Customer Service Representative
Masis Staffing Solutions, Concord, New Hampshire, United States, 03306
Masis Staffing Solutions is assisting a well-established local manufacturing company in
Concord, NH
in the search for a
Customer Service Representative . This is an excellent opportunity for someone with strong customer service and coordination skills who enjoys working in a fast-paced, team-oriented manufacturing environment supporting orders from
initial quotation through final shipment. Schedule: 1 st Shift | Mon–Fri, 8:00 AM–4:30 PM Pay:
$23/hour based on experience What You’ll Do Reporting to the Plant Manager, the Customer Service Representative will: Serve as the main liaison between customers, Sales/Application Engineers, production, and logistics teams Prepare customer quotations, review purchase orders, verify data sheets, and create factory orders for production Communicate order status updates to customers and internal stakeholders throughout the production lifecycle Enter, track, and maintain job and order data in Pointman (SAP/ERP system) and sales registers Coordinate trucking and shipments; track deliveries and proof of delivery as needed Assist customers and sales engineers with material and compound selection Maintain requested and estimated ship dates to support inventory planning Handle customer complaints, returns, and allowances with professionalism and sound judgment Prepare customs documentation for Canadian shipments when required Send customer satisfaction surveys and track responses to address concerns Collaborate closely with Sales, Planning, Warehouse, and other internal departments What We’re Looking For High School Diploma or GED required Strong verbal and written communication skills in English Excellent attention to detail and organizational skills Ability to manage multiple priorities in a fast-paced environment Comfortable working with data, order tracking, and ERP systems Customer-focused mindset with problem-solving ability
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Concord, NH
in the search for a
Customer Service Representative . This is an excellent opportunity for someone with strong customer service and coordination skills who enjoys working in a fast-paced, team-oriented manufacturing environment supporting orders from
initial quotation through final shipment. Schedule: 1 st Shift | Mon–Fri, 8:00 AM–4:30 PM Pay:
$23/hour based on experience What You’ll Do Reporting to the Plant Manager, the Customer Service Representative will: Serve as the main liaison between customers, Sales/Application Engineers, production, and logistics teams Prepare customer quotations, review purchase orders, verify data sheets, and create factory orders for production Communicate order status updates to customers and internal stakeholders throughout the production lifecycle Enter, track, and maintain job and order data in Pointman (SAP/ERP system) and sales registers Coordinate trucking and shipments; track deliveries and proof of delivery as needed Assist customers and sales engineers with material and compound selection Maintain requested and estimated ship dates to support inventory planning Handle customer complaints, returns, and allowances with professionalism and sound judgment Prepare customs documentation for Canadian shipments when required Send customer satisfaction surveys and track responses to address concerns Collaborate closely with Sales, Planning, Warehouse, and other internal departments What We’re Looking For High School Diploma or GED required Strong verbal and written communication skills in English Excellent attention to detail and organizational skills Ability to manage multiple priorities in a fast-paced environment Comfortable working with data, order tracking, and ERP systems Customer-focused mindset with problem-solving ability
#J-18808-Ljbffr