Benjamin Franklin Plumbing, LLC
Customer Service Representative
Benjamin Franklin Plumbing, LLC, Chapel Hill, North Carolina, United States, 27517
Benefits
401(k)
401(k) matching
Health insurance
Opportunity for advancement
Paid time off
Training & development
Are you organized, self-motivated, and energized by helping people? We’re looking for a Customer Service Representative who enjoys building trust with clients and taking ownership of every customer interaction. This role is ideal for someone who loves answering and making calls, scheduling appointments, assisting with dispatching, and managing office operations.
Key Responsibilities
Book every possible lead and maintain a full schedule
Confidently handle outbound calls and follow up on missed leads
Assist with supervision and dispatching of scheduled service and maintenance calls
Organize office processes to improve efficiency and ensure materials are ready for daily operations
Send invoices and follow up on payments
Log calls, quotes, and reasons for won or lost bids
Notify clients in advance if a plumber will not arrive on time and reschedule appointments as needed
Coordinate permits and inspections
Collect data on call volume, jobs completed, jobs quoted, and other customer activity
Manage job board, inventory, and employee data for proper job costing
Make every effort to maximize productivity and revenue through effective call scheduling
Reply to emails and incoming calls promptly
Take personal ownership of calls and turn them into appointments
What We’re Looking For
Excellent communication skills and natural empathy
Detail-oriented, self-motivated, and customer-focused
Professional, dependable, and reliable
Willingness to learn and follow company standards
Strong multitasking and organizational skills
Comfortable using computer systems, scheduling software, and job management tools
Excited by uncapped earning potential
ServiceTitan experience preferred
Dispatching experience preferred
Full-Time
In Office
Weekdays, Monday–Friday, 8:00 AM–4:30 PM
Why You’ll Love This Role This is your opportunity to be the voice of the company, ensure smooth operations, and deliver exceptional service that leaves a lasting impression on every customer. You’ll have autonomy in your role, the support of a strong team, and the chance to grow with a company that values professionalism, dedication, and results.
Compensation: $18.00 - $22.00 per hour
Join the Benjamin Franklin Plumbing Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.
#J-18808-Ljbffr
401(k)
401(k) matching
Health insurance
Opportunity for advancement
Paid time off
Training & development
Are you organized, self-motivated, and energized by helping people? We’re looking for a Customer Service Representative who enjoys building trust with clients and taking ownership of every customer interaction. This role is ideal for someone who loves answering and making calls, scheduling appointments, assisting with dispatching, and managing office operations.
Key Responsibilities
Book every possible lead and maintain a full schedule
Confidently handle outbound calls and follow up on missed leads
Assist with supervision and dispatching of scheduled service and maintenance calls
Organize office processes to improve efficiency and ensure materials are ready for daily operations
Send invoices and follow up on payments
Log calls, quotes, and reasons for won or lost bids
Notify clients in advance if a plumber will not arrive on time and reschedule appointments as needed
Coordinate permits and inspections
Collect data on call volume, jobs completed, jobs quoted, and other customer activity
Manage job board, inventory, and employee data for proper job costing
Make every effort to maximize productivity and revenue through effective call scheduling
Reply to emails and incoming calls promptly
Take personal ownership of calls and turn them into appointments
What We’re Looking For
Excellent communication skills and natural empathy
Detail-oriented, self-motivated, and customer-focused
Professional, dependable, and reliable
Willingness to learn and follow company standards
Strong multitasking and organizational skills
Comfortable using computer systems, scheduling software, and job management tools
Excited by uncapped earning potential
ServiceTitan experience preferred
Dispatching experience preferred
Full-Time
In Office
Weekdays, Monday–Friday, 8:00 AM–4:30 PM
Why You’ll Love This Role This is your opportunity to be the voice of the company, ensure smooth operations, and deliver exceptional service that leaves a lasting impression on every customer. You’ll have autonomy in your role, the support of a strong team, and the chance to grow with a company that values professionalism, dedication, and results.
Compensation: $18.00 - $22.00 per hour
Join the Benjamin Franklin Plumbing Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.
#J-18808-Ljbffr