Social Media Engagement Specialist- Bilingual French

Full-time

Company Description
Seed Staffing is working with a hot client in Downtown Northville.

Job Description
Responsible for social media customer service on Twitter and Facebook pages as well as other social platforms for an Automotive Manufacturer. To be successful you must have a passion for customer service and written communications in French.

Responsibilities

Effectively and accurately engage with customer service inquiries via social media

Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required

Provide exceptional service to all internal and external customers

Adhere and contribute to defining processes that produce best‑in‑class social consumer engagement experiences, focusing on constant improvement and a value‑based approach

Utilize correct tools to efficiently manage a number of often concurrent activities

Provide thought leadership and insights to improving the process of reaching customers

Ability to explore creative ways to successfully drive customer engagement which will lead to improved customer satisfaction

Qualifications

Bilingual in French/English both reading and writing. 3+ years’ experience in retail or sales related profession

High‑level knowledge with social platforms

3+ years’ experience in retail or sales related profession

Strong reading comprehension and written communication skills

Automotive industry experience preferred

Extensive expertise and knowledge of specific industry and job‑related experience in lieu of educational requirements

Position related experience 1+ years experience with social platforms (forums, Facebook, twitter etc.) at a personal/professional level

Requires a Bachelor’s Degree

Additional Information
This is an open ended contract position located in Northville, MI.

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