Aspcapro
Overview
Summary:
Do you thrive in a fast-paced, dynamic environment? Do you envision implementing plans for effective animal population management and driving innovative processes that ensure high-quality animal care and enrichment? Do you have a passion for developing strong, collaborative teams? If so, consider the role Senior Manager, Animal Welfare (Sr. Manager) at the ASPCA’s Adoption Center in New York City.
Who We Are
The ASPCA Adoption Center & Kitten Nursery provides intake and holistic care, including medical and behavioral support, to animals in New York City that need us most. We are dedicated to helping animals by engaging community members directly in the work of caring for animals.
Our population consists of five groups of animals:
Animal victims of cruelty and neglect brought to us by the NYPD
Animals brought to us through our Community Engagement team
Underage kittens and other medically compromised stray animals
Animals surrendered by their owners and in need of adoption into new homes
Animals transferred in from shelter/rescue partners
The Adoption Center and partner teams utilize and develop best practices for providing care and innovative placement strategies for these specialized populations.
What You’ll Do You’ll closely partner with the Director, Animal Welfare and other managers to position the ASPCA Adoption Center as a learning hub that encourages public involvement as ambassadors for the ASPCA’s mission through volunteerism, foster and adoption. You’ll be part of a high-performing team dedicated to the care of +/-2,000 at-risk pets per year, working collaboratively with internal and external stakeholders to further the ASPCA’s goal of ensuring animals live fulfilling lives. You’ll work with your team to minimize length of stay (LOS) using measurable outcomes, while ensuring all animals in care receive timely assessment, services and interventions throughout their stay.
To succeed in this role, the Sr. Manager will be a strong manager, teacher, supervisor and coach. The Sr. Manager will motivate, develop and lead a large team of Integrated Care Assistants in demanding and physical work. The Sr. Manager will champion canine and feline populations equally and be fluent in all aspects of their well-being, including housing, enrichment, animal body language and recognizing and mitigating indicators of stress and illness. Success also hinges on collaboration with other Adoption Center teams, with a special focus on partnering with medical and behavior subject matter experts to balance social and psychological needs of animals with best practices in herd health and shelter medicine, ensuring an enriched and healthy shelter environment at all times.
The Senior Manager reports directly to the Director, Animal Welfare and holds supervisory oversight responsibility for a full team of 20 staff, in tandem with their co-manager. The Sr. Manager has direct reporting accountability for 10 team members.
Where and When You’ll Work
This position is an on-site role and reports to the ASPCA Adoption Center location, located in New York, NY.
The schedule is a 5-consecutive-day workweek with one weekend day required. Periodic schedule flexibility to accommodate team and departmental needs can be expected.
Compensation Starting pay for the successful applicant will depend on factors including education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only. The expected hiring salary range for this role is $72,000-$77,000 annually and may be modified in the future.
Stay Connected If you are interested in joining our team but do not see a position listed that fits your experience or interests, please stay connected to future opportunities with the ASPCA.
Benefits Our comprehensive benefits package helps you live a rewarding life at work and at home. Benefits include, but are not limited to:
Affordable health coverage, including medical, employer-paid dental and optional vision coverage.
Flexible time off that includes vacation time, paid personal time, sick time, bereavement time, paid parental leave, and 10 company-paid holidays.
Competitive financial incentives and retirement savings including a 401(k) plan with employer contributions.
Robust professional development opportunities including classes, on-the-job training, coaching and mentorship, with opportunities for internal mobility and field support.
Responsibilities Responsibility buckets are listed in general order of importance and include, but are not limited to:
People Management (50%)
With the Director, Animal Welfare, nurture a culture of learning at the Adoption Center, including a respectful and welcoming environment, goal setting and monitoring, clear expectations, and regular feedback.
Lead the recruitment process for hiring Integrated Care Assistants and ensure onboarding processes are followed.
Plan and lead routine developmental meetings for Lead ICAs.
Provide regular, timely, direct feedback via one-on-one check-ins and quarterly feedback sessions with direct reports.
Provide training, supervision, modeling, feedback and ongoing guidance for the full Animal Welfare team.
Communicate animal pathways through care and prioritize staff support in understanding humane euthanasia outcomes when appropriate.
Be a consistent and visible presence on the floor to observe workflow and identify developmental opportunities with in-the-moment coaching.
Maintain adequate staffing levels; assign responsibilities and direct workflow to maximize productivity and coverage.
Guide training, supervision, coaching and feedback for volunteers supporting Animal Welfare functions.
Serve as a change champion, working with the Director to improve welfare operations and ensure success of the Animal Welfare team.
Understand terms of the collective bargaining unit.
Rotate weekend, evening, holiday, and event coverage with other Adoption Center managers.
Animal Welfare Oversight and Operations (50%)
In partnership with the Director, ensure the Adoption Center operates with the Five Freedoms and the Association of Shelter Veterinarians guidelines as guiding principles for animal care.
Oversee and participate in daily work of Integrated Care Assistants; manage questions, make timely operational and staffing adjustments, and ensure understanding of operations.
Lead daily Medical, Behavior, and Sheltering Rounds (MBS Rounds) to move animals through efficiently.
Oversee space allocation for Adoption Center animals and forecast capacity for care and intake decisions.
Design and implement improved systems, tools and/or operations to manage animal flow and welfare processes.
Manage Animal Welfare administrative processes including inventory, supply ordering, payroll and scheduling.
Partner with Behavior leadership to identify enrichment opportunities; ensure daily feline and canine enrichment programs are implemented.
Update written materials (protocols, information sheets, data sheets) and ensure staff and volunteers use them consistently.
Ensure robust training and protocols for personnel and animal safety.
Represent Animal Welfare in departmental meetings and lead or consult on related projects and protocols.
Collaborate cross-departmentally to ensure efficient intake of large-scale animal cases and partner with other Senior Managers for consistent operations.
Support the Adoption Center response team for emergency mobilization planning, including overnight management as needed.
Collaborate with Community Engagement, Community Medicine, Relocation or National Field & Response teams periodically.
Other duties as assigned by supervisor.
Education and Work Experience
High school degree required or equivalent work experience
5 years of people management experience required – preferably in a veterinary practice or animal shelter
Fear Free Shelter certified or required completion within 60 days of hire
Experience managing union staff strongly preferred
Experience managing operations and logistics preferred
3 years in animal behavior and/or animal welfare field strongly preferred
Language:
English (Required)
Our EEO Policy The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process to ensure an equal employment opportunity. Please inform the ASPCA’s People Team if you need an accommodation to complete any forms or participate in the application process.
Individuals seeking employment are considered without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
ASPCA is an Equal Opportunity Employer (M/F/D/V).
About Us The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.
The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.
The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.
At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. We are committed to diversity, equity, and inclusion and to moving toward the ASPCA’s vision that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.
Employee Rights Under the Family and Medical Leave Act:
The ASPCA provides this notice to applicants about eligible employees’ protected leave for certain reasons. The link to learn more is intentionally omitted in this refined version.
Colorado and Oregon Applicants:
Per state laws, age-related inquiries on initial applications are restricted. If materials contain age-related information, applicants should redact it before submitting.
Indiana Applicants:
It is an unlawful employment practice to discriminate based on veteran status; please contact careers@aspca.org with concerns. See agency contacts for details.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment.
Philadelphia Applicants:
You may view rights under the Fair Criminal Record Screening Standards Act on the linked page.
#J-18808-Ljbffr
Do you thrive in a fast-paced, dynamic environment? Do you envision implementing plans for effective animal population management and driving innovative processes that ensure high-quality animal care and enrichment? Do you have a passion for developing strong, collaborative teams? If so, consider the role Senior Manager, Animal Welfare (Sr. Manager) at the ASPCA’s Adoption Center in New York City.
Who We Are
The ASPCA Adoption Center & Kitten Nursery provides intake and holistic care, including medical and behavioral support, to animals in New York City that need us most. We are dedicated to helping animals by engaging community members directly in the work of caring for animals.
Our population consists of five groups of animals:
Animal victims of cruelty and neglect brought to us by the NYPD
Animals brought to us through our Community Engagement team
Underage kittens and other medically compromised stray animals
Animals surrendered by their owners and in need of adoption into new homes
Animals transferred in from shelter/rescue partners
The Adoption Center and partner teams utilize and develop best practices for providing care and innovative placement strategies for these specialized populations.
What You’ll Do You’ll closely partner with the Director, Animal Welfare and other managers to position the ASPCA Adoption Center as a learning hub that encourages public involvement as ambassadors for the ASPCA’s mission through volunteerism, foster and adoption. You’ll be part of a high-performing team dedicated to the care of +/-2,000 at-risk pets per year, working collaboratively with internal and external stakeholders to further the ASPCA’s goal of ensuring animals live fulfilling lives. You’ll work with your team to minimize length of stay (LOS) using measurable outcomes, while ensuring all animals in care receive timely assessment, services and interventions throughout their stay.
To succeed in this role, the Sr. Manager will be a strong manager, teacher, supervisor and coach. The Sr. Manager will motivate, develop and lead a large team of Integrated Care Assistants in demanding and physical work. The Sr. Manager will champion canine and feline populations equally and be fluent in all aspects of their well-being, including housing, enrichment, animal body language and recognizing and mitigating indicators of stress and illness. Success also hinges on collaboration with other Adoption Center teams, with a special focus on partnering with medical and behavior subject matter experts to balance social and psychological needs of animals with best practices in herd health and shelter medicine, ensuring an enriched and healthy shelter environment at all times.
The Senior Manager reports directly to the Director, Animal Welfare and holds supervisory oversight responsibility for a full team of 20 staff, in tandem with their co-manager. The Sr. Manager has direct reporting accountability for 10 team members.
Where and When You’ll Work
This position is an on-site role and reports to the ASPCA Adoption Center location, located in New York, NY.
The schedule is a 5-consecutive-day workweek with one weekend day required. Periodic schedule flexibility to accommodate team and departmental needs can be expected.
Compensation Starting pay for the successful applicant will depend on factors including education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only. The expected hiring salary range for this role is $72,000-$77,000 annually and may be modified in the future.
Stay Connected If you are interested in joining our team but do not see a position listed that fits your experience or interests, please stay connected to future opportunities with the ASPCA.
Benefits Our comprehensive benefits package helps you live a rewarding life at work and at home. Benefits include, but are not limited to:
Affordable health coverage, including medical, employer-paid dental and optional vision coverage.
Flexible time off that includes vacation time, paid personal time, sick time, bereavement time, paid parental leave, and 10 company-paid holidays.
Competitive financial incentives and retirement savings including a 401(k) plan with employer contributions.
Robust professional development opportunities including classes, on-the-job training, coaching and mentorship, with opportunities for internal mobility and field support.
Responsibilities Responsibility buckets are listed in general order of importance and include, but are not limited to:
People Management (50%)
With the Director, Animal Welfare, nurture a culture of learning at the Adoption Center, including a respectful and welcoming environment, goal setting and monitoring, clear expectations, and regular feedback.
Lead the recruitment process for hiring Integrated Care Assistants and ensure onboarding processes are followed.
Plan and lead routine developmental meetings for Lead ICAs.
Provide regular, timely, direct feedback via one-on-one check-ins and quarterly feedback sessions with direct reports.
Provide training, supervision, modeling, feedback and ongoing guidance for the full Animal Welfare team.
Communicate animal pathways through care and prioritize staff support in understanding humane euthanasia outcomes when appropriate.
Be a consistent and visible presence on the floor to observe workflow and identify developmental opportunities with in-the-moment coaching.
Maintain adequate staffing levels; assign responsibilities and direct workflow to maximize productivity and coverage.
Guide training, supervision, coaching and feedback for volunteers supporting Animal Welfare functions.
Serve as a change champion, working with the Director to improve welfare operations and ensure success of the Animal Welfare team.
Understand terms of the collective bargaining unit.
Rotate weekend, evening, holiday, and event coverage with other Adoption Center managers.
Animal Welfare Oversight and Operations (50%)
In partnership with the Director, ensure the Adoption Center operates with the Five Freedoms and the Association of Shelter Veterinarians guidelines as guiding principles for animal care.
Oversee and participate in daily work of Integrated Care Assistants; manage questions, make timely operational and staffing adjustments, and ensure understanding of operations.
Lead daily Medical, Behavior, and Sheltering Rounds (MBS Rounds) to move animals through efficiently.
Oversee space allocation for Adoption Center animals and forecast capacity for care and intake decisions.
Design and implement improved systems, tools and/or operations to manage animal flow and welfare processes.
Manage Animal Welfare administrative processes including inventory, supply ordering, payroll and scheduling.
Partner with Behavior leadership to identify enrichment opportunities; ensure daily feline and canine enrichment programs are implemented.
Update written materials (protocols, information sheets, data sheets) and ensure staff and volunteers use them consistently.
Ensure robust training and protocols for personnel and animal safety.
Represent Animal Welfare in departmental meetings and lead or consult on related projects and protocols.
Collaborate cross-departmentally to ensure efficient intake of large-scale animal cases and partner with other Senior Managers for consistent operations.
Support the Adoption Center response team for emergency mobilization planning, including overnight management as needed.
Collaborate with Community Engagement, Community Medicine, Relocation or National Field & Response teams periodically.
Other duties as assigned by supervisor.
Education and Work Experience
High school degree required or equivalent work experience
5 years of people management experience required – preferably in a veterinary practice or animal shelter
Fear Free Shelter certified or required completion within 60 days of hire
Experience managing union staff strongly preferred
Experience managing operations and logistics preferred
3 years in animal behavior and/or animal welfare field strongly preferred
Language:
English (Required)
Our EEO Policy The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process to ensure an equal employment opportunity. Please inform the ASPCA’s People Team if you need an accommodation to complete any forms or participate in the application process.
Individuals seeking employment are considered without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
ASPCA is an Equal Opportunity Employer (M/F/D/V).
About Us The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.
The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.
The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.
At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. We are committed to diversity, equity, and inclusion and to moving toward the ASPCA’s vision that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.
Employee Rights Under the Family and Medical Leave Act:
The ASPCA provides this notice to applicants about eligible employees’ protected leave for certain reasons. The link to learn more is intentionally omitted in this refined version.
Colorado and Oregon Applicants:
Per state laws, age-related inquiries on initial applications are restricted. If materials contain age-related information, applicants should redact it before submitting.
Indiana Applicants:
It is an unlawful employment practice to discriminate based on veteran status; please contact careers@aspca.org with concerns. See agency contacts for details.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment.
Philadelphia Applicants:
You may view rights under the Fair Criminal Record Screening Standards Act on the linked page.
#J-18808-Ljbffr