Associate Director of Sales Operations
UCLA Outpatient Clinics, Los Angeles, California, United States, 90079
Description
Lead strategic direction for Medicare Advantage Sales Operations with leadership and oversight responsibility for sales call center, broker support services, training and development, and technology enablement. Own organizational accountability for CMS compliance, audit readiness, and regulatory monitoring across all operations.
You will:
Develop and maintain comprehensive CMS compliance frameworks, policies, and procedures aligned with regulatory requirements
Direct oversight and management of sales call center operations to achieve service level targets (80% answered in 20 seconds)
Develop annual call center staffing strategy to support sales forecast, including capabilities, training, CMS test calls, and compliance oversight
Coordinate annual CMS audits, delegated entity oversight reviews, and compliance monitoring across distribution channels
Oversee broker support team resources and commission accuracy with timely payments meeting CMS compliance standards
Own Salesforce platform and all related sales tools including broker portal, marketing tools, and lead distribution
Manage annual broker certification programs and online compliance-focused training modules
Salary Range $128,500-$298,100/annually
Schedule The standard schedule is Monday - Friday, 8:00am - 5:00pm, including occasional weekend and holiday may be required. The Annual Enrollment Period (AEP) runs from October 1 to December 7, and the peak season extends from October 1 to March 31, during which varied scheduling may apply.
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You will:
Develop and maintain comprehensive CMS compliance frameworks, policies, and procedures aligned with regulatory requirements
Direct oversight and management of sales call center operations to achieve service level targets (80% answered in 20 seconds)
Develop annual call center staffing strategy to support sales forecast, including capabilities, training, CMS test calls, and compliance oversight
Coordinate annual CMS audits, delegated entity oversight reviews, and compliance monitoring across distribution channels
Oversee broker support team resources and commission accuracy with timely payments meeting CMS compliance standards
Own Salesforce platform and all related sales tools including broker portal, marketing tools, and lead distribution
Manage annual broker certification programs and online compliance-focused training modules
Salary Range $128,500-$298,100/annually
Schedule The standard schedule is Monday - Friday, 8:00am - 5:00pm, including occasional weekend and holiday may be required. The Annual Enrollment Period (AEP) runs from October 1 to December 7, and the peak season extends from October 1 to March 31, during which varied scheduling may apply.
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