City of Longview
Overview
Description: Coordinates and performs a variety of technical and clerical debt collection activities of active and inactive delinquent utility accounts; prepares, reviews, analyzes and submits active delinquent utility accounts for account deactivation and water service turn-off; prepares, reviews, analyzes and submits inactive utility accounts for collection procedures and submission to debt collection agency; monitors and reviews payment plan applications and deferment agreements; assists in resolving delinquent account issues and accounting for debt collector trial balance; and performs other duties as assigned. Additionally, coordinates and performs a variety of related tasks to support debt collection operations and customer account management. Examples of Duties
Generates and analyzes credit control listings; researches accounts, notes, documentation, service orders and payments. Monitors payment plan applications and deferment agreements; restructures or revises payment terms within established procedures. Contacts commercial and industrial delinquent utility accounts; generates automated calls to delinquent utility accounts using interactive voice response software. Prepares and uploads final collection notices to bill print outsourcer; sends final collection notices to customers. Utilizes available resources and skip tracing techniques to ascertain locations of persons with past due accounts. Coordinates monthly collection schedules and conducts quarterly audits of delinquent accounts. Finalizes and submits credit control listings for account deactivation and water service turn-off; distributes listing to field crew and other departments; schedules theft-prevention maintenance orders. Liases with utility bill assistance program administrator, area charities, and help organizations to ensure agency pledges are processed and posted to utility accounts. Performs process in software to assign and submit inactive delinquent accounts to debt collection agency/firm; liaises with debt collection agency by providing information regarding disputes and payments. Reconciles debt collector trial balance; tracks debt collection payments; reports debt collection payments received to debt collection agency. Prepares bad debt accounts receivable information regarding bad debt expense. Compiles and prepares various types of financial records, statements, and reports. Explains utility rates, fees, policies and procedures to customers; updates and notates account/customer information. Calculates utility bills and account adjustments; prepares adjustment forms and supporting documentation for approval and processing. Processes electronic check, debit and credit card payments made over the telephone and provides confirmation numbers to customers. Assists with answering phones, responding to customer inquiries, resolving account issues; opening and processing mail payments. Performs other assigned tasks and duties as assigned. Minimum Requirements
Associates Degree in Business, Public Administration or related field and 1 year of customer service experience; OR an equivalent combination of education and experience to include one year of debt collection experience. Must possess a valid Texas Driver License. Physical Demands / Work Environment
Work is performed in a standard office environment. Subject to sitting for extended periods of time, standing, walking, bending, reaching, and lifting of objects up to 25 pounds. May be exposed to potentially irate members of the public. Benefits
All full-time employees receive: 15 vacation days; 11 paid holidays; 15 sick days; Retirement Plan (Texas Municipal Retirement System) with a two to one match; Paid Health/Dental/Life Insurance; Cafeteria Plan; Emergency Leave; Longevity Pay; Free employee health clinic; Tuition reimbursement.
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Description: Coordinates and performs a variety of technical and clerical debt collection activities of active and inactive delinquent utility accounts; prepares, reviews, analyzes and submits active delinquent utility accounts for account deactivation and water service turn-off; prepares, reviews, analyzes and submits inactive utility accounts for collection procedures and submission to debt collection agency; monitors and reviews payment plan applications and deferment agreements; assists in resolving delinquent account issues and accounting for debt collector trial balance; and performs other duties as assigned. Additionally, coordinates and performs a variety of related tasks to support debt collection operations and customer account management. Examples of Duties
Generates and analyzes credit control listings; researches accounts, notes, documentation, service orders and payments. Monitors payment plan applications and deferment agreements; restructures or revises payment terms within established procedures. Contacts commercial and industrial delinquent utility accounts; generates automated calls to delinquent utility accounts using interactive voice response software. Prepares and uploads final collection notices to bill print outsourcer; sends final collection notices to customers. Utilizes available resources and skip tracing techniques to ascertain locations of persons with past due accounts. Coordinates monthly collection schedules and conducts quarterly audits of delinquent accounts. Finalizes and submits credit control listings for account deactivation and water service turn-off; distributes listing to field crew and other departments; schedules theft-prevention maintenance orders. Liases with utility bill assistance program administrator, area charities, and help organizations to ensure agency pledges are processed and posted to utility accounts. Performs process in software to assign and submit inactive delinquent accounts to debt collection agency/firm; liaises with debt collection agency by providing information regarding disputes and payments. Reconciles debt collector trial balance; tracks debt collection payments; reports debt collection payments received to debt collection agency. Prepares bad debt accounts receivable information regarding bad debt expense. Compiles and prepares various types of financial records, statements, and reports. Explains utility rates, fees, policies and procedures to customers; updates and notates account/customer information. Calculates utility bills and account adjustments; prepares adjustment forms and supporting documentation for approval and processing. Processes electronic check, debit and credit card payments made over the telephone and provides confirmation numbers to customers. Assists with answering phones, responding to customer inquiries, resolving account issues; opening and processing mail payments. Performs other assigned tasks and duties as assigned. Minimum Requirements
Associates Degree in Business, Public Administration or related field and 1 year of customer service experience; OR an equivalent combination of education and experience to include one year of debt collection experience. Must possess a valid Texas Driver License. Physical Demands / Work Environment
Work is performed in a standard office environment. Subject to sitting for extended periods of time, standing, walking, bending, reaching, and lifting of objects up to 25 pounds. May be exposed to potentially irate members of the public. Benefits
All full-time employees receive: 15 vacation days; 11 paid holidays; 15 sick days; Retirement Plan (Texas Municipal Retirement System) with a two to one match; Paid Health/Dental/Life Insurance; Cafeteria Plan; Emergency Leave; Longevity Pay; Free employee health clinic; Tuition reimbursement.
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