully complete the required Drug Testing and Background Checks prior to the supplier confirming the acceptance of the assignment.
#J-18808-Ljbffr
Job Description Responsible for social media customer service on Twitter and Facebook pages as well as other social platforms.
To be successful you must have a passion for customer service and written communications.
Responsibilities
Effectively and accurately engage with customer service inquiries via social media
Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required
Provide exceptional service to all internal and external customers
Adhere and contribute to defining processes that produce best-in-class social consumer engagement experiences, focusing on constant improvement and a value-based approach
Utilize correct tools to efficiently manage a number of often concurrent activities
Provide thought leadership and insights to improving the process of reaching customers
Ability to explore creative ways to successfully drive customer engagement which will lead to improved customer satisfaction
Qualifications
3+ years’ experience in retail or sales related profession
High-level knowledge with social platforms
Computer navigation and typing proficiency
Strong reading comprehension and written communication skills
Automotive industry experience preferred
Extensive expertise and knowledge of specific industry and job-related experience in lieu of educational requirements
Position related experience 1+ years experience with social platforms (forums, Facebook, twitter etc.) at a personal/professional level
Education
Requires a Bachelor’s Degree
Additional Information This position supports a social media channel for a fortune 500 company!
All your information will be kept confidential according to EEO guidelines. All candidates will successfully complete the required Drug Testing and Background Checks prior to the supplier confirming the acceptance of the assignment.
#J-18808-Ljbffr