Customer Service Representative

Small team with a family-like atmosphere

Your voice matters—ideas are encouraged and valued

Flexible, supportive work culture

Opportunity to grow and take on more responsibility over time

Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner

Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions

Process orders, returns, exchanges, and refunds accurately

Maintain detailed records of customer interactions and transactions

Collaborate with other departments to resolve complex issues

Follow up with customers to ensure their issues are resolved to their satisfaction

Provide information about products, services, promotions, or policies

Identify opportunities for process improvement and customer satisfaction enhancements

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

Previous customer service or call center experience is a plus

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

Ability to multitask and work under pressure

Familiarity with CRM systems and Microsoft Office Suite