Digital Risk
Mphasis Digital Risk’s mission to Make Mortgages Safe relies on the perfect blending of human experience and state‑of‑the‑art technology to serve its workforce and clients.
Digital Risk’s 1,500+ team members make us one of the largest mortgages outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting and closing to the largest banks and loan originators.
The Mortgage Loan Processor will be responsible for performing a variety of loan documentation duties on complex loan packages and ensure compliance with policies and procedures for loan products. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills.
Essential Job Functions
Manage an assigned pipeline of 35-50 plus loans on a daily and weekly basis
Process loans from application to closing including but not limited to:
Collecting and analyzing documents to submit to Underwriting for final approval
Communicating expectations, requirements and program details through established communication standards
Maintain daily workflow prioritization to ensure pipeline management meets required closing dates
Order all required verifications, documentation and subsequent follow-ups and ensure all timeframes and compliance requirements are being met
Verify conditions of approval which may include customer income/assets documentation, resolves routine title issues including vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens and reconveyances
Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness and enthusiasm
Ensure customer service surveys maintain the rating level designated by management
Communicate with all parties involved in the transaction to keep them informed of file status
Review and analyze all necessary documentation, including borrower docs and third‑party docs
Interpret policies while analyzing applicant information, property and documentation
Calculate borrower income for all employment types
Comprehensive understanding of credit underwriting guidelines
Must be flexible and able to work in a fast paced, potentially stressful environment
As 100% of the work opportunities are onsite, in person attendance is required
This position has the option of becoming Hybrid (this is only an option for Jacksonville, FL and Maitland, FL employees)
Candidates are required to be in the office for training and ramp Monday-Friday for the first 4-6 months
To qualify for Hybrid, candidates are required to achieve and maintain documented performance metrics
Work from home days are pre‑determined by the business
Requirements
3 years of current experience in a mortgage company with Loan Processing experience required
Knowledge of processing, underwriting and closing procedures
Excellent customer service and communication skills
Detail oriented and excellent organizational skills
Able to prioritize multiple competing tasks and manage time effective in a fast paced environment
Problem‑solver with strong analytical skills
Adheres to directives, procedures and standards
Ability to work in a paperless environment
Computer proficiency including Microsoft Office Product Suite
Candidates must be available to work outside of normal business hours when necessary
Ability to obtain NMLS-MLO Licenses preferred
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Digital Risk’s 1,500+ team members make us one of the largest mortgages outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting and closing to the largest banks and loan originators.
The Mortgage Loan Processor will be responsible for performing a variety of loan documentation duties on complex loan packages and ensure compliance with policies and procedures for loan products. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills.
Essential Job Functions
Manage an assigned pipeline of 35-50 plus loans on a daily and weekly basis
Process loans from application to closing including but not limited to:
Collecting and analyzing documents to submit to Underwriting for final approval
Communicating expectations, requirements and program details through established communication standards
Maintain daily workflow prioritization to ensure pipeline management meets required closing dates
Order all required verifications, documentation and subsequent follow-ups and ensure all timeframes and compliance requirements are being met
Verify conditions of approval which may include customer income/assets documentation, resolves routine title issues including vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens and reconveyances
Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness and enthusiasm
Ensure customer service surveys maintain the rating level designated by management
Communicate with all parties involved in the transaction to keep them informed of file status
Review and analyze all necessary documentation, including borrower docs and third‑party docs
Interpret policies while analyzing applicant information, property and documentation
Calculate borrower income for all employment types
Comprehensive understanding of credit underwriting guidelines
Must be flexible and able to work in a fast paced, potentially stressful environment
As 100% of the work opportunities are onsite, in person attendance is required
This position has the option of becoming Hybrid (this is only an option for Jacksonville, FL and Maitland, FL employees)
Candidates are required to be in the office for training and ramp Monday-Friday for the first 4-6 months
To qualify for Hybrid, candidates are required to achieve and maintain documented performance metrics
Work from home days are pre‑determined by the business
Requirements
3 years of current experience in a mortgage company with Loan Processing experience required
Knowledge of processing, underwriting and closing procedures
Excellent customer service and communication skills
Detail oriented and excellent organizational skills
Able to prioritize multiple competing tasks and manage time effective in a fast paced environment
Problem‑solver with strong analytical skills
Adheres to directives, procedures and standards
Ability to work in a paperless environment
Computer proficiency including Microsoft Office Product Suite
Candidates must be available to work outside of normal business hours when necessary
Ability to obtain NMLS-MLO Licenses preferred
#J-18808-Ljbffr