ASPCA
Overview
Overview Do you thrive in a fast-paced, dynamic and complex environment? Do you envision implementing plans for effective animal population management and driving innovative processes that ensure high-quality animal care and enrichment? Do you have a passion for developing strong, collaborative teams? If so, consider the role Senior Manager, Animal Welfare (Sr. Manager) at the ASPCA’s Adoption Center in New York City. Summary Overview Do you thrive in a fast-paced, dynamic and complex environment? Do you envision implementing plans for effective animal population management and driving innovative processes that ensure high-quality animal care and enrichment? Do you have a passion for developing strong, collaborative teams? If so, consider the role Senior Manager, Animal Welfare (Sr. Manager) at the ASPCA’s Adoption Center in New York City. Who We Are The ASPCA Adoption Center & Kitten Nursery provides intake, holistic care, including medical and behavioral support and outcomes for animals in New York City that need us most and is dedicated to helping animals by engaging community members directly in the work of caring for animals. Our population consists of five groups of animals: Animal victims of cruelty and neglect brought to us by the NYPD Animals brought to us through our Community Engagement team Underage kittens and other medically compromised stray animals Animals surrendered by their owners and in need of adoption into new homes Animals transferred in from shelter/rescue partners The Adoption Center and partner teams utilize and develop best practices for providing care and innovative placement strategies for these specialized populations. What You’ll Do You’ll closely partner with the Director, Animal Welfare and other managers to position the ASPCA Adoption Center as a learning hub that encourages public involvement as ambassadors for the ASPCA’s mission through volunteerism, foster and adoption. You’ll be part of a high-performing team dedicated to the care of +/-2,000 at-risk pets per year, working collaboratively and effectively with internal and external stakeholders to further the ASPCA’s ultimate goal: ensuring animals live fulfilling lives. You’ll work with your team to minimize length of stay (LOS) using measurable outcomes, while ensuring all animals in care receive timely assessment, services and interventions throughout their stay. To succeed in this role, the Sr. Manager will be a strong manager, teacher, supervisor and coach. The Sr. Manager will be dedicated to motivating, developing and leading a large team of Integrated Care Assistants in demanding and physical work. The Sr. Manager will champion canine and feline populations equally and enthusiastically and be fluent in all aspects of their well-being, including housing, enrichment, animal body language and recognizing and mitigating indicators of stress and illness. Success also hinges on the Sr. Manager’s collaboration with other Adoption Center teams, with a special focus on partnering with medical and behavior subject matter experts to balance the social and psychological needs of animals with best practices in herd health and shelter medicine, ensuring an enriched and healthy shelter environment is maintained at all times. Responsibilities Responsibilities Responsibility buckets are listed in general order of importance. They include, but are not limited to: People Management (50%) With Director, Animal Welfare, nurture a culture of learning at the Adoption Center, including ensuring a respectful and welcoming environment, active participation in goal setting and monitoring, clear expectations, and regular practice of feedback and after-actions Lead the recruitment process for hiring Integrated Care Assistants and ensure comprehensive and effective onboarding processes are followed. Plan and lead routine developmental meetings for Lead ICAs Provide regular, timely and direct feedback via regular one-on-one check ins and quarterly feedback sessions with direct reports Provide training, supervision, modeling, feedback and ongoing guidance for the full Animal Welfare team Provide the ICA team direct, timely and transparent communication about animals’ pathways through care and prioritize support for staff in understanding humane euthanasia outcomes may ultimately be appropriate for some animals. Be a consistent and visible presence on the floor to observe the workflow and needs of the team, identify developmental opportunities, and offer in-the-moment coaching Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct workflow in order to maximize productivity and maintain coverage Guide the team in training, supervising, coaching and the provision of developmental and appreciative feedback to volunteers in their deep support of Animal Welfare functions Serve as a champion in times of change and work with the Director in identifying ways to improve welfare operations and ensure the success of the Animal Welfare team Maintain understanding of the terms of the collective bargaining unit Rotate coverage of weekend, evening, holiday and event coverage with other Adoption Center managers Animal Welfare Oversight and Operations (50%) In partnership with Director, Animal Welfare, ensure the Adoption Center operates with the Five Freedoms (freedom from hunger and thirst; from discomfort; from pain, injury or disease; from fear and distress; and to express normal behavior), and the Association of Shelter Veterinarians’ “Guidelines for Standards of Care in Animal Shelters” as guiding principles for animal care Oversee and participate in the daily work of the Integrated Care Assistants, answer questions, make timely operational and staffing adjustments, receive feedback, and ensure deep understanding of and compliance with Adoption Center operations Lead daily Medical, Behavior, and Sheltering Rounds (MBS Rounds), ensuring all teams are focused on moving animals through the Adoption Center efficiently Oversee space allocation for Adoption Center animals, including forecasting to determine capacity for care and guide intake decisions In partnership with the Director, Animal Welfare, design and implement improved systems, tools and/or operations to manage animal flow and other animal welfare processes Manage Animal Welfare administrative processes including but not limited to inventory, supply ordering, payroll and scheduling Partner with Behavior leadership to identify opportunities for enrichment; ensure that daily feline and canine enrichment programs are implemented and maintained Implement and maintain updates to written materials (protocols, information sheets, data sheets, etc.) and ensure their consistent use by staff and volunteers Ensure robust training and protocols are in place to maintain personnel and animal safety Act as Animal Welfare representative in departmental meetings as directed Lead or consult on Animal Welfare-related projects and protocols as directed Collaborate and plan cross-departmentally to ensure efficient intake of both criminal and non-criminal large-scale animal cases Partner with other Senior Managers to ensure consistent Adoption Center operations, and the provision of the highest standards of animal and client care Play an integral role on the Adoption Center’s response team to implement and enhance an effective emergency mobilization plan (e.g. storms and large-scale animal intakes) including overnight management presence as needed Deploy with Community Engagement, Community Medicine, Relocation or National Field & Response (NFR) Team twice per year Other duties as assigned by supervisor Qualifications
Demonstrates exceptional leadership skills in managing a team and prioritizing their development Superior problem-solving abilities; likes to troubleshoot and find solutions when facing challenges Ability to provide training, supervision, modeling, coaching and ongoing guidance for direct reports Proven history of building and maintaining positive and productive relationships with internal and external stakeholders Knowledge of animal behavior and animal welfare; readily able to work closely with animals who are behaviorally and/or medically compromised; and to understand and participate in euthanasia decisions as appropriate, and support staff in understanding these outcomes. Demonstrates care and concern for the safety and well-being of self, animals and others, especially during stressful situations Ability to thrive in a fast-paced, potentially stressful environment; must be flexible and adaptable to frequent changes to plans/protocols Excellent written and oral communication skills Excellent low stress handling skills with felines and canines preferred Fluent in PetPoint or other animal management software with an affinity for learning new technology quickly Available to work a flexible schedule when needed including days, evenings, weekends, and holidays Ability to exemplify ASPCA’s core values and behavioral competencies Education And Work Experience High school degree required or equivalent work experience 5 years people management experience required – preferably in a veterinary practice or animal shelter Fear Free® Shelter certified or required completion within 60 days of hire Experience managing union staff strongly preferred Experience managing operations and logistics preferred 3 years in animal behavior and/or animal welfare field strongly preferred Qualifications See Above For Qualifications Details. Language English (Required) Education and Work Experience Our EEO Policy The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). About Us The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Your Employee Rights Under the Family and Medical Leave Act: Pursuant to regulations of the Family and Medical Leave Act (FMLA), we provide this notice to applicants about eligible employees’ protected leave for certain reasons. Click on the link to learn more. Applicants that are residents of Colorado and Oregon:
Per CO Senate Bill 23-058 and ORS 659A.030, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries through completion of the initial interview. We can require/request additional application materials; if those materials contain any age-related information, an applicant should redact the information before submitting an initial employment application. Indiana Applicants:
Pursuant to Indiana law, we are providing notice that it is an unlawful employment practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by: (1) refusing to employ an applicant for employment on the basis that the applicant is a veteran of the armed forces of the United States; or (2) refusing to employ an applicant for employment on the basis that the applicant is a member of the Indiana National Guard or a member of a reserve component. Should you feel that you were a victim of discrimination on the basis of veteran status, please let us know at careers@aspca.org. Alternatively, you can file a complaint with the following agencies at any time: Indiana Civil Rights Commission (ICRC) 100 North Senate Avenue, Room N103, Indianapolis, IN 46204; Office: (317) 232-2600 | Toll Free: (800) 628-2909; Hearing Impaired: (800) 743-3333 | Fax: (317) 232-6580; E-mail: icrc@crc.in.gov | Website: www.in.gov/icrc. Equal Employment Opportunity Commission - Indianapolis Field Office; 115 W. Washington Street South Tower Suite 600; Indianapolis, IN 46204; Phone: 463-999-1240; Fax: 317-226-7953; TTY: 1-800-669-6820;ASL Video Phone: 844-234-5122. Massachusetts Applicants:
Per Massachusetts law, we are providing notice that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Philadelphia Applicants:
You may view your rights under the Fair Criminal Record Screening Standards Act here.
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Overview Do you thrive in a fast-paced, dynamic and complex environment? Do you envision implementing plans for effective animal population management and driving innovative processes that ensure high-quality animal care and enrichment? Do you have a passion for developing strong, collaborative teams? If so, consider the role Senior Manager, Animal Welfare (Sr. Manager) at the ASPCA’s Adoption Center in New York City. Summary Overview Do you thrive in a fast-paced, dynamic and complex environment? Do you envision implementing plans for effective animal population management and driving innovative processes that ensure high-quality animal care and enrichment? Do you have a passion for developing strong, collaborative teams? If so, consider the role Senior Manager, Animal Welfare (Sr. Manager) at the ASPCA’s Adoption Center in New York City. Who We Are The ASPCA Adoption Center & Kitten Nursery provides intake, holistic care, including medical and behavioral support and outcomes for animals in New York City that need us most and is dedicated to helping animals by engaging community members directly in the work of caring for animals. Our population consists of five groups of animals: Animal victims of cruelty and neglect brought to us by the NYPD Animals brought to us through our Community Engagement team Underage kittens and other medically compromised stray animals Animals surrendered by their owners and in need of adoption into new homes Animals transferred in from shelter/rescue partners The Adoption Center and partner teams utilize and develop best practices for providing care and innovative placement strategies for these specialized populations. What You’ll Do You’ll closely partner with the Director, Animal Welfare and other managers to position the ASPCA Adoption Center as a learning hub that encourages public involvement as ambassadors for the ASPCA’s mission through volunteerism, foster and adoption. You’ll be part of a high-performing team dedicated to the care of +/-2,000 at-risk pets per year, working collaboratively and effectively with internal and external stakeholders to further the ASPCA’s ultimate goal: ensuring animals live fulfilling lives. You’ll work with your team to minimize length of stay (LOS) using measurable outcomes, while ensuring all animals in care receive timely assessment, services and interventions throughout their stay. To succeed in this role, the Sr. Manager will be a strong manager, teacher, supervisor and coach. The Sr. Manager will be dedicated to motivating, developing and leading a large team of Integrated Care Assistants in demanding and physical work. The Sr. Manager will champion canine and feline populations equally and enthusiastically and be fluent in all aspects of their well-being, including housing, enrichment, animal body language and recognizing and mitigating indicators of stress and illness. Success also hinges on the Sr. Manager’s collaboration with other Adoption Center teams, with a special focus on partnering with medical and behavior subject matter experts to balance the social and psychological needs of animals with best practices in herd health and shelter medicine, ensuring an enriched and healthy shelter environment is maintained at all times. Responsibilities Responsibilities Responsibility buckets are listed in general order of importance. They include, but are not limited to: People Management (50%) With Director, Animal Welfare, nurture a culture of learning at the Adoption Center, including ensuring a respectful and welcoming environment, active participation in goal setting and monitoring, clear expectations, and regular practice of feedback and after-actions Lead the recruitment process for hiring Integrated Care Assistants and ensure comprehensive and effective onboarding processes are followed. Plan and lead routine developmental meetings for Lead ICAs Provide regular, timely and direct feedback via regular one-on-one check ins and quarterly feedback sessions with direct reports Provide training, supervision, modeling, feedback and ongoing guidance for the full Animal Welfare team Provide the ICA team direct, timely and transparent communication about animals’ pathways through care and prioritize support for staff in understanding humane euthanasia outcomes may ultimately be appropriate for some animals. Be a consistent and visible presence on the floor to observe the workflow and needs of the team, identify developmental opportunities, and offer in-the-moment coaching Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct workflow in order to maximize productivity and maintain coverage Guide the team in training, supervising, coaching and the provision of developmental and appreciative feedback to volunteers in their deep support of Animal Welfare functions Serve as a champion in times of change and work with the Director in identifying ways to improve welfare operations and ensure the success of the Animal Welfare team Maintain understanding of the terms of the collective bargaining unit Rotate coverage of weekend, evening, holiday and event coverage with other Adoption Center managers Animal Welfare Oversight and Operations (50%) In partnership with Director, Animal Welfare, ensure the Adoption Center operates with the Five Freedoms (freedom from hunger and thirst; from discomfort; from pain, injury or disease; from fear and distress; and to express normal behavior), and the Association of Shelter Veterinarians’ “Guidelines for Standards of Care in Animal Shelters” as guiding principles for animal care Oversee and participate in the daily work of the Integrated Care Assistants, answer questions, make timely operational and staffing adjustments, receive feedback, and ensure deep understanding of and compliance with Adoption Center operations Lead daily Medical, Behavior, and Sheltering Rounds (MBS Rounds), ensuring all teams are focused on moving animals through the Adoption Center efficiently Oversee space allocation for Adoption Center animals, including forecasting to determine capacity for care and guide intake decisions In partnership with the Director, Animal Welfare, design and implement improved systems, tools and/or operations to manage animal flow and other animal welfare processes Manage Animal Welfare administrative processes including but not limited to inventory, supply ordering, payroll and scheduling Partner with Behavior leadership to identify opportunities for enrichment; ensure that daily feline and canine enrichment programs are implemented and maintained Implement and maintain updates to written materials (protocols, information sheets, data sheets, etc.) and ensure their consistent use by staff and volunteers Ensure robust training and protocols are in place to maintain personnel and animal safety Act as Animal Welfare representative in departmental meetings as directed Lead or consult on Animal Welfare-related projects and protocols as directed Collaborate and plan cross-departmentally to ensure efficient intake of both criminal and non-criminal large-scale animal cases Partner with other Senior Managers to ensure consistent Adoption Center operations, and the provision of the highest standards of animal and client care Play an integral role on the Adoption Center’s response team to implement and enhance an effective emergency mobilization plan (e.g. storms and large-scale animal intakes) including overnight management presence as needed Deploy with Community Engagement, Community Medicine, Relocation or National Field & Response (NFR) Team twice per year Other duties as assigned by supervisor Qualifications
Demonstrates exceptional leadership skills in managing a team and prioritizing their development Superior problem-solving abilities; likes to troubleshoot and find solutions when facing challenges Ability to provide training, supervision, modeling, coaching and ongoing guidance for direct reports Proven history of building and maintaining positive and productive relationships with internal and external stakeholders Knowledge of animal behavior and animal welfare; readily able to work closely with animals who are behaviorally and/or medically compromised; and to understand and participate in euthanasia decisions as appropriate, and support staff in understanding these outcomes. Demonstrates care and concern for the safety and well-being of self, animals and others, especially during stressful situations Ability to thrive in a fast-paced, potentially stressful environment; must be flexible and adaptable to frequent changes to plans/protocols Excellent written and oral communication skills Excellent low stress handling skills with felines and canines preferred Fluent in PetPoint or other animal management software with an affinity for learning new technology quickly Available to work a flexible schedule when needed including days, evenings, weekends, and holidays Ability to exemplify ASPCA’s core values and behavioral competencies Education And Work Experience High school degree required or equivalent work experience 5 years people management experience required – preferably in a veterinary practice or animal shelter Fear Free® Shelter certified or required completion within 60 days of hire Experience managing union staff strongly preferred Experience managing operations and logistics preferred 3 years in animal behavior and/or animal welfare field strongly preferred Qualifications See Above For Qualifications Details. Language English (Required) Education and Work Experience Our EEO Policy The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). About Us The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Your Employee Rights Under the Family and Medical Leave Act: Pursuant to regulations of the Family and Medical Leave Act (FMLA), we provide this notice to applicants about eligible employees’ protected leave for certain reasons. Click on the link to learn more. Applicants that are residents of Colorado and Oregon:
Per CO Senate Bill 23-058 and ORS 659A.030, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries through completion of the initial interview. We can require/request additional application materials; if those materials contain any age-related information, an applicant should redact the information before submitting an initial employment application. Indiana Applicants:
Pursuant to Indiana law, we are providing notice that it is an unlawful employment practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by: (1) refusing to employ an applicant for employment on the basis that the applicant is a veteran of the armed forces of the United States; or (2) refusing to employ an applicant for employment on the basis that the applicant is a member of the Indiana National Guard or a member of a reserve component. Should you feel that you were a victim of discrimination on the basis of veteran status, please let us know at careers@aspca.org. Alternatively, you can file a complaint with the following agencies at any time: Indiana Civil Rights Commission (ICRC) 100 North Senate Avenue, Room N103, Indianapolis, IN 46204; Office: (317) 232-2600 | Toll Free: (800) 628-2909; Hearing Impaired: (800) 743-3333 | Fax: (317) 232-6580; E-mail: icrc@crc.in.gov | Website: www.in.gov/icrc. Equal Employment Opportunity Commission - Indianapolis Field Office; 115 W. Washington Street South Tower Suite 600; Indianapolis, IN 46204; Phone: 463-999-1240; Fax: 317-226-7953; TTY: 1-800-669-6820;ASL Video Phone: 844-234-5122. Massachusetts Applicants:
Per Massachusetts law, we are providing notice that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Philadelphia Applicants:
You may view your rights under the Fair Criminal Record Screening Standards Act here.
#J-18808-Ljbffr