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Creative Financial Staffing

Customer Service Representative

Creative Financial Staffing, Cottage Grove, WI, US

Salary max: $20.00

Duration: Full Time

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Customer Service Representative

Salary Range: $42,000–$45,000 | Madison, WI

Why This Opportunity Stands Out:

  • Work in a newly renovated office with modern, comfortable workstations designed for productivity.
  • Join a laid-back, inclusive team that values collaboration and respect.
  • Enjoy a supportive culture where leadership prioritizes employee well-being.
  • Gain exposure to multiple systems and processes, building valuable skills for your career.
  • Make a meaningful impact by helping customers with essential home services.

Key Responsibilities of the Customer Service Representative Role:

  • Handle inbound customer calls via Zoom Contact Center.
  • Educate customers on home heating solutions and available services.
  • Process orders and collect payments using multiple software systems.
  • Complete wrap-up tasks and miscellaneous service support.

Requirements for the Customer Service Representative Role:

  • Must-Haves:

    • Positive attitude and strong team orientation.
    • Excellent phone manner and ability to handle upset customers with resilience.
    • Comfortable spending most of the day on the phone.
    • Tech-friendly and eager to learn new systems.

  • Nice-to-Haves:

    • Previous call center or customer service experience.
    • Familiarity with Zoom, Salesforce, or similar systems.

The Customer Service Representative position is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and values working in a collaborative, inclusive setting. As a Customer Service Representative, you’ll play a key role in ensuring smooth operations and delivering exceptional service. This Customer Service Representative opportunity offers stability, growth, and the chance to make a real impact while working in a modern, comfortable space. If you’re ready to take the next step in your career, the Customer Service Representative role could be the perfect fit for you.

Keywords: customer service representative, call center, inbound calls, order processing

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