Salesforce (CRM) Product Manager - Digital Platforms
Stellantis, Auburn Hills, Michigan, United States, 48326
Position Description – ICT – Customer Relationship Management (CRM)
As the Product Manager for digital platforms within the ICT SMKG organization, you will be responsible for the roadmap and delivery of the features needed to fulfil customer needs and business goals. You will work closely with cross‑functional stakeholders from design, marketing, business to ensure successful product development and launch. You will refine priorities and lead execution to achieve the desired outcomes.
Job Responsibilities Include
Manage strategy and product roadmap, ensuring alignment with the company's overall goals.
Manage your product backlog independently, leading both business and technical decision‑making through coordination and collaboration with cross‑functional partners and business leaders.
Define each product evolution as User Stories, prioritizing them within your Product Backlog, and support execution through agile methodologies.
Work closely with development, design and other teams to ensure product features are developed as planned.
Communicate with other teams or leadership to provide updates on delivery timelines, product progress, upcoming releases or changes in priorities, status, risks and escalations.
Build relationships with key stakeholders who contribute to the definition and ongoing support of the digital platforms.
Manage a development team, encouraging team spirit and ensuring everyone collaborates effectively to meet the team's mission.
Basic Qualifications
Bachelor's degree in Business, Data Science, Statistics, Business Analytics, Management Information Systems, Computer Science, IT, or a related field
5+ years of Customer Relationship Management systems experience
Experience in product management and agile methodologies
Strong customer‑obsessed attitude
Ability to manage multiple priorities and lead cross‑functional teams
Results‑driven and self‑motivated
Written and verbal communication skills
Ability to collaborate, build relationships and influence people
Strong organizational skills, ability to work under pressure and manage multiple priorities with competing resource demands
Good interpersonal skills and ability to build relationships at all levels of the organization
Direct Experience in campaign development, testing and deployment
Experience in Data and Cloud architecture
Experience in CRM solutions, primarily Salesforce Clouds
Strong Knowledge of Software and Content Development life cycles
Experience with Digital Asset Management systems integrations
Experience with web site content management systems integrations
Our Benefits — Designed With You In Mind Comprehensive Health & Well‑being Coverage From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it.
Family Building Benefit We proudly support all paths to parenthood—including fertility and infertility treatments, adoption services, and gestational surrogacy.
Generous Paid Time Off We believe in work‑life balance. That’s why we offer: 17+ paid holidays, including shut‑down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans We Help You Plan For The Future With
An employer match on contributions to your 401(k), Roth, and Catch‑Up plans
An employer contribution, even if you don’t contribute
Income Protection & Insurance Options Benefit from both employer‑provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. - supporting the needs of you and your family and ensuring peace of mind.
Company Vehicle Lease Program Eligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, take advantage of exclusive discounts on Stellantis products.
Support for Your Growth and Giving Back We believe in investing in your future and your passions:
Tuition reimbursement
Student loan refinancing programs
18 paid volunteer hours each year to make a difference in your community
And so much more! When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
EOE / Disability / Veteran
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Job Responsibilities Include
Manage strategy and product roadmap, ensuring alignment with the company's overall goals.
Manage your product backlog independently, leading both business and technical decision‑making through coordination and collaboration with cross‑functional partners and business leaders.
Define each product evolution as User Stories, prioritizing them within your Product Backlog, and support execution through agile methodologies.
Work closely with development, design and other teams to ensure product features are developed as planned.
Communicate with other teams or leadership to provide updates on delivery timelines, product progress, upcoming releases or changes in priorities, status, risks and escalations.
Build relationships with key stakeholders who contribute to the definition and ongoing support of the digital platforms.
Manage a development team, encouraging team spirit and ensuring everyone collaborates effectively to meet the team's mission.
Basic Qualifications
Bachelor's degree in Business, Data Science, Statistics, Business Analytics, Management Information Systems, Computer Science, IT, or a related field
5+ years of Customer Relationship Management systems experience
Experience in product management and agile methodologies
Strong customer‑obsessed attitude
Ability to manage multiple priorities and lead cross‑functional teams
Results‑driven and self‑motivated
Written and verbal communication skills
Ability to collaborate, build relationships and influence people
Strong organizational skills, ability to work under pressure and manage multiple priorities with competing resource demands
Good interpersonal skills and ability to build relationships at all levels of the organization
Direct Experience in campaign development, testing and deployment
Experience in Data and Cloud architecture
Experience in CRM solutions, primarily Salesforce Clouds
Strong Knowledge of Software and Content Development life cycles
Experience with Digital Asset Management systems integrations
Experience with web site content management systems integrations
Our Benefits — Designed With You In Mind Comprehensive Health & Well‑being Coverage From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it.
Family Building Benefit We proudly support all paths to parenthood—including fertility and infertility treatments, adoption services, and gestational surrogacy.
Generous Paid Time Off We believe in work‑life balance. That’s why we offer: 17+ paid holidays, including shut‑down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans We Help You Plan For The Future With
An employer match on contributions to your 401(k), Roth, and Catch‑Up plans
An employer contribution, even if you don’t contribute
Income Protection & Insurance Options Benefit from both employer‑provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. - supporting the needs of you and your family and ensuring peace of mind.
Company Vehicle Lease Program Eligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, take advantage of exclusive discounts on Stellantis products.
Support for Your Growth and Giving Back We believe in investing in your future and your passions:
Tuition reimbursement
Student loan refinancing programs
18 paid volunteer hours each year to make a difference in your community
And so much more! When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
EOE / Disability / Veteran
#J-18808-Ljbffr