Eligibility
You Must Reside In One Of The Following States Alabama Florida Georgia Idaho Indiana Iowa Kansas Kentucky Louisiana Mississippi North Carolina North Dakota Oklahoma Pennsylvania South Carolina Tennessee Texas Utah West Virginia Schedule
Work Hours: 12:00 PM – 9:00 PM CST Training Schedule: 7:30 AM – 4:00 PM CST About The Role
As a Customer Service Specialist , you’ll play a key role in supporting patients by managing the front-end process for equipment orders and insurance verification. This is a fast-paced role involving inbound and outbound calls, documentation, and coordination with multiple systems. Key Responsibilities
Answer inbound calls and make outbound calls to assist patients Obtain, analyze, and verify referral information Create orders and schedule equipment delivery Educate patients on financial responsibility when applicable Complete insurance verification and obtain pre-authorizations Navigate multiple EMR systems to enter and review documentation Communicate trends and issues with insurance carriers to management Contact patients when documentation does not meet payer guidelines Qualifications
Strong attention to detail and problem-solving skills Ability to navigate multiple systems efficiently Excellent communication skills Previous customer service experience preferred Why Join Us?
Remote work flexibility Opportunity to make a meaningful impact in patient care Supportive team environment Job Type & Location
This is a Contract to Hire position based out of Houston, TX. Pay and Benefits
The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Workplace Type: This is a fully remote position. Application Deadline: This position is anticipated to close on Jan 28, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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You Must Reside In One Of The Following States Alabama Florida Georgia Idaho Indiana Iowa Kansas Kentucky Louisiana Mississippi North Carolina North Dakota Oklahoma Pennsylvania South Carolina Tennessee Texas Utah West Virginia Schedule
Work Hours: 12:00 PM – 9:00 PM CST Training Schedule: 7:30 AM – 4:00 PM CST About The Role
As a Customer Service Specialist , you’ll play a key role in supporting patients by managing the front-end process for equipment orders and insurance verification. This is a fast-paced role involving inbound and outbound calls, documentation, and coordination with multiple systems. Key Responsibilities
Answer inbound calls and make outbound calls to assist patients Obtain, analyze, and verify referral information Create orders and schedule equipment delivery Educate patients on financial responsibility when applicable Complete insurance verification and obtain pre-authorizations Navigate multiple EMR systems to enter and review documentation Communicate trends and issues with insurance carriers to management Contact patients when documentation does not meet payer guidelines Qualifications
Strong attention to detail and problem-solving skills Ability to navigate multiple systems efficiently Excellent communication skills Previous customer service experience preferred Why Join Us?
Remote work flexibility Opportunity to make a meaningful impact in patient care Supportive team environment Job Type & Location
This is a Contract to Hire position based out of Houston, TX. Pay and Benefits
The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Workplace Type: This is a fully remote position. Application Deadline: This position is anticipated to close on Jan 28, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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