Benjamin Franklin Plumbing
Customer Service Representative
Benjamin Franklin Plumbing, Durham, North Carolina, United States, 27701
Customer Service Representative
Are you organized, self-motivated, and energized by helping people? We're looking for a Customer Service Representative who enjoys building trust with clients and taking ownership of every customer interaction. This role is ideal for someone who loves answering and making calls, scheduling appointments, assisting with dispatching, and managing office operations. Key Responsibilities Book every possible lead and maintain a full schedule Confidently handle outbound calls and follow up on missed leads Assist with supervision and dispatching of scheduled service and maintenance calls Organize office processes to improve efficiency and ensure materials are ready for daily operations Send invoices and follow up on payments Log calls, quotes, and reasons for won or lost bids Notify clients in advance if a plumber will not arrive on time and reschedule appointments as needed Coordinate permits and inspections Collect data on call volume, jobs completed, jobs quoted, and other customer activity Manage job board, inventory, and employee data for proper job costing Make every effort to maximize productivity and revenue through effective call scheduling Reply to emails and incoming calls promptly Take personal ownership of calls and turn them into appointments What We're Looking For Excellent communication skills and natural empathy Detail-oriented, self-motivated, and customer-focused Professional, dependable, and reliable Willingness to learn and follow company standards Strong multitasking and organizational skills Comfortable using computer systems, scheduling software, and job management tools Excited by uncapped earning potential ServiceTitan experience preferred Dispatching experience preferred Full-Time
In Office
Weekdays, MondayFriday, 8:00 AM4:30 PM Why You'll Love This Role
This is your opportunity to be the voice of the company, ensure smooth operations, and deliver exceptional service that leaves a lasting impression on every customer. You'll have autonomy in your role, the support of a strong team, and the chance to grow with a company that values professionalism, dedication, and results. Compensation: $18.00 - $22.00 per hour Benefits 401(k) matching 401(k) Health insurance Opportunity for advancement Paid time off Training & development Join the Benjamin Franklin Plumbing Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first. Pay
We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
Flexibility
We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path
We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Are you organized, self-motivated, and energized by helping people? We're looking for a Customer Service Representative who enjoys building trust with clients and taking ownership of every customer interaction. This role is ideal for someone who loves answering and making calls, scheduling appointments, assisting with dispatching, and managing office operations. Key Responsibilities Book every possible lead and maintain a full schedule Confidently handle outbound calls and follow up on missed leads Assist with supervision and dispatching of scheduled service and maintenance calls Organize office processes to improve efficiency and ensure materials are ready for daily operations Send invoices and follow up on payments Log calls, quotes, and reasons for won or lost bids Notify clients in advance if a plumber will not arrive on time and reschedule appointments as needed Coordinate permits and inspections Collect data on call volume, jobs completed, jobs quoted, and other customer activity Manage job board, inventory, and employee data for proper job costing Make every effort to maximize productivity and revenue through effective call scheduling Reply to emails and incoming calls promptly Take personal ownership of calls and turn them into appointments What We're Looking For Excellent communication skills and natural empathy Detail-oriented, self-motivated, and customer-focused Professional, dependable, and reliable Willingness to learn and follow company standards Strong multitasking and organizational skills Comfortable using computer systems, scheduling software, and job management tools Excited by uncapped earning potential ServiceTitan experience preferred Dispatching experience preferred Full-Time
In Office
Weekdays, MondayFriday, 8:00 AM4:30 PM Why You'll Love This Role
This is your opportunity to be the voice of the company, ensure smooth operations, and deliver exceptional service that leaves a lasting impression on every customer. You'll have autonomy in your role, the support of a strong team, and the chance to grow with a company that values professionalism, dedication, and results. Compensation: $18.00 - $22.00 per hour Benefits 401(k) matching 401(k) Health insurance Opportunity for advancement Paid time off Training & development Join the Benjamin Franklin Plumbing Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first. Pay
We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
Flexibility
We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path
We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!