Orthopaedic Institute for Children
Senior Manager, Volunteer and Community Engagement
Orthopaedic Institute for Children, Los Angeles, California, United States, 90079
SUMMARY
The Senior Manager of Volunteer & Community Engagement is a strategic leadership role responsible for setting the vision, structure, and performance of Luskin Orthopaedic Institute for Children’s (LuskinOIC) volunteer and community engagement enterprise. This role requires a seasoned professional with demonstrated experience leading complex volunteer programs, managing teams, developing systems, and operating with a high degree of autonomy and judgment in a healthcare or large nonprofit environment.
This position owns the full lifecycle of volunteer and community engagement strategy from program design and risk management to execution, evaluation, and continuous improvement. The role serves as the Foundation’s subject‑matter expert on volunteer services, community partnerships, and engagement compliance, and acts as the primary liaison to internal hospital leadership, Foundation leadership, external partners, and support groups.
The Senior Manager is accountable for building scalable, compliant, and outcomes‑driven volunteer programs that align with LuskinOIC’s mission, operational realities, and long‑term institutional priorities. This role supervises staff, manages significant budgets, oversees high‑risk and high‑visibility programs, and provides leadership across all LuskinOIC campuses and signature events.
DUTIES AND KEY RESPONSIBILITIES Strategic Leadership & Program Oversight
Develop and execute a multi-year strategy for volunteer and community engagement that aligns with Foundation goals, hospital operations, and patient experience priorities.
Standardize volunteer programs, policies, onboarding, and training across all LuskinOIC sites to ensure consistency, compliance, and quality.
Serve as the Foundation’s lead authority on volunteer services, community partnerships, and support group engagement.
Establish KPIs, dashboards, and reporting frameworks to track volunteer hours, engagement outcomes, risk metrics, and program impact.
Management & Supervision
Directly supervise and mentor professional staff, including the Volunteer & Outreach Coordinator Receptionists / Welcome Desk staff; provide clear performance expectations, coaching, and accountability.
Oversee volunteers, interns, students, and committee leadership, ensuring appropriate supervision, role clarity, and adherence to institutional policies.
Partner closely with HR, Compliance, Risk Management, and Hospital Operations to ensure volunteer programs meet all regulatory and institutional standards.
Operations, Compliance & Risk Management
Own volunteer onboarding systems, including background checks, health clearances (e.g., TB), HIPAA training, role authorization, and documentation tracking.
Ensure compliance with hospital, UCLA Health, and legal requirements related to volunteers, minors, international programs, and patient-facing activities.
Proactively identify and mitigate operational, reputational, and safety risks related to volunteer and community engagement activities.
Serve as escalation point for complex volunteer issues, incidents, or sensitive situations.
Community & Institutional Partnerships
Lead high-level relationships with key partners and programs, including Orthopaedic Medical Magnet High School (OMMHS), A Place Called Home (APCH), Bonter Scholarship Program, Educate2Elevate, Summer Internship Program, and support groups.
Represent LuskinOIC with external partners, universities, corporate groups, and community organizations.
Oversee volunteer-related peer-to-peer fundraising initiatives and engagement campaigns in partnership with the Foundation/Development team.
Support Group & Auxiliary Relations (New Responsibility)
Serve as the senior-level liaison to LuskinOIC’s long-standing support groups and auxiliary organizations, stewarding relationships that have been affiliated with the institution for many years.
Represent LuskinOIC with professionalism, diplomacy, and authority in meetings and ongoing interactions with support group leadership, including Presidents, Vice Presidents, Secretaries, and other elected officers.
Provide strategic guidance, communication, and partnership oversight to ensure support group activities, events, and fundraising efforts align with LuskinOIC’s mission, policies, and institutional priorities.
Build and maintain trusted relationships with adult-only groups (e.g., seniors) as well as family-based groups (mother/daughter, mother/son, and similar auxiliaries) that support LuskinOIC through both volunteer service and philanthropic contributions.
Act as the primary point of escalation and resolution for complex, sensitive, or high-visibility matters involving support groups.
Partner with Foundation leadership to steward these relationships with an emphasis on long-term engagement, respect for legacy, and sustainable growth of both volunteerism and financial support.
Ensure support group leaders feel informed, valued, and appropriately connected to LuskinOIC leadership while maintaining clear boundaries, governance standards, and institutional accountability.
Events & Signature Programs
Provide executive-level oversight of volunteer strategy and execution for LuskinOIC signature events, including Toys & Joy, Ozzie’s Spooktacular, Golf Tournament, Gala, and community drives.
Collaborate with the Events team to ensure volunteers are appropriately recruited, trained, scheduled, and supported.
Lead planning and execution of volunteer recognition and stewardship initiatives.
Budgeting & Resource Management
Develop and manage departmental budgets for volunteer and community engagement programs.
Oversee in‑kind donation drives, including procurement, inventory management, reporting, and stewardship.
Ensure responsible stewardship of resources and alignment with Foundation financial controls.
Data, Systems & Reporting
Oversee accurate entry and management of volunteer data in Raiser’s Edge and related systems.
Produce reports and analysis for Foundation leadership, auditors, and institutional stakeholders. Use data to inform strategic decisions, staffing models, and program improvements.
PERFORMANCE STANDARDS AND SUCCESS INDICATORS
Ability to maintain confidentiality, professional discretion and ethical behavior.
Display strong interpersonal, oral and written communication skills in coordination of LuskinOIC volunteer programs.
Exhibit strong organizational and problem solving skills with attention to detail and disciplined follow‑through to complete assigned tasks and duties with specified deadlines.
Demonstrate an ability to handle multiple assignments while meeting deadlines, monitor and meet goals set with supervisor.
Independently discern work priorities.
Skilled at working with a wide variety of individuals at varying levels and departments of the organization to gain consensus and get tasks completed.
Ability to proofread printed copy in English required and Spanish preferred.
Ability to speak on a one‑to‑one basis as well as in a group setting to convey information, influence others to embrace a specific course of action or explain volunteer duties and LuskinOIC expectations.
Skilled in remaining focused on timely completion of professional level work while being continually interrupted by phone and in person.
Skilled in working on extremely short deadlines (hours or minutes) when necessary to complete tasks.
Must be willing to work evenings/weekends as needed and travel to multiple LuskinOIC site locations in the performance of job functions.
QUALIFICATIONS
Bachelor’s degree and or equivalent of combined education and experiences is required.
Minimum of 3-5 years of related experience in volunteer management, community engagement, nonprofit operations, or healthcare administration.
Demonstrated management experience, including direct supervision of staff and ownership of complex programs.
Experience operating in a healthcare, hospital, academic medical center, or similarly regulated environment strongly preferred.
Proven ability to design systems, lead change, and manage risk.
Strong executive communication skills (written, verbal, and interpersonal).
Experience managing budgets and cross‑functional initiatives.
Proficiency with Raiser’s Edge or comparable CRM systems.
Written and verbal fluency in English required and also in Spanish preferred.
CORE COMPETENCIES
Strategic thinking and operational execution.
People leadership and performance management.
Judgment, discretion, and ethical decision‑making.
Cross‑functional collaboration and influence.
Process design and continuous improvement.
Crisis management and problem‑solving.
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This position owns the full lifecycle of volunteer and community engagement strategy from program design and risk management to execution, evaluation, and continuous improvement. The role serves as the Foundation’s subject‑matter expert on volunteer services, community partnerships, and engagement compliance, and acts as the primary liaison to internal hospital leadership, Foundation leadership, external partners, and support groups.
The Senior Manager is accountable for building scalable, compliant, and outcomes‑driven volunteer programs that align with LuskinOIC’s mission, operational realities, and long‑term institutional priorities. This role supervises staff, manages significant budgets, oversees high‑risk and high‑visibility programs, and provides leadership across all LuskinOIC campuses and signature events.
DUTIES AND KEY RESPONSIBILITIES Strategic Leadership & Program Oversight
Develop and execute a multi-year strategy for volunteer and community engagement that aligns with Foundation goals, hospital operations, and patient experience priorities.
Standardize volunteer programs, policies, onboarding, and training across all LuskinOIC sites to ensure consistency, compliance, and quality.
Serve as the Foundation’s lead authority on volunteer services, community partnerships, and support group engagement.
Establish KPIs, dashboards, and reporting frameworks to track volunteer hours, engagement outcomes, risk metrics, and program impact.
Management & Supervision
Directly supervise and mentor professional staff, including the Volunteer & Outreach Coordinator Receptionists / Welcome Desk staff; provide clear performance expectations, coaching, and accountability.
Oversee volunteers, interns, students, and committee leadership, ensuring appropriate supervision, role clarity, and adherence to institutional policies.
Partner closely with HR, Compliance, Risk Management, and Hospital Operations to ensure volunteer programs meet all regulatory and institutional standards.
Operations, Compliance & Risk Management
Own volunteer onboarding systems, including background checks, health clearances (e.g., TB), HIPAA training, role authorization, and documentation tracking.
Ensure compliance with hospital, UCLA Health, and legal requirements related to volunteers, minors, international programs, and patient-facing activities.
Proactively identify and mitigate operational, reputational, and safety risks related to volunteer and community engagement activities.
Serve as escalation point for complex volunteer issues, incidents, or sensitive situations.
Community & Institutional Partnerships
Lead high-level relationships with key partners and programs, including Orthopaedic Medical Magnet High School (OMMHS), A Place Called Home (APCH), Bonter Scholarship Program, Educate2Elevate, Summer Internship Program, and support groups.
Represent LuskinOIC with external partners, universities, corporate groups, and community organizations.
Oversee volunteer-related peer-to-peer fundraising initiatives and engagement campaigns in partnership with the Foundation/Development team.
Support Group & Auxiliary Relations (New Responsibility)
Serve as the senior-level liaison to LuskinOIC’s long-standing support groups and auxiliary organizations, stewarding relationships that have been affiliated with the institution for many years.
Represent LuskinOIC with professionalism, diplomacy, and authority in meetings and ongoing interactions with support group leadership, including Presidents, Vice Presidents, Secretaries, and other elected officers.
Provide strategic guidance, communication, and partnership oversight to ensure support group activities, events, and fundraising efforts align with LuskinOIC’s mission, policies, and institutional priorities.
Build and maintain trusted relationships with adult-only groups (e.g., seniors) as well as family-based groups (mother/daughter, mother/son, and similar auxiliaries) that support LuskinOIC through both volunteer service and philanthropic contributions.
Act as the primary point of escalation and resolution for complex, sensitive, or high-visibility matters involving support groups.
Partner with Foundation leadership to steward these relationships with an emphasis on long-term engagement, respect for legacy, and sustainable growth of both volunteerism and financial support.
Ensure support group leaders feel informed, valued, and appropriately connected to LuskinOIC leadership while maintaining clear boundaries, governance standards, and institutional accountability.
Events & Signature Programs
Provide executive-level oversight of volunteer strategy and execution for LuskinOIC signature events, including Toys & Joy, Ozzie’s Spooktacular, Golf Tournament, Gala, and community drives.
Collaborate with the Events team to ensure volunteers are appropriately recruited, trained, scheduled, and supported.
Lead planning and execution of volunteer recognition and stewardship initiatives.
Budgeting & Resource Management
Develop and manage departmental budgets for volunteer and community engagement programs.
Oversee in‑kind donation drives, including procurement, inventory management, reporting, and stewardship.
Ensure responsible stewardship of resources and alignment with Foundation financial controls.
Data, Systems & Reporting
Oversee accurate entry and management of volunteer data in Raiser’s Edge and related systems.
Produce reports and analysis for Foundation leadership, auditors, and institutional stakeholders. Use data to inform strategic decisions, staffing models, and program improvements.
PERFORMANCE STANDARDS AND SUCCESS INDICATORS
Ability to maintain confidentiality, professional discretion and ethical behavior.
Display strong interpersonal, oral and written communication skills in coordination of LuskinOIC volunteer programs.
Exhibit strong organizational and problem solving skills with attention to detail and disciplined follow‑through to complete assigned tasks and duties with specified deadlines.
Demonstrate an ability to handle multiple assignments while meeting deadlines, monitor and meet goals set with supervisor.
Independently discern work priorities.
Skilled at working with a wide variety of individuals at varying levels and departments of the organization to gain consensus and get tasks completed.
Ability to proofread printed copy in English required and Spanish preferred.
Ability to speak on a one‑to‑one basis as well as in a group setting to convey information, influence others to embrace a specific course of action or explain volunteer duties and LuskinOIC expectations.
Skilled in remaining focused on timely completion of professional level work while being continually interrupted by phone and in person.
Skilled in working on extremely short deadlines (hours or minutes) when necessary to complete tasks.
Must be willing to work evenings/weekends as needed and travel to multiple LuskinOIC site locations in the performance of job functions.
QUALIFICATIONS
Bachelor’s degree and or equivalent of combined education and experiences is required.
Minimum of 3-5 years of related experience in volunteer management, community engagement, nonprofit operations, or healthcare administration.
Demonstrated management experience, including direct supervision of staff and ownership of complex programs.
Experience operating in a healthcare, hospital, academic medical center, or similarly regulated environment strongly preferred.
Proven ability to design systems, lead change, and manage risk.
Strong executive communication skills (written, verbal, and interpersonal).
Experience managing budgets and cross‑functional initiatives.
Proficiency with Raiser’s Edge or comparable CRM systems.
Written and verbal fluency in English required and also in Spanish preferred.
CORE COMPETENCIES
Strategic thinking and operational execution.
People leadership and performance management.
Judgment, discretion, and ethical decision‑making.
Cross‑functional collaboration and influence.
Process design and continuous improvement.
Crisis management and problem‑solving.
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