Parallelle
Who We Are
Parallelle creates elevated, thoughtfully designed products that bring beauty and ease into everyday life. We believe in craft, intentionality, and the quiet power of well-made things. Our team blends design, operations, and customer experience into a cohesive brand built on high standards and steady growth.
About The Role We're looking for a
Customer Service Representative
to support our e-commerce operations by managing customer inquiries with clarity, efficiency, and good judgment. This role is primarily email-based and centers on resolving order questions, returns, and exchanges. You'll work independently within established systems and guidelines, with an emphasis on practical problem-solving and keeping the customer experience positive.
Requirements A Typical Day May Include
Responding to customer inquiries via email using a ticketing system
Managing customer service tickets from intake through resolution
Assisting customers with returns and exchanges, including size or product questions
Using internal tools to accurately document, update, and close tickets
Applying sound judgment to resolve issues without unnecessary escalation
Flagging recurring issues or patterns that may impact the customer experience
Role Progression
Within 1 month, you'll be trained on Parallel's systems, policies, and workflows and independently managing customer tickets
Within 3 months, you'll be confidently handling full ticket volume, including higher-volume periods and be a reliable owner of the customer experience and contribute to ongoing process improvements and seasonal support
About You
You have experience in customer service or a similar support role
You communicate clearly and professionally in writing
You're comfortable working independently and managing multiple tickets at once
You use good judgment and stay calm when handling customer issues
You value resolving problems efficiently and keeping interactions respectful
Nice to Have but Not Necessary
Experience supporting an e-commerce business
Familiarity with Zendesk or similar ticketing systems
Experience with returns or exchange platforms
Benefits Why Choose Us Parallelle is a growing brand with a thoughtful, human-centered approach to product and work. You'll join a small, collaborative team where your decisions shape the customer experience and the future of the business. We value clarity, craft, and people who take ownership and move work forward with intention.
Compensation And Benefits
Hourly pay range: $25-$30 per hour, depending on experience
Full-time, onsite role
Opportunity to support a growing brand with clear systems and expectations
Health, PTO, and additional perks aligned with Parallelle's policies
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About The Role We're looking for a
Customer Service Representative
to support our e-commerce operations by managing customer inquiries with clarity, efficiency, and good judgment. This role is primarily email-based and centers on resolving order questions, returns, and exchanges. You'll work independently within established systems and guidelines, with an emphasis on practical problem-solving and keeping the customer experience positive.
Requirements A Typical Day May Include
Responding to customer inquiries via email using a ticketing system
Managing customer service tickets from intake through resolution
Assisting customers with returns and exchanges, including size or product questions
Using internal tools to accurately document, update, and close tickets
Applying sound judgment to resolve issues without unnecessary escalation
Flagging recurring issues or patterns that may impact the customer experience
Role Progression
Within 1 month, you'll be trained on Parallel's systems, policies, and workflows and independently managing customer tickets
Within 3 months, you'll be confidently handling full ticket volume, including higher-volume periods and be a reliable owner of the customer experience and contribute to ongoing process improvements and seasonal support
About You
You have experience in customer service or a similar support role
You communicate clearly and professionally in writing
You're comfortable working independently and managing multiple tickets at once
You use good judgment and stay calm when handling customer issues
You value resolving problems efficiently and keeping interactions respectful
Nice to Have but Not Necessary
Experience supporting an e-commerce business
Familiarity with Zendesk or similar ticketing systems
Experience with returns or exchange platforms
Benefits Why Choose Us Parallelle is a growing brand with a thoughtful, human-centered approach to product and work. You'll join a small, collaborative team where your decisions shape the customer experience and the future of the business. We value clarity, craft, and people who take ownership and move work forward with intention.
Compensation And Benefits
Hourly pay range: $25-$30 per hour, depending on experience
Full-time, onsite role
Opportunity to support a growing brand with clear systems and expectations
Health, PTO, and additional perks aligned with Parallelle's policies
#J-18808-Ljbffr