AB Staffing Solutions
Overview
Collections Specialist Location: Gilbert, AZ (Onsite) Employment Type: Full-Time Summary: We are seeking a detail-oriented, proactive Collections Specialist to join our Accounting team. In this role, you will be responsible for managing accounts receivable, resolving past-due balances, and supporting overall financial operations to minimize financial risk and support business functions. Responsibilities
Manage a portfolio of client accounts and follow up on outstanding invoices to ensure timely payment. Maintain accurate records of payments, account statuses, and communications. Conduct daily calls and emails to clients regarding past-due balances. Document all collection activities accurately within internal systems. Collaborate closely with Billing, Sales, and Leadership teams to ensure accurate invoicing and address client concerns, and escalate issues when needed. Monitor accounts to identify overdue balances and initiate collections protocol. Investigate and resolve billing discrepancies or disputes in a timely manner. Review and evaluate credit applications, establish limits based on company policies. Document active activities related to collections in internal systems. Collaborate with Billinng, Sales, and Leadership teams to ensure accurate invoicing and address client concerns, and escalate issues when needed. Provide recommendations for accounts for escalation, legal action, or write-offs when necessary. Maintain high-level professional demeanor with clients, focusing on timely payments and professional relationships. Monitor and manage overdue balances and initiate collections protocols as required. Produce and maintain regular aging reports, progress tracking, and provide regular updates to management. Keep stakeholders informed of collections status and actions taken. Prepare aging reports, track progress, and provide regular updates to management. Qualifications
2+ years of experience in Accounts Receivable, Collections, or a similar role (preferably in a high-volume environment). Strong communication skills—both written and verbal—and the ability to navigate difficult conversations professionally. Exceptional organizational skills and attention to detail. Proficiency with accounting or CRM systems; experience with MS Office; familiarity with financial systems is preferred. Ability to work independently while contributing to a team-oriented environment. Excellent problem-solving and negotiation abilities, with the ability to manage complex account issues. Experience in customer service and maintaining professional client relationships. High level of integrity and ethics in handling sensitive financial information. What We Offer
Competitive salary and bonus potential. Comprehensive benefits package including health, dental, and vision insurance. 401(k) with company match. Paid time off and sick time. Opportunities for professional development and career growth.
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Collections Specialist Location: Gilbert, AZ (Onsite) Employment Type: Full-Time Summary: We are seeking a detail-oriented, proactive Collections Specialist to join our Accounting team. In this role, you will be responsible for managing accounts receivable, resolving past-due balances, and supporting overall financial operations to minimize financial risk and support business functions. Responsibilities
Manage a portfolio of client accounts and follow up on outstanding invoices to ensure timely payment. Maintain accurate records of payments, account statuses, and communications. Conduct daily calls and emails to clients regarding past-due balances. Document all collection activities accurately within internal systems. Collaborate closely with Billing, Sales, and Leadership teams to ensure accurate invoicing and address client concerns, and escalate issues when needed. Monitor accounts to identify overdue balances and initiate collections protocol. Investigate and resolve billing discrepancies or disputes in a timely manner. Review and evaluate credit applications, establish limits based on company policies. Document active activities related to collections in internal systems. Collaborate with Billinng, Sales, and Leadership teams to ensure accurate invoicing and address client concerns, and escalate issues when needed. Provide recommendations for accounts for escalation, legal action, or write-offs when necessary. Maintain high-level professional demeanor with clients, focusing on timely payments and professional relationships. Monitor and manage overdue balances and initiate collections protocols as required. Produce and maintain regular aging reports, progress tracking, and provide regular updates to management. Keep stakeholders informed of collections status and actions taken. Prepare aging reports, track progress, and provide regular updates to management. Qualifications
2+ years of experience in Accounts Receivable, Collections, or a similar role (preferably in a high-volume environment). Strong communication skills—both written and verbal—and the ability to navigate difficult conversations professionally. Exceptional organizational skills and attention to detail. Proficiency with accounting or CRM systems; experience with MS Office; familiarity with financial systems is preferred. Ability to work independently while contributing to a team-oriented environment. Excellent problem-solving and negotiation abilities, with the ability to manage complex account issues. Experience in customer service and maintaining professional client relationships. High level of integrity and ethics in handling sensitive financial information. What We Offer
Competitive salary and bonus potential. Comprehensive benefits package including health, dental, and vision insurance. 401(k) with company match. Paid time off and sick time. Opportunities for professional development and career growth.
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