Customer Service Representative - Greensboro
Saf-Gard Safety Shoe Company, Greensboro, North Carolina, us, 27497
Wow - are we experiencing some awesome growth! As a result, we are looking for an EXCEPTIONAL customer service rep!
Do you enjoy working with the public? Then please contact us! Saf-Gard and SR Max are excited for this year - we are expanding our Customer Care Team and looking for qualified candidates to join our customer-centric organization.
You will be responsible for helping customers by providing product and service information and resolving technical issues.
Scheduled Hours Monday- Friday 10:30a - 8p (In office) (off one day)
Saturday 8a-2p or 2p-8p (hybrid)
We do ask that all of our new customer service reps also be available to work "traditional" hours as well. But, the primary schedule is listed above.
Responsibilities
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Qualifications
BILINGUAL IS PREFERRED ( SPANISH)
Previous experience in customer service, sales, or other related fields
Call Center experiance is preferable
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Excellent ability to work on your own and with a group with extreme responsibility
If you are looking for a fun, fast-paced, team environment, then SR Max may be the company for you! We offer competitive base pay and paid benefits for eligible employees.
#J-18808-Ljbffr
Do you enjoy working with the public? Then please contact us! Saf-Gard and SR Max are excited for this year - we are expanding our Customer Care Team and looking for qualified candidates to join our customer-centric organization.
You will be responsible for helping customers by providing product and service information and resolving technical issues.
Scheduled Hours Monday- Friday 10:30a - 8p (In office) (off one day)
Saturday 8a-2p or 2p-8p (hybrid)
We do ask that all of our new customer service reps also be available to work "traditional" hours as well. But, the primary schedule is listed above.
Responsibilities
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Qualifications
BILINGUAL IS PREFERRED ( SPANISH)
Previous experience in customer service, sales, or other related fields
Call Center experiance is preferable
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Excellent ability to work on your own and with a group with extreme responsibility
If you are looking for a fun, fast-paced, team environment, then SR Max may be the company for you! We offer competitive base pay and paid benefits for eligible employees.
#J-18808-Ljbffr