The Heico Companies LLC
Customer Service Representative
The Heico Companies LLC, Irwindale, California, United States
Overview
The Position
This is a transactional and relational position that works with internal and external customers in the sales function. The Customer Service Representative will promote and sell the company\'s products via outbound telephone prospecting, inbound sales calls and on-site calls to potential customers as required. The representative will support the efforts of the Davis Wire Outside Sales Team by developing relationships with customers by utilizing excellent communication skills and a high degree of professionalism.
Responsibilities
Manage a large volume of customer calls and emails in a friendly and courteous manner.
Communicate with customers through various channels on order/delivery status, stock issues, change orders, and service issues.
Receive and process customer orders.
Coordinate product returns and customer claims.
Monitor orders for adherence to correct pricing, proactively working with sales or customer to correct any issues prior to the order invoicing.
Collaborate with internal teams (e.g., production, logistics, sales, quality) to ensure customer satisfaction and timely fulfillment.
Provide prompt and efficient response and resolution to each inquiry; such inquiries or problems could involve quality, coordination of deliveries, availability of product, special orders, customer pricing and/or shipping, production & billing, etc.
Database maintenance and corrections.
Keep records of customer interactions.
Willingness to work overtime when needed.
Prepares and publishes reports for customers and sales personnel as needed.
Perform other duties and projects as assigned.
Qualifications
Bachelor’s degree preferred, or 2-4 years of related experience and/or training; or equivalent combination of education and experience.
Excellent written and verbal communication skills.
Demonstrate an ability to effectively manage competing priorities and multi-task in a fast-paced environment.
Detail-oriented with strong organizational skills.
Passionately focused on continuous improvement.
Basic math skills (addition, subtraction, multiplication, division).
Proficient in Microsoft Office applications.
Experience with ERP and CRM applications; experience with Microsoft D365 preferred.
Ability to work well independently and collaboratively with a team.
1 - 2 years of manufacturing experience preferred.
Knowledge of Salesforce preferred.
Physical Requirements
Ability to pass a background check and drug screen.
Prior experience working in a fast-paced manufacturing environment.
Be able to sit for long periods.
Able to work in a non-climate-controlled environment.
Able to lift, push, or pull up to 15lbs.
Authorized to work for any employer in the US.
Note: This description reflects the current requirements for the role and may be subject to change.
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This is a transactional and relational position that works with internal and external customers in the sales function. The Customer Service Representative will promote and sell the company\'s products via outbound telephone prospecting, inbound sales calls and on-site calls to potential customers as required. The representative will support the efforts of the Davis Wire Outside Sales Team by developing relationships with customers by utilizing excellent communication skills and a high degree of professionalism.
Responsibilities
Manage a large volume of customer calls and emails in a friendly and courteous manner.
Communicate with customers through various channels on order/delivery status, stock issues, change orders, and service issues.
Receive and process customer orders.
Coordinate product returns and customer claims.
Monitor orders for adherence to correct pricing, proactively working with sales or customer to correct any issues prior to the order invoicing.
Collaborate with internal teams (e.g., production, logistics, sales, quality) to ensure customer satisfaction and timely fulfillment.
Provide prompt and efficient response and resolution to each inquiry; such inquiries or problems could involve quality, coordination of deliveries, availability of product, special orders, customer pricing and/or shipping, production & billing, etc.
Database maintenance and corrections.
Keep records of customer interactions.
Willingness to work overtime when needed.
Prepares and publishes reports for customers and sales personnel as needed.
Perform other duties and projects as assigned.
Qualifications
Bachelor’s degree preferred, or 2-4 years of related experience and/or training; or equivalent combination of education and experience.
Excellent written and verbal communication skills.
Demonstrate an ability to effectively manage competing priorities and multi-task in a fast-paced environment.
Detail-oriented with strong organizational skills.
Passionately focused on continuous improvement.
Basic math skills (addition, subtraction, multiplication, division).
Proficient in Microsoft Office applications.
Experience with ERP and CRM applications; experience with Microsoft D365 preferred.
Ability to work well independently and collaboratively with a team.
1 - 2 years of manufacturing experience preferred.
Knowledge of Salesforce preferred.
Physical Requirements
Ability to pass a background check and drug screen.
Prior experience working in a fast-paced manufacturing environment.
Be able to sit for long periods.
Able to work in a non-climate-controlled environment.
Able to lift, push, or pull up to 15lbs.
Authorized to work for any employer in the US.
Note: This description reflects the current requirements for the role and may be subject to change.
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