Overview
Job Title:
Customer Service Representative Location:
Tucker, GA Pay Rate:
Up to $18.50/hr Type:
Contract Schedule:
Must be available
Fridays & Saturdays
Guaranteed day off
Sunday
Rotating shifts:
1st Shift:
6:00 AM – 2:30 PM
2nd Shift:
12:00 PM – 8:30 PM
Posting Description This is
not a traditional call center role . We are seeking a
Customer Service Representative – Warehouse Dispatch
to support a fast-paced in-home delivery operation. In this role, you will work directly with delivery driver teams in real time, helping them stay on schedule, resolve issues, and communicate effectively with customers when needed.
You’ll spend most of your day on the phone coordinating with drivers, troubleshooting delivery challenges, and stepping in to assist customers during in-home deliveries. This role is ideal for someone who is
dependable, assertive, and calm under pressure , with the ability to communicate confidently in both English and Spanish.
Key Responsibilities
Driver Communication & Dispatch
Maintain real-time phone communication with delivery driver teams during routes
Help drivers stay on schedule and troubleshoot delivery issues
Track delays, route exceptions, and missing updates
Escalate unresolved issues to leadership as needed
Customer Support
Speak directly with customers during in-home delivery issues
De-escalate concerns and clearly explain services and next steps
Act as a bridge between customers and driver teams
Warehouse End-of-Day Support (Primarily 2nd Shift)
Guide driver teams during end-of-day warehouse check-in
Ensure proper trash disposal and haul-away drop-off
Confirm required check-in steps are completed before drivers leave
Team & Operations Support
Support Lead CSR with phone coverage, documentation, and issue tracking
Communicate delays or operational issues to leadership
Required Qualifications
Fluent in English and Spanish
(spoken and understood)
Comfortable on the phone throughout the day in a fast-paced environment
Strong communication skills — calm, confident, and professional
Dependable and flexible with rotating shifts
Basic computer skills (email, Excel, GPS or route-tracking tools)
Preferred Experience
Dispatch, logistics, warehouse, or delivery coordination experience
Hands-on background in appliance delivery, furniture assembly, warehouse work, or handyman/trade roles
Familiarity with routing or logistics systems (e.g., Descartes, CLX, or similar)
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Customer Service Representative Location:
Tucker, GA Pay Rate:
Up to $18.50/hr Type:
Contract Schedule:
Must be available
Fridays & Saturdays
Guaranteed day off
Sunday
Rotating shifts:
1st Shift:
6:00 AM – 2:30 PM
2nd Shift:
12:00 PM – 8:30 PM
Posting Description This is
not a traditional call center role . We are seeking a
Customer Service Representative – Warehouse Dispatch
to support a fast-paced in-home delivery operation. In this role, you will work directly with delivery driver teams in real time, helping them stay on schedule, resolve issues, and communicate effectively with customers when needed.
You’ll spend most of your day on the phone coordinating with drivers, troubleshooting delivery challenges, and stepping in to assist customers during in-home deliveries. This role is ideal for someone who is
dependable, assertive, and calm under pressure , with the ability to communicate confidently in both English and Spanish.
Key Responsibilities
Driver Communication & Dispatch
Maintain real-time phone communication with delivery driver teams during routes
Help drivers stay on schedule and troubleshoot delivery issues
Track delays, route exceptions, and missing updates
Escalate unresolved issues to leadership as needed
Customer Support
Speak directly with customers during in-home delivery issues
De-escalate concerns and clearly explain services and next steps
Act as a bridge between customers and driver teams
Warehouse End-of-Day Support (Primarily 2nd Shift)
Guide driver teams during end-of-day warehouse check-in
Ensure proper trash disposal and haul-away drop-off
Confirm required check-in steps are completed before drivers leave
Team & Operations Support
Support Lead CSR with phone coverage, documentation, and issue tracking
Communicate delays or operational issues to leadership
Required Qualifications
Fluent in English and Spanish
(spoken and understood)
Comfortable on the phone throughout the day in a fast-paced environment
Strong communication skills — calm, confident, and professional
Dependable and flexible with rotating shifts
Basic computer skills (email, Excel, GPS or route-tracking tools)
Preferred Experience
Dispatch, logistics, warehouse, or delivery coordination experience
Hands-on background in appliance delivery, furniture assembly, warehouse work, or handyman/trade roles
Familiarity with routing or logistics systems (e.g., Descartes, CLX, or similar)
#J-18808-Ljbffr