Job Title: Customer Service Representative
Location:
Tucker, GA Pay Rate:
Up to $18.50/hr Type:
Contract Schedule: Must be available
Fridays & Saturdays Guaranteed day off
Sunday Rotating shifts: 1st Shift:
6:00 AM - 2:30 PM 2nd Shift:
12:00 PM - 8:30 PM
Posting Description
This is
not a traditional call center role . We are seeking a
Customer Service Representative - Warehouse Dispatch
to support a fast-paced in-home delivery operation. In this role, you will work directly with delivery driver teams in real time, helping them stay on schedule, resolve issues, and communicate effectively with customers when needed.
You'll spend most of your day on the phone coordinating with drivers, troubleshooting delivery challenges, and stepping in to assist customers during in-home deliveries. This role is ideal for someone who is
dependable, assertive, and calm under pressure , with the ability to communicate confidently in both English and Spanish.
Key Responsibilities
Driver Communication & Dispatch
Maintain real-time phone communication with delivery driver teams during routes Help drivers stay on schedule and troubleshoot delivery issues Track delays, route exceptions, and missing updates Escalate unresolved issues to leadership as needed Customer Support
Speak directly with customers during in-home delivery issues De-escalate concerns and clearly explain services and next steps Act as a bridge between customers and driver teams Warehouse End-of-Day Support (Primarily 2nd Shift)
Guide driver teams during end-of-day warehouse check-in Ensure proper trash disposal and haul-away drop-off Confirm required check-in steps are completed before drivers leave Team & Operations Support
Support Lead CSR with phone coverage, documentation, and issue tracking Communicate delays or operational issues to leadership Required Qualifications
Fluent in English and Spanish
(spoken and understood) Comfortable on the phone throughout the day in a fast-paced environment Strong communication skills - calm, confident, and professional Dependable and flexible with rotating shifts Basic computer skills (email, Excel, GPS or route-tracking tools) Preferred Experience
Dispatch, logistics, warehouse, or delivery coordination experience Hands-on background in appliance delivery, furniture assembly, warehouse work, or handyman/trade roles Familiarity with routing or logistics systems (e.g., Descartes, CLX, or similar)
Tucker, GA Pay Rate:
Up to $18.50/hr Type:
Contract Schedule: Must be available
Fridays & Saturdays Guaranteed day off
Sunday Rotating shifts: 1st Shift:
6:00 AM - 2:30 PM 2nd Shift:
12:00 PM - 8:30 PM
Posting Description
This is
not a traditional call center role . We are seeking a
Customer Service Representative - Warehouse Dispatch
to support a fast-paced in-home delivery operation. In this role, you will work directly with delivery driver teams in real time, helping them stay on schedule, resolve issues, and communicate effectively with customers when needed.
You'll spend most of your day on the phone coordinating with drivers, troubleshooting delivery challenges, and stepping in to assist customers during in-home deliveries. This role is ideal for someone who is
dependable, assertive, and calm under pressure , with the ability to communicate confidently in both English and Spanish.
Key Responsibilities
Driver Communication & Dispatch
Maintain real-time phone communication with delivery driver teams during routes Help drivers stay on schedule and troubleshoot delivery issues Track delays, route exceptions, and missing updates Escalate unresolved issues to leadership as needed Customer Support
Speak directly with customers during in-home delivery issues De-escalate concerns and clearly explain services and next steps Act as a bridge between customers and driver teams Warehouse End-of-Day Support (Primarily 2nd Shift)
Guide driver teams during end-of-day warehouse check-in Ensure proper trash disposal and haul-away drop-off Confirm required check-in steps are completed before drivers leave Team & Operations Support
Support Lead CSR with phone coverage, documentation, and issue tracking Communicate delays or operational issues to leadership Required Qualifications
Fluent in English and Spanish
(spoken and understood) Comfortable on the phone throughout the day in a fast-paced environment Strong communication skills - calm, confident, and professional Dependable and flexible with rotating shifts Basic computer skills (email, Excel, GPS or route-tracking tools) Preferred Experience
Dispatch, logistics, warehouse, or delivery coordination experience Hands-on background in appliance delivery, furniture assembly, warehouse work, or handyman/trade roles Familiarity with routing or logistics systems (e.g., Descartes, CLX, or similar)