Commercial Lines Account Manager
Stone Hendricks Group, Southfield, Michigan, United States, 48076
This Southfield-based independent agency has specialized in construction-forward commercial insurance and bonding since the 1940s. With licensing in 40+ states and experience placing bonds internationally, the firm serves as a strategic partner to contractors, environmental trades, and developers seeking end-to-end coverage, including risk management consulting.
Position Overview As a Commercial Lines Account Manager, you’ll be the go-to advisor for construction and contracting clients—owning everything from policy servicing and renewals to certificates and client education. You’ll work alongside producers but have full ownership of client workflow and carrier coordination. This is a high-touch, low-drama team that values clarity, speed, and subject matter strength.
Key Responsibilities
Manage a book of commercial contractor/trade accounts end-to-end
Handle all service requests: policy changes, billing questions, audits, and endorsements
Prepare new business/renewal applications for marketing
Process certificate requests with correct contract endorsements
Maintain renewal calendars, gather exposure details, order loss runs
Collaborate with producers and underwriters to deliver clean submissions
Deliver clear, client-friendly communication in a fast-paced setting
Must-Have Qualifications
Active Michigan P&C license
3–8+ years in Commercial Lines Account Management (independent agency or broker)
Experience with construction/trade contractor clients
Strong understanding of COIs, blanket endorsements, additional insureds, waiver of subrogation, etc.
Proficient with certificates, audits, renewals, loss runs
Strong client communication and workflow ownership
Nice-to-Have Qualifications
Experience with umbrella layering, E&S placements, or pollution coverages
CISR, CPIA, CPCU designations (preferred but not required)
Familiarity with Vertafore / AMS360
Ideal Candidate Profile
Service-first mindset with sharp attention to detail
Calm and responsive in client interactions
Enjoys construction as a vertical and understands the nuances of contractor insurance
Values work-life balance, autonomy, and team collaboration
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Position Overview As a Commercial Lines Account Manager, you’ll be the go-to advisor for construction and contracting clients—owning everything from policy servicing and renewals to certificates and client education. You’ll work alongside producers but have full ownership of client workflow and carrier coordination. This is a high-touch, low-drama team that values clarity, speed, and subject matter strength.
Key Responsibilities
Manage a book of commercial contractor/trade accounts end-to-end
Handle all service requests: policy changes, billing questions, audits, and endorsements
Prepare new business/renewal applications for marketing
Process certificate requests with correct contract endorsements
Maintain renewal calendars, gather exposure details, order loss runs
Collaborate with producers and underwriters to deliver clean submissions
Deliver clear, client-friendly communication in a fast-paced setting
Must-Have Qualifications
Active Michigan P&C license
3–8+ years in Commercial Lines Account Management (independent agency or broker)
Experience with construction/trade contractor clients
Strong understanding of COIs, blanket endorsements, additional insureds, waiver of subrogation, etc.
Proficient with certificates, audits, renewals, loss runs
Strong client communication and workflow ownership
Nice-to-Have Qualifications
Experience with umbrella layering, E&S placements, or pollution coverages
CISR, CPIA, CPCU designations (preferred but not required)
Familiarity with Vertafore / AMS360
Ideal Candidate Profile
Service-first mindset with sharp attention to detail
Calm and responsive in client interactions
Enjoys construction as a vertical and understands the nuances of contractor insurance
Values work-life balance, autonomy, and team collaboration
#J-18808-Ljbffr