24 Seven Talent
Ecommerce Customer Service Representative
24 Seven Talent, Bell Gardens, California, United States, 90201
Overview
We are seeking an experienced
Customer Service Representative
to join a fast-paced fashion e-commerce team on a temporary basis. This role will support the customer experience function during a maternity leave. The ideal candidate will have a strong background in women’s fashion, ready-to-wear, e-commerce, or athleisure, and will thrive in a dynamic, customer-centric environment. Responsibilities
Respond to customer inquiries via email, phone, chat, and social media with professionalism and empathy Assist customers with order processing, returns, and exchanges Provide detailed product information and recommendations Accurately document all interactions and feedback in CRM system (Gorgias or similar) Collaborate with internal departments to resolve order or shipping issues Ensure all customer interactions reflect the tone and values of the brand Proactively communicate with warehouse and internal teams to ensure timely resolutions Maintain high attention to detail and ensure accuracy in all communications and transactions Qualifications
Minimum 2 years of customer service experience, preferably in fashion or e-commerce Experience with luxury or premium customer service is highly preferred Strong written and verbal communication skills Proficiency in CRM platforms such as Gorgias, Zendesk, Loop or similar is a must have Ability to work independently while maintaining a collaborative mindset Comfortable working in a fast-paced, high-volume environment Must be available to work onsite in Los Angeles, CA Physical Requirements
Frequent use of computer, mouse, and keyboard Primarily a seated office role with occasional standing, bending, and stooping Location:
Los Angeles, CA 90010 (Onsite) Schedule:
Monday – Friday, 9:00 AM – 6:00 PM Duration:
3 months temp – with potential to convert full-time Pay Rate:
$21/per hour
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We are seeking an experienced
Customer Service Representative
to join a fast-paced fashion e-commerce team on a temporary basis. This role will support the customer experience function during a maternity leave. The ideal candidate will have a strong background in women’s fashion, ready-to-wear, e-commerce, or athleisure, and will thrive in a dynamic, customer-centric environment. Responsibilities
Respond to customer inquiries via email, phone, chat, and social media with professionalism and empathy Assist customers with order processing, returns, and exchanges Provide detailed product information and recommendations Accurately document all interactions and feedback in CRM system (Gorgias or similar) Collaborate with internal departments to resolve order or shipping issues Ensure all customer interactions reflect the tone and values of the brand Proactively communicate with warehouse and internal teams to ensure timely resolutions Maintain high attention to detail and ensure accuracy in all communications and transactions Qualifications
Minimum 2 years of customer service experience, preferably in fashion or e-commerce Experience with luxury or premium customer service is highly preferred Strong written and verbal communication skills Proficiency in CRM platforms such as Gorgias, Zendesk, Loop or similar is a must have Ability to work independently while maintaining a collaborative mindset Comfortable working in a fast-paced, high-volume environment Must be available to work onsite in Los Angeles, CA Physical Requirements
Frequent use of computer, mouse, and keyboard Primarily a seated office role with occasional standing, bending, and stooping Location:
Los Angeles, CA 90010 (Onsite) Schedule:
Monday – Friday, 9:00 AM – 6:00 PM Duration:
3 months temp – with potential to convert full-time Pay Rate:
$21/per hour
#J-18808-Ljbffr