Benjamin Franklin Plumbing, LLC
Customer Support Representative
Benjamin Franklin Plumbing, LLC, Ann Arbor, Michigan, us, 48113
Why join us?
At Benjamin Franklin Plumbing of Ann Arbor, we are building a customer-focused plumbing service company. We pride ourselves on fostering a work environment that values and appreciates the skills and dedication of our team members. As a local company committed to excellence, we provide a platform for growth, learning, and professional achievement. Benefits
401(k) 401(k) matching Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development Vision insurance 401K with a 3.5% employer match Employer subsidized premium health, vision, and dental insurance for you and your dependents Generous paid time off (10 flexible days + national holidays every year) Ongoing training and opportunities for advancement Fully stocked pantry and fridge Salary
$40,000 to $45,000 based on experience Responsibilities
Respond to inbound phone calls with empathy, clarity, and care Guide customers through our core service offerings, manage scheduling & dispatch, and address any questions that arise during the initial booking or follow-up process Troubleshoot and resolve issues quickly while creating a great customer experience Maintain accurate documentation and follow-up and assist with building out our CRM (Service Titan) Help reduce repeat issues by flagging patterns and suggesting improvements Available Monday to Friday for 8am-5pm shifts Minimum Requirements
High school degree Compensation: $40,000.00 - $45,000.00 per year Join the Benjamin Franklin Plumbing Team!
Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate. Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it. Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today! So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you! Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.
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At Benjamin Franklin Plumbing of Ann Arbor, we are building a customer-focused plumbing service company. We pride ourselves on fostering a work environment that values and appreciates the skills and dedication of our team members. As a local company committed to excellence, we provide a platform for growth, learning, and professional achievement. Benefits
401(k) 401(k) matching Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development Vision insurance 401K with a 3.5% employer match Employer subsidized premium health, vision, and dental insurance for you and your dependents Generous paid time off (10 flexible days + national holidays every year) Ongoing training and opportunities for advancement Fully stocked pantry and fridge Salary
$40,000 to $45,000 based on experience Responsibilities
Respond to inbound phone calls with empathy, clarity, and care Guide customers through our core service offerings, manage scheduling & dispatch, and address any questions that arise during the initial booking or follow-up process Troubleshoot and resolve issues quickly while creating a great customer experience Maintain accurate documentation and follow-up and assist with building out our CRM (Service Titan) Help reduce repeat issues by flagging patterns and suggesting improvements Available Monday to Friday for 8am-5pm shifts Minimum Requirements
High school degree Compensation: $40,000.00 - $45,000.00 per year Join the Benjamin Franklin Plumbing Team!
Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate. Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it. Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today! So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you! Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.
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