Account Manager – Microsoft-Focused IT Services / U.S. Growth Role

Overview

Join a well-established $100M IT services and managed services provider entering a pivotal U.S. expansion phase. With a strong foundation in technical execution and deep Microsoft expertise, the company is investing in formal sales structure, account ownership, and long-term customer growth across the U.S.

This is a high-impact opportunity for a relationship-driven, consultative Account Manager who thrives in complex environments and enjoys expanding and deepening existing client relationships.

Responsibilities

• Owning and expanding an existing $8–10M book of business across mid-market to small enterprise customers ($50M–$2B revenue)
• Driving account expansion, upsell, and cross-sell across cloud, managed services, ERP/Dynamics 365, data & AI, application modernization, and security
• Acting as a trusted advisor to senior stakeholders, including CIOs, VPs of IT, CFOs, and Directors of IT
• Diagnosing complex business and technical challenges and mapping solutions across the Microsoft ecosystem
• Partnering closely with technical SMEs, delivery leaders, and Microsoft channel teams to build proposals and close expansion opportunities

What makes this opportunity unique?

• Ownership of a meaningful, established book of business with significant whitespace for growth
• Deep Microsoft-first organization (≈80% Microsoft-based revenue) with top-tier global partner distinctions
• Ability to leverage nearshore delivery resources to support enterprise-grade U.S. clients with strong cost efficiency
• Proprietary account intelligence tools that help identify system landscapes and highest-probability expansion opportunities
• Proven ability to displace large global systems integrators in complex ERP, cloud, and modernization initiatives
• Strong executive alignment and commitment to formalizing account management and customer growth strategy

Territory & Deal Profile

• Open to multiple U.S. regions
• Entry deals starting as small as ~$1K MRR
• Typical recurring engagements: $20K–$60K MRR
• Larger project-based work up to ~$1M ARR
• Sales cycles ranging from fast-moving to enterprise-length, depending on scope and urgency

Compensation & Benefits

• Base Salary: $120K–$150K (DOE)
• OTE: $240K–$320K (50/50 split, uncapped commission)
• Medical, Dental & Vision
• HSA / FSA options
• 401(k) match

Hardest part of the job

Successfully navigating complex, technical customer environments while identifying expansion opportunities across a broad Microsoft ecosystem. Top performers excel at understanding how systems connect end-to-end (starting with ERP), selling outcomes—not products—and guiding stakeholders through long-term modernization journeys.

Qualifications

• Proven experience in account management or expansion-focused sales within IT services or professional services
• Strong exposure to Microsoft solutions (Azure, Dynamics 365, ERP-adjacent offerings)
• Preference for experience within mid-sized MSPs or IT services firms
• Highly consultative, business-outcome focused approach
• Comfortable building proposals end-to-end and collaborating with technical teams
• Bachelor’s degree preferred

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