Summary
Loan Servicing Coordinators are responsible for all Bank loans being properly entered, updated, and maintained both electronically and in paper format. Ensuring that compliance regulations relating to loan servicing are adhered to.
Job Title Loan Servicing Coordinator
Reports to Loan Servicing Supervisor
FLSA Status Non-Exempt
Salary Grade NE12
Supervisory Responsibility No
ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned by supervisor.
Perform daily tasks such as loan payoffs; new loan setup; insurance tracking; and preparation of mortgage satisfactions.
Supports and communicates with customers, attorneys, insurance agents, and other Bank personnel.
Correspond with customers, attorneys, insurance agencies and Bank personnel in regards to residential and commercial credit concerns.
Verification of prior day’s work to ensure proper dual control.
Maintain and track daily, weekly, and monthly reports.
Knowledge of Flood and Flood Escrow Regulations and Requirements and tracking.
Required Education/Experience
High School Diploma or equivalent education or experience.
Effective verbal and written communication skills.
Well organized with the ability to manage multiple tasks and work to time sensitive deadlines.
Ability to work well independently and in groups.
Working knowledge with Microsoft Office Programs; Excel and Word.
Preferred Education/Experience
A bachelor’s degree in business related field.
Position Type/Expected Hours This is a full-time position. Office hours Monday – Friday 8:30am – 5:00pm. Evening and weekend work may be required as job duties demand.
Travel No travel.
Language Skills Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Bilingual skills a plus. Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures. Ability to effectively present information and respond to questions from groups of managers and customers.
Physical Demands
This is largely sedentary role, requiring use of typical office equipment such as a computer, laptop and phone.
Filing, pulling, re-shelving and boxing files are part of daily activity.
Ability to communicate both in person and/or by telephone.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office/retail environment.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Trustco Bank is an equal opportunity. It is the policy of Trustco Bank to afford equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status.
This Includes, But Is Not Limited To, The Following
Hiring, placement, upgrading, transfer, demotion or promotion
Recruitment, advertising or solicitation for employment
Treatment during employment
Rates of pay or other forms of compensation
Selection for training, including apprenticeship
Layoff or termination
It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.
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Job Title Loan Servicing Coordinator
Reports to Loan Servicing Supervisor
FLSA Status Non-Exempt
Salary Grade NE12
Supervisory Responsibility No
ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned by supervisor.
Perform daily tasks such as loan payoffs; new loan setup; insurance tracking; and preparation of mortgage satisfactions.
Supports and communicates with customers, attorneys, insurance agents, and other Bank personnel.
Correspond with customers, attorneys, insurance agencies and Bank personnel in regards to residential and commercial credit concerns.
Verification of prior day’s work to ensure proper dual control.
Maintain and track daily, weekly, and monthly reports.
Knowledge of Flood and Flood Escrow Regulations and Requirements and tracking.
Required Education/Experience
High School Diploma or equivalent education or experience.
Effective verbal and written communication skills.
Well organized with the ability to manage multiple tasks and work to time sensitive deadlines.
Ability to work well independently and in groups.
Working knowledge with Microsoft Office Programs; Excel and Word.
Preferred Education/Experience
A bachelor’s degree in business related field.
Position Type/Expected Hours This is a full-time position. Office hours Monday – Friday 8:30am – 5:00pm. Evening and weekend work may be required as job duties demand.
Travel No travel.
Language Skills Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Bilingual skills a plus. Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures. Ability to effectively present information and respond to questions from groups of managers and customers.
Physical Demands
This is largely sedentary role, requiring use of typical office equipment such as a computer, laptop and phone.
Filing, pulling, re-shelving and boxing files are part of daily activity.
Ability to communicate both in person and/or by telephone.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office/retail environment.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Trustco Bank is an equal opportunity. It is the policy of Trustco Bank to afford equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status.
This Includes, But Is Not Limited To, The Following
Hiring, placement, upgrading, transfer, demotion or promotion
Recruitment, advertising or solicitation for employment
Treatment during employment
Rates of pay or other forms of compensation
Selection for training, including apprenticeship
Layoff or termination
It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.
#J-18808-Ljbffr