Job Description
Stefanini Group is looking for an
IT Asset Management Analyst
for a globally recognized company.
To apply, click the apply button or contact
Micah Andres
at (248) 386-7399 or Micah.Andres@Stefanini.com for faster processing.
Responsibilities
Maintain the IT Asset Register within the Configuration Management Database (CMDB) in ServiceNow.
Process Asset Management tasks related to Starters, Movers, and Leavers ensuring end‑of‑life laptops are returned within the required timeframe.
Process repairs, returns, and re‑assignment of hardware to end users ensuring all data is captured accurately.
Implement policies and standards governing damaged, lost, stolen, and replacement of assets.
Work with IT Teams to ensure timely scheduling of eWaste and disposal of laptops.
Undertake physical audits of hardware (laptops) and cross reference against ServiceNow Asset Register.
Record and facilitate stock management, goods in and goods out processing.
Manage Incident & Service Request asset tasks and relevant policies.
Adhere to policy and workflows and suggest operational improvements where possible.
Coordinate hardware shipping, tracking with the lessor.
Support all aspects of hardware asset management from discovery and tracking, reporting, PC refreshes, and disposal activities in alignment with IT security and governance standards.
Ensure receiving logs are maintained and properly updated in accordance with ServiceNow asset management standards.
Ensure asset re‑assignments to end‑users' data is accurate.
Register and facilitate stock management as needed.
Maintain accurate asset records in ServiceNow.
Handle accessory/peripheral ordering and stock management.
Work with the wider IT department within A&M as needed.
Essential Skills and Experience
Intermediate‑to‑advanced level Microsoft Excel skills.
Strong all‑around Microsoft Office skills (Outlook Calendar, Mail, Teams, and Chat).
Previous experience using ServiceNow incident and request management/tracking system.
Demonstrable experience within a similar role.
Strong analytical skills and attention to detail.
Understanding of IT Asset Management lifecycle processes and tools.
Experience in request fulfillment within an ITIL‑based organization.
Knowledge of general procurement procedures and policies.
Knowledge and exposure to IT hardware (laptops) lifecycle management.
Basic understanding of implementation of new software products and license rule changes.
Problem‑solving skills that can be applied to situations and problem resolution.
Excellent customer service skills with the ability to interact with people at all levels.
All‑around team player, people person, able to work in an open fast‑paced environment.
Background in warehousing and hardware shipping/receiving a plus.
Self‑motivated and goal‑oriented, constantly looking to make improvements to drive efficiency.
Ability to lift up to 50 lbs. on occasion, and work on your feet throughout the day.
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IT Asset Management Analyst
for a globally recognized company.
To apply, click the apply button or contact
Micah Andres
at (248) 386-7399 or Micah.Andres@Stefanini.com for faster processing.
Responsibilities
Maintain the IT Asset Register within the Configuration Management Database (CMDB) in ServiceNow.
Process Asset Management tasks related to Starters, Movers, and Leavers ensuring end‑of‑life laptops are returned within the required timeframe.
Process repairs, returns, and re‑assignment of hardware to end users ensuring all data is captured accurately.
Implement policies and standards governing damaged, lost, stolen, and replacement of assets.
Work with IT Teams to ensure timely scheduling of eWaste and disposal of laptops.
Undertake physical audits of hardware (laptops) and cross reference against ServiceNow Asset Register.
Record and facilitate stock management, goods in and goods out processing.
Manage Incident & Service Request asset tasks and relevant policies.
Adhere to policy and workflows and suggest operational improvements where possible.
Coordinate hardware shipping, tracking with the lessor.
Support all aspects of hardware asset management from discovery and tracking, reporting, PC refreshes, and disposal activities in alignment with IT security and governance standards.
Ensure receiving logs are maintained and properly updated in accordance with ServiceNow asset management standards.
Ensure asset re‑assignments to end‑users' data is accurate.
Register and facilitate stock management as needed.
Maintain accurate asset records in ServiceNow.
Handle accessory/peripheral ordering and stock management.
Work with the wider IT department within A&M as needed.
Essential Skills and Experience
Intermediate‑to‑advanced level Microsoft Excel skills.
Strong all‑around Microsoft Office skills (Outlook Calendar, Mail, Teams, and Chat).
Previous experience using ServiceNow incident and request management/tracking system.
Demonstrable experience within a similar role.
Strong analytical skills and attention to detail.
Understanding of IT Asset Management lifecycle processes and tools.
Experience in request fulfillment within an ITIL‑based organization.
Knowledge of general procurement procedures and policies.
Knowledge and exposure to IT hardware (laptops) lifecycle management.
Basic understanding of implementation of new software products and license rule changes.
Problem‑solving skills that can be applied to situations and problem resolution.
Excellent customer service skills with the ability to interact with people at all levels.
All‑around team player, people person, able to work in an open fast‑paced environment.
Background in warehousing and hardware shipping/receiving a plus.
Self‑motivated and goal‑oriented, constantly looking to make improvements to drive efficiency.
Ability to lift up to 50 lbs. on occasion, and work on your feet throughout the day.
#J-18808-Ljbffr